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Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
Creating integrated online community experiences
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Creating integrated online community experiences

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What is an online house community? …

What is an online house community?

Unifying destination for deep constituent conversation and engagement
Facilitates sharing with constituents:
Information
Content
Experiences
Ideas
Conversations
Makes constituents feel like they are a part of your organization
Improves SEO/page rank of your web properties
Significantly enriches constituent data set
Supports your core mission and goals

Published in: Technology
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Transcript

  • 1. Creating Convio Integrated Online Community Experiences
  • 2. Small World Labs Background
    Helps non-profit organizations increase online engagement with their constituents by over 300% through a community engagement platform and program
    Founded 2006 - over 100 communities launched
    End-to-end solution
    Featured industry leader
  • 3. Client Successes
  • 4. Full Community Solution
    Community Engagement Platform
    Community Strategy & Set Up
    Community Engagement Program
  • 5. Community Engagement Platform
    Unifying destination for deep constituent conversation and engagement
    Facilitates sharing with constituents:
    Information
    Content
    Experiences
    Ideas
    Conversations
    Makes constituents feel like they are a part of your organization
    Improves SEO/page rank of your web properties
    Significantly enriches constituent data set
    Supports your core mission and goals
  • 6. Small World Labs & Convio Integration
  • 7. Out of the Box Integrations
    Bi-directional SSO (Single Sign On)
    • Personalization of Community Experience via Convio Groups
    • 8. Enrichment of Convio Constituent 360 data set via profile field sync
  • Single Sign On
    Functionality
    Enables Single Sign On (SSO) between Convio and Small World Labs platforms
    Benefits
    Sign in once, logged in twice
    Seamless user experience moving between platforms
    Invisible to the user
    Convio Platform
    Small World Labs Community
  • 9. Personalization of Community Experience
    Functionality
    Groups created in Convio linked to Small World Labs User Tiers via admin panel
    Benefits
    Personalized user experience & messaging
    Member auto-assign, recognition & badges
    Personalized profile questions for staff or other segments
    Access management
    Small World Labs Admin Dashboard
    > Manage User Tiers
    > Manage Convio Groups
  • 10. Enrichment of Convio Constituent 360 Data Set
    Functionality
    Convio constituent profile fields can be auto-populated into community and be updated in both directions
    Benefits
    Data collected via community can power Convio marketing segmentation
    Members enter data once, display on both systems
    Small World Labs Admin Dashboard
    > Profile Manager
    > Convio Constituent Fields
  • 11. Strategic Custom Integrations
    Share Convio-based actions in Small World Labs Community activity streams
    Pull Small World Labs Community activity into Convio constituent activities for tracking
    Allocate member points based on Convio-based donation, event and advocacy actions.
    Other Advocacy, Donations and TeamRaiser actions
  • 12. ContactInformation
    Mariano Caceres
    Tel. 512.474.6400 x 29
    mcaceres@smallworldlabs.com

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