About Shine Prakash is a confident and highly-motivated Software Consultant whose experience spans across multiple roles including Analyst, Developer, Implementation Consultant and SME in CMS, CRM and customer-service oriented projects within both the public and private sectors. Exceptional networking skills coupled with integrity has proved to be invaluable in winning projects, managing outcomes and building lasting client relations.
● Business process and workflow designing.
● Complaints management systems
● Case management systems
● Customer service
● Customer feedback management systems
● Information request handling (FOI/SAR)
● Software as a service