New Hire Deployments Dedicated Uniformed Project Team Evaluation of Current Deployment Processes Make Adjustments to Improve the Deployment Process Imaging Process Application Installations & Packaging Documentation of all New Hire Processes Validate Asset Inventory Process Ensure Desktop IT Security Policies Followed Implement New Hire Checklist & Flowchart Verification of Service Provided Implement SLA Based Service Looking for a better way to Deploy Desktops & Laptops to new Employees and Contractors more efficiently and cost effectively, Managed Solutions has the vision, experience and resources to improve these services to the business.
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Terminations & ExitsDedicated Uniformed Project Team Evaluation of Current Termination Processes Make Adjustments to Improve the Termination Process Data Recovery & Storage Hard Drive Reformatting Documentation of all Termination Processes Validate Asset Inventory Process Ensure Desktop IT Security Policies Followed Implement Termination Checklist & Flowchart Verification of Service Provided Implement SLA Based Service Every company has employees who leave for one reason or another, ensuring you recover and secure company assets once someone has departed is essential to business continuity, data protection and information security.
Identify and PlaceService Desk Manager Introduction of Managed Solutions to the Business Define Roles & Responsibilities Conduct Staff Evaluations Evaluate Current Processes & Procedures Review Facilities Layout Understand Knowledge Base Evaluate Incident Management Application & Metrics Reporting Understand the Business’ Expectations of the Service Desk Document Processes and Procedures – Run Book Validate IT Security Compliancy & Controls Change Control Process Asset Management ITIL & Best Practices Standards Staffing Solutions Develop SLA Delivery Assurance Program Metrics Reporting Update Knowledge Base New Hire & Term Process Flowchart Ticketing Remote Service Model Desktop Support as a Service Create a Unified Department Communicate with the Business Rotating Cross Trained Services Team Customer Sat Surveys Implement Tech Stop Implement an Organized Service Delivery Model Provide SLA Driven Services Solve Recurring Break / Fixes Mobile Device Support Dedication to Continuous Process Improvement Service Desk Methodology
