Przemysław Frączak

London, United Kingdom United Kingdom

Electronic Services Support Officer

Technology / Software / Internet

Provide accurate and timely management information on users and services. Create engaging learning activities and support the development & testing of new IT systems. ■ Created media to support learning - various multimedia for e-learning and online. ■ Structured help content for users. ■ Created systems help documentation, written guides, manuals and FAQs. ■ Provided staff training on new and upgraded internal systems. ■ Revised content to shape it for learning needs. ■ Provided 2nd level support for electronic services. ■ Executed test cases, diagnosed problems and generated problem reports. ■ Revamped and enhanced existing e-resource usage statistic system. ■ Served...