×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Thomas Schael: Customer Experience Management (CEM) - Voice Com News 1/2009

by Healthcare consultant on May 15, 2009

  • 6,900 views

Customer experience management: quali processi e tecnologie per fidelizzare il cliente al brand aziendale attraverso la sua esperienza positiva? ...

Customer experience management: quali processi e tecnologie per fidelizzare il cliente al brand aziendale attraverso la sua esperienza positiva?

Articolo di Thomas Schael pubblicato sul numero 1-2009 di VoiceComNews sul tema della customer experience e lo stato dell'arte in Italia con interviste a Andrea Balconi (Vodafone), Gianluca Soma (ALD Automotive), Federico Gasparotti (uniEuro), Salvatore Paparelli (Sony), Andrea Tessera (La Feltrinelli), Giorgio Cavalieri (Fiat), Rinaldo Rinaldi (Conad), Donato Marinelli (AQP), Riccardo Gallone (DeAgostini), Vincenzo Sorrentino (Telepass), Federica Alletto (Genertel), Luca Venturoli (OBI), Ivan Vellucci (Mercedes Benz), Margherita Calabrò (Agenzia delle Entrate), Maurizio Stumbo (Lait) e Valerio Gridelli (Europcar).

Thomas Schael; Butera e Partners; Via Carlo Poerio, 39 - 20129 Milano ; Telefono 02.89454831; email info@buteraepartners.it;
www.buteraepartners.it

Statistics

Views

Total Views
6,900
Views on SlideShare
6,885
Embed Views
15

Actions

Likes
10
Downloads
1
Comments
3

3 Embeds 15

http://www.lmodules.com 13
http://www.docseek.net 1
http://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

13 of 3 previous next Post a comment

Post Comment
Edit your comment

Thomas Schael: Customer Experience Management (CEM) - Voice Com News 1/2009 Thomas Schael: Customer Experience Management (CEM) - Voice Com News 1/2009 Document Transcript