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Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
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Architectural design
Architectural design
Architectural design
Architectural design
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Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
Architectural design
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Architectural design

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  • Scale of the backhouse also depends on the scale of the establishment. There are smaal kitchens and there are industrial kitchens.
  • Check out the hotels, and e-mail the reservation department to ask about room rates and availability● Telephone the hotel or switchboard and ask to speak to someone(perhaps in the reservationdepartment) about room rates and availability, the facilities and location of the hotel and otherinformation that will help them make the decision to book.● Walk in off the street and approach the front desk to ask about room rates and availability (perhapstest out the friendliness and general ‘look’ of the hotel)During the stay, the guest will come to the reception for many reasons; to collect messages, to leave andpick keys, to know some information, to make a complaint or to get a problem solved, etc.
  • – Help people decide to whether to choose the hotel (or not!) - winning or losing a prospectivecustomer;Due to what psychologists call the 'halo effect', a good first impression may predispose guests to think well of their rooms, the service they are given during their stay and so on. A bad first impression may put them on the alert for other bad 'signals', and incline them to find fault with everything else.. Guests' experience of 'hotel service' is, therefore, mainly shaped by front office personnel and procedures. This is important because the quality and style of service is a major factor in;
  • it certainly is designed to soak up man’s stress so he can for a day just chill from his daily city pressured life, rejuvenate and go back home.
  • So thatifppl do not know each other or don’t like each other they cahshtu the door in each other’s face.
  • Transcript

    • 1. Third Year, B.Arch Site for live Case Study- Hidden Village, Atgaon Group Members- Saniya Nalband Dipika Padte Manasi Rahate Shivani Rathod Rashmi Rawat
    • 2. Basically wanted to understand how a resort runs A backhouse and a front house A guest can see the front house, and the backhouse is the inner machinery
    • 3. When people decide that they want or might want, to stay in a hotel, they may. ● Check out the establishment. ● Enquire about the facilities, make bookings, etc. Place where the customer registers/ checks-in or checks out .
    • 4. first contact a guest or prospective guest has with the establishment Influence everything else they think about the hotel; the halo effect. Front office is the 'service hub' of the hotel: the area where most guest contacts and transactions take place throughout their stay
    • 5. Front office is the communications hub of the hotel (information is exchanged by and with all other departments) Front office is the administrative hub of the hotel, where reservations are logged, room allocations are planned, room status is monitored, guest bills are prepared, payments are processed, records are kept, information displays are maintained; etc.
    • 6.  Thus, we may conclude that the front office basically gives out the first impression of the establishment. The vibe given out by the front office puts the customer at ease and holds key in providing a relaxed, satisfying experience for the guests.
    • 7. Manager Assistant Manager Reception Housekeeping Kitchen PortersRestaurants
    • 8. In a larger hotel, it is possible to organise staff into more clearly defined departments, each with a supervisor or department head (in a medium-sized hotel) or a manager (in a large hotel). There will also be more specialised staff, because the hotel can afford to employ more people - and there will be morework for each person to do.
    • 9. The main revenue-earning functions of the hotel are generally split into a Rooms Division (responsible for accommodation) and a Food and Beverages Division (responsible for catering).
    • 10. The ‘branches’ of the chart show how roles and responsibilities are divided up into sections or departments. The vertical connecting lines of the chart are also lines of authority and reporting. The connecting lines of the chart are also lines of communication and liaison.
    • 11.  Reservations  Reception (front desk)  Guest accounting/billing  Cashiering and night audit  Switchboard  Concierge and uniformed staff  Guest relations  Job descriptions for front office roles  Working in shifts
    • 12. The guest doesn't need to know - and ideally, shouldn't feel - that (s)he is having to cross over from one separate department to another at each stage. In order to create this seamless service, it is useful to think of the role of front office, not in terms of departmental roles and responsibilities, but in terms of the guest cycle.
    • 13. Location- Atgaon, Thane A Resort Area- Spread over 3-4 Acre Access: 10 min drive from Atgaon Station Rural, Farming based occupations.
    • 14. It is not a regular, water-park themed resort. Village is rustic and rural i.e. sounds, textures, visuals, terrain and smells. The idea of Hidden Village is to give an experience of how it would be like to live in a small village. The resort is run by the people living in the village. As it is a small resort and can accommodate only limited number of people, they have kept an option open of letting out individual rooms to separate smaller families/groups.
    • 15. Patil House-1(For Large Groups) Exotic House-2 Hill House-1 Forest House-1 Tribal House-2 Crest House-2 Camp House-2
    • 16. All the front desk operations happen here- Registeration, Accounting, etc. Manager/Supervisor stationed here.
    • 17.  All the backhouse operations- Kitchen, Laundry, food Service happen here.  All the minions are stationed here.  The system here seems paradoxical to the machinerey we studied before- the operations here happen semi-hidden from the guest. Never the less, the hosts were able to take care of the guests pretty efficiently.
    • 18.  Right next to the kitchens is the canteen area  Placed on a plinth (a feet above the ground)  Mud plastering done on the floor, to give a feel of the rustic rural ambience.
    • 19.  Store Room  Electrical Room  Room for drivers
    • 20.  Practiced animal husbandry  Goats, Chicken, Turkey, Duck.
    • 21.  Facility of Indoor games like Pool, Foosball, Table Tennis, Carrom  The hut was placed on a higher contour, and had a swimming pool in front of it
    • 22. This house had two rooms, with attached bathrooms. Both had double beds. They were not interconnected and had separate entry/exit door to the outside yard. It had television, bottle cooler fridges and A/Cs in both rooms. Both room are of same size, and can accommodate five persons in one room. This house will soon have a sitting room outside that could accommodate about 15 persons at a table.
    • 23.  Photo Of Crest House –Frm Outside
    • 24.  Two bathrooms, Three Rooms/Three Double Beds, Comfortable for 10 people. Max compact at 15 no’s including kids.  Rooms can be opened into another, and each room had its own toilet.  Biggest in the Resort.  Each room had a separate entry and exit.
    • 25.  Honeymoon Suite  Glass cubical bath  Jacuzzi
    • 26.  Honeymoon Suite  Glass Cubical Bath  Jacuzzi
    • 27.  This house has two rooms, with attached bathrooms. Both have double beds.  They are not interconnected and have separate entry /exit door to the outside yard.  It has a very ideal private sit out.
    • 28.  They were raised floors that were cemented and covered with a large canopy on the top.  They were also wrapped up with agro net which provides a fence like protection, that blocks its area and inhabitants from being visible from outside, otherwise it’s open from all sides.  Floor was covered with mats, with outdoor table and chairs. Camping tents were pitched inside that served as bedrooms, with mattresses and vertical air cooler fans, and lighting inside the tent as well as the whole open house.  There is one attached toilet bath to both camp houses each. Additional washrooms are available within a short distance in the village.
    • 29.  These houses were like how the villagers especially the adivasis live in.  The upper part was of reeds weaved together and patted with a mixture of mud and cow dung.  It had a large veranda at entry and was just one room.
    • 30.  No place for proper garbage disposal.  No signages to navigate through the site  Gravel pathways  Only imagery of a rural landscape was imitated. The comfort of urban facilities were provided. Just the ambience was induced. The walls of the structure were painted to give a rustic feel. Some notes
    • 31. Thank You

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