Webinar 8 Patient Engagement using Patient Portal | DigiDMS.com

Webinar 8:
Patient Engagement Using
Patient Portal
Tuesday, April 23, 2014 at 3:30 PM EST
Wednesday, April 24, 2014 at 4:30 PM EST
EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging
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https://www.myPersonalChart.com

myPersonalChart Patient Portal
How it Works?
Share Chart
Share PHI
Clinical Summary
Appointment Approval
Refill Approval
Screening Reminders
Secure Messaging
Lab Results
Documents
Send Statements
Online Registration
Request for Appointment
Request for Refill
Secure Messaging
Share Record to Clinics
Pay Statements Online
View Chart
Manage Health Information
Audit Activity
Manage Clinics
Patient Education
Physician
Patient
Physician
Authorized
Representative

Meaningful Use Objectives Addressed by
Creating a Patient Portal
Patient‐Specific Education Resources
EHR has an integrated patient education tool that allows clinical staff to search and select from more than
600 summaries on diagnoses and symptoms and more than 1,000 medications. Materials, which are
available and English and Spanish, can be printed out and reviewed with patients at the time of the visit.
Provide Clinical Summaries
Patients are provided with clinical summaries of their visit upon request. Patients who are registered with
the patient portal can receive the clinical summary electronically.
Provide Electronic Access to Health Information
Routine lab results are provided to patients registered with the portal. When lab results are published to
the patient portal, patients receive an e‐mail message telling them to check the portal. Providers attach a
message explaining the lab results and addressing anticipated questions, such as “Your test results are
normal” or “Your cholesterol is high, please make an appointment within the next 30 days to discuss.”
Patients can download any clinical reports shared via the secure messaging feature to their computers or a
portable storage device.

Patient Portal Benefits
Patient Care and Provider Workflow
"As doctors gained experience with the portal, they realized it was a very
efficient way to communicate with patients. Phone encounters can be long
because patients get talkative and ask a lot of questions. Using messaging,
their questions are more pointed." –Dr. James Weiss
“It actually cuts down on the phone calls and
the back and forth" – Tracy Morris

Patient Care and Provider Workflow
Getting Patients Registered
•Distributing fliers,
•Posting materials about the portal in their clinics,
•Providing talking points for front-office staff to encourage patient registration and use
Sample Talking Points for Providers
Do you use e‐mail? The portal is just a secure e‐mail system that we can use to communicate.
You can send me a message and it goes right into your chart, so I have all of your information at hand when I
read it and respond.
If you use it and don’t like it, you don’t have to continue to use it. Just let us know.
It’s really very easy to use. If you use the Internet, you’ll most likely find the portal helpful and easy to
navigate.
It is particularly persuasive when providers encourage patients to use the portal because patients
trust providers and value their opinions. One provider says he reinforces a patient’s use of the
portal by closing all messages with “Thanks for using the portal.”
Some patients were concerned that Patient Portal would send them spam. When providers and
staff tell patients about the portal, they assure them that the portal will only be used to respond to
the patient’s message and to share important health information such as the clinical summaries.
They also explain how to prevent messages from going into the spam folder.

Patient Portal Implementation Experienced
Providers experienced:
•Patients use the secure messaging appropriately, asking clear and pointed questions, with very few
exceptions, and e‐mail volume was not problematic
•Found themselves wishing more patients would use the portal for things such as medication refill
requests
•It takes providers and staff less time to respond to e-mails than to process incoming calls and route them
•Appreciation of efficient communication and reduction of “phone tag” that often results in delays and
miscommunication
•Messages are in patients’ own words and not subject to others interpretation, biases, or attention to detail
•Advise that it is important to set expectations with patients, explaining what kind of questions are
appropriate and how and when providers will use the messaging; for example, “I’ll be sending your test
results on the portal in 2-3 days”
Patients experienced:
•They appreciate the direct communication with providers
•They appreciate the ability to ask questions in-between visits and convenience of requesting medication
and referrals online
•Some patients have told them they selected PHMG (and “fired” their other providers) in part because of
the availability of the portal

Activate Portal Account from DigiDMS EHR
Patient Chart  Edit Demographics

patient Receives eMail and Activates

patient Account Setup

patient view of Patient Portal

patient view of Active Problems
Patient can
‐ Mark problems as Inactive, Resolved
‐ Add New Active Problems
‐ Open Patient Education Material
‐ Verify source of Information

patient view of Messages
Patient can
‐ Read Message
‐ Reply/ Forward
‐ New Message
‐ Appointment
‐ Refill
‐ General

patient view of Demographics

patient view of Manage Clinics

Sharing Patient Chart to Authorized
Representatives

View, Download & Transmit

Audit Log

Online Payments

DigiDMS EHR – Physician View
Preference Configuration

Which Data to Share and How
Share PHR  Send  Patient Portal
Encounter Note  Clinical Summary  Send to  Patient Portal
Patient Chart  Documents  Select Documents  Send  Patient Portal
Patient Education  Send  Patient Portal
Patient Screening Module  Generate List of Patients  send Patient Portal

How to Review Data Received from Patient Portal
Messaging Inbox  Direct Messages * Web Messages

How to Review Data Received from Patient Portal
Messaging Inbox  Direct Messages * Web Messages  View & Import

Patient Registration
Find Clinic and Register or Register in Waiting Area

Patient Registration
Fill Details

Questions & Answers
?
27

Thank You!
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Webinar 8 Patient Engagement using Patient Portal | DigiDMS.com

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Webinar 8 Patient Engagement using Patient Portal | DigiDMS.com