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Observation of shopping mall
Observation of shopping mall

       Chun Wei, Chen.
       Chun Wei, Chen.
Observation
             location


Personal
 insight

            Opportunity
Observation location
• Global mall, Taiwan.
• Over 100 stores in.
• Position: family shopping mall.




                                    3
Personal insight – get attention
• Deep color with light
• Deep color with light
  words
  words
• Be Stylized
• Be Stylized
• Special music
• Special music
                                  Easy to see      Can not see anything, but it
                                                   really shows some words




This penguin with special sound   So many classes, tell everyone they
                                                          4
really get peoples’ attention     sell cosmetics
Personal insight – get attention
• Put something cheap
• Put something cheap
  near store entrance
   near store entrance
• Easy to enter the store,
• Easy to enter the store,
  lots of entrance
   lots of entrance
                             40% off, makes people crazy

                                                      Never, never,
                                                      never limit how
                                                      customers entry
                                                      the store,
                                                      please set the
                                                      store free
Cheapest products must put
near the store entrance                        5
Personal insight – atmosphere
  • Relax is the most
  • Relax is the most
    important, no pressure
     important, no pressure
  • Colorful and smile
  • Colorful and smile



                                                 Provide them sofa, something drink and so on.
                                                 Relax feeling makes people shopping. (they
                                                 come here because they feel pressure in daily
                                                 life, please never push them again

                                                               Sincere Smile,
                                                               makes people relax
Try to color the store, except you sell luxury                 and love you
                                                                     6
products, they always show the same color
Personal insight – sales skill
• Sales must be
• Sales must be
  professional and love
   professional and love                      She is the
                                              salespeople,
  products
   products                                   because there is
                                              no one wear like
• Uniform is easy to
• Uniform is easy to                          this in Asia
  recognize
   recognize
• Impulse items is must
• Impulse items is must

                     Don’t forget there
                     is something you
                     want near the
                     cash register

                                          7
Opportunity
• For company:
  – Try to follow the personal insight or make their
    own observation, it really works in raising
    revenue.
• For personal:
  – Apply in other fields, ex: sell product on internet,
    promote ourselves.
  – it is a good chance to be a product selling
    consultant.
     (presupposition we can collect for observation
    and integrate it as a good guide)
                                           8
Observation
Is continued

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Shop observation roy 20121030

  • 1. Observation of shopping mall Observation of shopping mall Chun Wei, Chen. Chun Wei, Chen.
  • 2. Observation location Personal insight Opportunity
  • 3. Observation location • Global mall, Taiwan. • Over 100 stores in. • Position: family shopping mall. 3
  • 4. Personal insight – get attention • Deep color with light • Deep color with light words words • Be Stylized • Be Stylized • Special music • Special music Easy to see Can not see anything, but it really shows some words This penguin with special sound So many classes, tell everyone they 4 really get peoples’ attention sell cosmetics
  • 5. Personal insight – get attention • Put something cheap • Put something cheap near store entrance near store entrance • Easy to enter the store, • Easy to enter the store, lots of entrance lots of entrance 40% off, makes people crazy Never, never, never limit how customers entry the store, please set the store free Cheapest products must put near the store entrance 5
  • 6. Personal insight – atmosphere • Relax is the most • Relax is the most important, no pressure important, no pressure • Colorful and smile • Colorful and smile Provide them sofa, something drink and so on. Relax feeling makes people shopping. (they come here because they feel pressure in daily life, please never push them again Sincere Smile, makes people relax Try to color the store, except you sell luxury and love you 6 products, they always show the same color
  • 7. Personal insight – sales skill • Sales must be • Sales must be professional and love professional and love She is the salespeople, products products because there is no one wear like • Uniform is easy to • Uniform is easy to this in Asia recognize recognize • Impulse items is must • Impulse items is must Don’t forget there is something you want near the cash register 7
  • 8. Opportunity • For company: – Try to follow the personal insight or make their own observation, it really works in raising revenue. • For personal: – Apply in other fields, ex: sell product on internet, promote ourselves. – it is a good chance to be a product selling consultant. (presupposition we can collect for observation and integrate it as a good guide) 8