Qumin has presented what they are currently doing for Regent Street Association to attract more Chinese shoppers to shops within the area. This involves a mixture of Chinese web presence, focused social media activities on Chinese only platforms - Western platforms such as Facebook, Twitter are banned in China and China has its own popular social platforms. As we (RSA) are building a collective web presence to drive Chinese digital traffic to, it was recommended that brands also build their own Chinese language micro-site, so we can drive traffic from the RSA website to specific brands and further help Chinese shoppers to purchase. It was also highlighted that Brands must build brand awareness digitally, the best way to reach Chinese consumers, they have the highest social engagement and spend the most time online than anyone else in the world. Brand awareness and social recommendations are the top two factors when they are making a purchase decision.
2. About Qumin
First movers:
Qumin, or 趣民 (choo-min), means interesting people and that’s just who we are. As the first Chinese full-service
digital agency in the UK, we’ve learnt the lessons that only experience brings and taken many interesting people
with us along the way.
Our team:
Qumin have the largest talent pool of China-focused digital marketeers in Europe, and our workforce is over 5 times
the size of our closest competitor. All of our staff are either Western-trained Chinese natives, or market leading
Western industry experts (many of whom are bilingual).
Growing the market place:
As the biggest purely Chinese digital marketing agency in Europe. We have worked tirelessly with our partners to help
the industry in the UK via consultation, events, digital campaigns, and China focused social and search technology
innovation. The market is now filled with like-minded people all with long-term China vision.
Our vision:
We don’t just want to focus on digital campaigns, our vision is to redefine and constantly raise the bar on China-
European trade. Opening up the opportunity for Chinese and Western businesses to prosper increasing the choices
and experiences for Chinese consumers.
4. Chinese shopper in the UK
Chinese shoppers are 2nd only to the Middle East in terms of
spending on British high streets.
They have an average spend of £663 per transaction, with
European luxury goods being 20-30% cheaper in the UK as
a key driver for this behaviour.
Chinese visitors spend on average three times more than
any other nationality on luxury goods while visiting London.
UK China Visa Alliance has implemented the application
process for Chinese to visit the UK.
Chinese travelling abroad increased from 10 million in 2000
to 83 million in 2012.
5. Chinese shopper in the UK
Very digital
Do a lot of research before purchase
Brand power is one of the top factors
affecting purchase decision
O2O
8. How to Capture this Chinese Market
Chinese web presence:
– Hosted in China for optimal download performance
– Developed & designed for the Chinese audience
Chinese social platform presence:
– Have a strong presence on localised platforms, specifically Weibo and WeChat
– Regularly post Mandarin content tailored for the Chinese audience
– Leverage local Chinese influencers to amplify your message
9. What is Qumin doing for Regent Street
Qumin is designing and developing a Chinese microsite for
Regent Street Association
This is based on the current Regent Street Online
Qumin have set up Official & Verified social media accounts for
Regent Street Association on Weibo & WeChat
Qumin is managing the delivery of Chinese content on these
networks and interacting with the Chinese audience in China
and the UK.
you’ve probably seen this a million times, so I will just quickly go through these
Point is Chinese shoppers are a huge market!
Very digital
70% of spare time online
share their purchases on social media
highest social engagement of any country in the world, by far
do a lot of research before purchase
Know from client sites analytics, visit significantly more pages, a lot more time on site
Research starts in china, itinerary likely done before visit, important to get on that list – we are working with regent st. on this, but they will also want to visit brands doing well in china – burberry, Vuitton, coach
brand power is one of the top factors affecting decision
Concept of face, peer approval
Points from above and increase brand power, important Chinese language presence
we can do this without spending millions on above the line, china is VERY digital
Easiest, Chinese microsite to drive all effects to, with social media as the main awareness driver
As we know they do research and share purchases on Chinese social networks, its important to tap into that organic traction with your own social brand page
Leverage your brands heritage on social media and Chinese landing pages
this all helps to increase their trust and desire, your brand presence among Chinese, so they want your brand before they even arrive
O2O
Wechat is now the most popular social platform – not in users, but in terms of growth
It has great offline to online potentials because of QR code – everywhere in china
Leverage this in your print, such as posters, in store display, incentives them to join your wechat and build the relationship
Very cool apps and localisation to really help them to engage
Not to show that these are clones of the Chinese social network, but to show there are completely different platform for various social needs in China
Quick intro of each verbilised
e.g.
Wechat is a closed platform, like whats app mixed with facebook
The reason home grown Chinese companies succeed over western companies because they understand and tailor for the chinese consumers – this is the same for social platforms
The functionalities of the platform are built around the audience
e.g.
Chinese platforms actively encourage engagement with badges, points, etc. because Chinese people tend to crave peer approval – comes from concept of “face” – explain face
Chinese people are already very loquacious, so online interaction for social media was a natural
Guanxi is basically the oldest social graph in the world (explain guan xi) – this is a great bases for adaptation of social networks – wechat is so successful because it works like an online private network – i.e. guanxi