Making of A Process Diagram
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This is a presentation that was given as part of an IxDA event at IDEO in San Francisco. It outlines how I created a design process diagram in the context of the diagram itself.
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Making of A Process Diagram
- 1. CREATING A WORKFLOW DIAGRAM for a flexible process, iteration driven, beyond best practices, constantly adapting, making new tool kits, reconsider everything company. roland smart
- 2. create an inventory of FIRM possible phase categories + CLIENT } di ve discover populate teach rg e gather observe reframe research listen analyze co patterns nv understand diagnose er ge overstand explore communicate ideation articulate di ve design prototype rg ch e an ge insight work together ddiv pe e iveer ak rs m rgge imagine pe e results collaborate ct possibilities ive perspective gather analyze identify discover cco patterns onn vver er g impliment find patterns gee co collaborate talk nv er ge explore make articulate change perspective define develop imaging possibility conceptualize hone hone socialize define communicate play make roland smart
- 3. analyze categories FIRM to understand how they relate to each other + CLIENT establish groupings, overlap, and gaps di ve discover rg e gather analyze co patterns nv er ge communicate di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive analyze cco patterns onn vver er g gee co nv er ge define hone make roland smart
- 4. what might a solution look like? FIRM sketch out possible solutions + CLIENT di ve discover rg e gather analyze co patterns nv er ge communicate di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive analyze cco patterns onn vver er g gee co nv er ge define hone make roland smart
- 5. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 6. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 7. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 8. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 9. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 10. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 11. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 12. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 13. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 14. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 15. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 16. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 17. look for similarities & differences FIRM + which phases are inputs into others? CLIENT which phases are outputs into others? di establish architecture ve discover rg e start trying to define a solution gather analyze co patterns nv er ge communicate discover define make gather di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive hone communicate analyze cco patterns onn vver er g gee co nv er analyze patterns ge change perspective imagine possibility define hone make roland smart
- 18. make a prototype FIRM + CLIENT di ve discover rg e gather analyze co patterns nv er ge communicate di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive analyze cco patterns onn vver er g gee co nv er ge define hone make roland smart
- 19. FIRM + can we reframe the problem with other prototypes? CLIENT try using the prototype in liminal contexts di ve discover rg e gather analyze co patterns nv er ge communicate di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive analyze cco patterns onn vver er g gee co nv er ge define hone make roland smart
- 20. emphasis on collaboration through the process FIRM + CLIENT the converge/diverge diamond was a great starting di ve discover rg point, to build our process around and iterate on e gather a single diamond was enough to access the challenge analyze co patterns nv er ge the importance of articulating the challenge and communicate re-articulating it after each cycle through the loop di ve rg ch e an ge ddiv pe e iveer ak rs m rgge imagine pe e ct possibilities ive many similar diagrams have two or three diamonds, but it became clear that one was embedded in another analyze cco patterns onn vver er g gee co an embedded feedback loop drives iteration nv er ge from divergence to convergence define the home stretch always includes refinement hone make share with others! roland smart
Editor's Notes
- getting to know adaptive path by understanding their process
- extensive help from their team
- card sorting
- discover gather is about setting boundaries of the territory the doing inventory
- analysis is about understanding how phases relate to each other
- grouping / overlap / gap analysis
- communicate to articulate the chief complaint or challenge
- imaging possibilities is divergent ideation on possible solutions
- similarities and difference
- converge on architecture of relationships
- leads to an initial definition
- prototype based on the initial definition
- communicate about how well it resolves the cheif complaint
- reframe the problem by considering a non-linear representation
- share it