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R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
R2R Meeting 11 pdf
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R2R Meeting 11 pdf

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April 17, 2008

April 17, 2008

Published in: Economy & Finance, Business
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  • 1. Mark your calendar for upcoming Roadmap to Recovery meetings… Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” Thursday, May 15, 2008: Rebuild Options – A variety of contractors present their approaches to rebuilding Thursday, May 29, 2008: Fund Control, Special rebuild vendor offerings and concept of Owner/Builder Thursday, June 12, 2008: Post-Disaster Legal Issues Revisited, including overview of current status of Ins. Code Sec. 2051.5(c)
  • 2. R2R Presentations Available On-Line RBCPC Firestorm Recovery Plan The mission is simple: To befriend Survivors of Firestorm 2007 and help restore lives and homes by ministering to physical, emotional, and spiritual needs Click: www.rbcpc.org Firestorm Road to Recovery Series - PDFs - Powerpoints
  • 3. SoCal 2007 Wildfire SoCal 2007 Wildfire Roadmap to Recovery: Roadmap to Recovery: April 17, 2008, Meeting #11 April 17, 2008, Meeting #11 Claims Handling Refresher Claims Handling Refresher Rancho Bernardo Community Presbyterian Church Rancho Bernardo Community Presbyterian Church Karen Reimus www.unitedpolicyholders.org
  • 4. The Fine Print… The information provided in this program is intended for general educational purposes only. It should not be construed as legal advice The speakers at today’s program are volunteering their time as educators Neither United Policyholders nor the Rancho Bernardo Community Presbyterian Church endorse or warrant the quality or services of any volunteer speakers
  • 5. United Policyholders announces: “Ask An Expert” On-Line Forum A new information resource for ’07 Firestorm Survivors On the Forum, you can pose a question to: A Lawyer A Claims Handling Professional A Previous Catastrophic Loss Survivor “Ask An Expert” is restricted by invitation only. If you are a 2007 Firestorm Survivor and wish to receive an “invitation”, send an e-mail to: Emily@unitedpolicyholders.org Please put: “Ask An Expert Invite” in the subject line of your e-mail.
  • 6. Mark your calendar for upcoming Roadmap to Recovery meetings… Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” Thursday, May 15, 2008: Rebuild Options – A variety of contractors present their approaches to rebuilding Thursday, May 29, 2008: Fund Control, Special rebuild vendor offerings and concept of Owner/Builder Thursday, June 12, 2008: Post-Disaster Legal Issues Revisited, including overview of current status of Ins. Code Sec. 2051.5(c)
  • 7. Claims Handling Refresher Ron Reitz for Roadmap to Recovery Meeting April 17, 2008
  • 8. Objectives Provide useful tips for effective claims handling Provide tools to address challenges of poor claims handling by the insurer Learn how to identify and resolve issues of underinsurance Dealing effectively with your mortgagee
  • 9. Content • Who We Are and Why We’re Qualified • Role of Public Adjuster • Most Common claims issues • Claims handling tools • Addressing Under insurance • Dealing effectively with mortgagee • Q&A
  • 10. Who we are • Locally-based public insurance adjusters, licensed nationally • NAPIA, CAPIA, NAIC • Experts in mortgage servicer rights under the policy • Extensive work on Katrina, Rita and Wilma claims (worked with over 5,000 homeowners)
  • 11. Role of public insurance adjuster • Bring insurance expertise to clients • Reduce pressure on clients to comply with all policy provisions • Assess policy coverage, determine claim amounts, present claim and negotiate an equitable settlement • Dispute denials and maximize recoveries
  • 12. How to Select A Public Adjuster • Check licensing status with the CA Department of Insurance http://www.insurance.ca.gov/0200-industry/0070-check-license-status/ • Is the Public Adjuster a member of the California Association of Public Insurance Adjusters (CAPIA) or the National Association of Public Insurance Adjusters (www.napia.com) • What credentials do they have such as professional designations other licenses, professional affiliations (BBB) • Do they have Professional Liability insurance • Do they require payment in advance • Do they have verified references • How do they give back to the community
  • 13. Most common challenges • Low-balling • Under insured • Proving your claim • Multiple adjusters • Compliance with CA Fair Claims Practices Regulations • Determining amount of claim
  • 14. Effective Claims Management Maintain a claims log Follow-up in writing Have Regs on hand Ask for a certified copy of policy Understand authority levels Know chain of command Inquire where reserves are set Request copy of the adjuster’s detailed scope Request copy of the insurer’s claim file Resolving an impasse
  • 15. Addressing Underinsurance • Use detailed, independent scope of loss as the basis • Ask carrier to reconsider policy limits • Involve underwriter and Broker • Talk to attorney with expertise in underinsurance issues
  • 16. Dealing Effectively with Mortgagee • Review of mortgagee claim process and role • Why is the mortgagee involved • When is mortgagee named on loss drafts • What the mortgagee requires • How to escalate issues with mortgagee (who to talk to)
  • 17. RFA REQUEST FOR ASSISTANCE YOUR SILVER BULLET One Cedar Fire Survivor’s Experience Using the RFA Process Jack Mueller UP Mentor and '03 Cedar Fire Survivor
  • 18. RFA • THE ISSUES • INSURANCE COMPANIES USE SECRECY & ONE ON ONE NEGOTIATING TACTICS • THE INSURED DOES NOT HAVE THE SAME CLOUT/NO LEVEL BATTLEFIELD ONE SOLUTION: RFA • USE INSURANCE COMMISSIONER’S OFFICE TO LEVEL THE BATTLEFIELD • FILE AN RFA---NOW AND OFFEN
  • 19. RFA • HOW DO I FILE AN RFA? GO TO WWW.INSURANCE.CA.GOV/CONTACT-US/0200-FILE-COMPLAINT/ OR CALL 1-800-927-HELP(4357)
  • 20. Mark your calendar for upcoming Roadmap to Recovery meetings… Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” Thursday, May 15, 2008: Rebuild Options – A variety of contractors present their approaches to rebuilding Thursday, May 29, 2008: Fund Control, Special rebuild vendor offerings and concept of Owner/Builder Thursday, June 12, 2008: Post-Disaster Legal Issues Revisited, including overview of current status of Ins. Code Sec. 2051.5(c)
  • 21. Invitation to Supper at RBCPC Fire Survivors, Supporters, UPC Mentors RSVP Needed May 15th, 5:30 – 7 pm RSVP to 487-0811, extension 211
  • 22. Break Out Sessions for Fire Survivors Open to 9:30 pm: Firm Stop time Upstairs: State Farm : Dormer West Farmers : Skylight West Allstate : Upper Courtside East USAA: Small room off lobby Other Companies: Sanctuary
  • 23. United Policyholders announces: “Ask An Expert” On-Line Forum A new information resource for ’07 Firestorm Survivors On the Forum, you can pose a question to: A Lawyer A Claims Handling Professional A Previous Catastrophic Loss Survivor “Ask An Expert” is restricted by invitation only. If you are a 2007 Firestorm Survivor and wish to receive an “invitation”, send an e-mail to: Emily@unitedpolicyholders.org Please put: “Ask An Expert Invite” in the subject line of your e-mail.
  • 24. R2R Presentations Available On-Line RBCPC Firestorm Recovery Plan The mission is simple: To befriend Survivors of Firestorm 2007 and help restore lives and homes by ministering to physical, emotional, and spiritual needs Click: www.rbcpc.org Firestorm Road to Recovery Series - PDFs - Powerpoints

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