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Стратегическое понимание
сегмента бюджетных фитнес-
клубов в Европе

Международный фестиваль физкультуры и
спорта, 2011, Москва

Рей Алгар
www.oxygen-blog.blogspot.com
 2
Как сегмент
 бюджетных фитнес-
 клубов преобразует
Европейскую фитнес-
     индустрию
Цена минимум
               на 50% ниже,
                  чем по
                индустрии



  Режим                                 Использовани
работы: 24                                  е веб-
   часа                 Мое              технологий
                    определен
                        ие
                    бюджетног
                     о фитнес-
                       клуба



      Возможность
       управлять                 Позициониров
         клубом                   ание: только
         одному                  фитнес-услуги
        человеку
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
Некоторые из ваших
клиентов будут иметь
  опыт пользования
недорогими услугами
“Стремитесь к цене
пары джинсов”
 10
11
12
“Тратьте мало, живите на
        полную“            13
14
15
Задумайтесь… И вы
увидите бюджетный
     сегмент
300
миллионов
штук
ежегодно к
2013 году
“Качество выше, цена
ниже… Снижаемся”
Впереди
кредитны
й кризис
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
“Когда мне понадобится
совет, я заплачу за него”
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
36
Недельное членство
  в фитнес-клубе
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
39
www.reviewcentre.co.uk
                         40
Сарафанное
радио на
стероидах
Простота



Инфраструктура
                                Доступность



                  Двигатели
                    рынка


                                Лояльность
     Клиенты
                                клиентов к
     меняются
                                  клубам


                    Низкая
                 посещаемость
“Почему я плачу
   за клуб, в
который я редко
    хожу?”
“Почему я плачу
   60 евро за
 использование
простой беговой
   дорожки?”
Что говорят клиенты
бюджетных клубов?
“Я плачу 17 евро в
месяц. Это и правда
почти даром!”
“Я раньше никогда не
занимался в клубе за
18 евро. Я думал, я
обнаружу, что многие
тренажеры сломаны”
“В клубе много
сотрудников. Они
очень заботливые и
дружелюбные”
“Я получаю клубную
рассылку где-то раз в
неделю. В этой рассылке
лучшие советы и
рекомендации”
Возможность.
Следующий съезд
Низкая ценность
Низкое качество сервиса
Несчастные
клиентыmembers
Существующие фитнес-
  бренды обленились
63
64
65
66
67
68
69
70
71
?
Глубокое
              понимание
              клиента

                          Высокая
Лидерство                 операционн
в продуктах               ая
                          эффективно
                          сть
Thank you
Презентация: oxygen-blog.blogspot.com
 Отчет: budgetgymresearch.ning.com
         Google: “Ray Algar”

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Стратегическое понимание сегмента бюджетных фитнес-клубов в Европе