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TIMM Telecom Network Module Management Suite Presentation
- 2. About TO‐BE Page 4 AGENDA Customer Care Page 9 Interconnect Page 14 DMP Page 19 Equipment Page 23 Invoicing Page 26 Pricing Page 28 OperaLon Supervisor Page 31 Provisioning Page 33 ReporLng Page 35 Store Management Psge 39 Roaming Page 41 Scratch Card Management Page 44
- 3. SMS Central Page 47 AGENDA Workflow Page 50 Revenue Assurance Page 52 DCAS Page 54
- 4. To‐Be About 1. Young and energeLc company, based in Portugal 2. Over 9 years experience in IT, mostly in Africa 3. Emerging markets are our biggest bet 4. Growing number of trained technical human resources 5. Solid company, respected by it’s clients
- 10. Customer Care ‐ Concept Clients are the most important aspect of any business and we should privilege there interacLon and communicaLon . To reach this objecLve it is important to have a good CRM soaware and this is where TIMM – Customer Care (CC) presents itself as an integrated a powerful tool to connect the subscriber with the operator. TIMM‐CC is an integrated management system, built on top of flexible rules and procedures organized around model of quot;Business Process Managementquot; (BPM)
- 11. Customer Care ‐ Features The main purpose of this soaware is to help the operator organize, recruit and maintain subscribers trying to reach the full saLsfacLon through a beher understanding of their needs and expectaLons giving the operator a global view of their behavior, by this way improving the marke,ng tools. Customer Care ranges 3 major areas: • AutomaLng MarkeLng management • AutomaLng commercial management, sales force and channels • Client service management Customer Care not only manages your clients and commercial agents but also through aggressive reporLng and rapid campaign design, covers all the needs of the markeLng department.
- 12. Customer Care ‐ Features • Contract management • By network type • Post‐paid, Post‐paid with credit control, Pre‐paid • Access types and features • Access (InternaLonal, NaLonal, Own Network) • Features (SMS, Voicemail, 3G, etc.) • Services • Equipments, Frequent Numbers, Internet, • Profile Plans, Pre‐Paid Switch InteracLon, Quality of Service • Etc.
- 15. Interconnec,on ‐ Concept Physical and logical connecLons between communicaLon networks used by local and internaLonal in order for the network subscribers to be able to communicate and access services from different networks. • Sehlement Agreements • Lack of agility to respond to the business needs • High waiLng Lme for the informaLon to be available • Traffic • Lack of agility in the Hubbing offers. • Route changes in the switches take too long for Hubbing agreements. • Late reply from engineering invalidates the informaLon of the rouLng and staLsLcal reports.
- 16. Interconnect usual problems • OperaLonal • Lack of control of the routes allocated and their quality • Feedback and workflow processes carried out by engineering in the routes. • AccounLng • Difficulty in consolidaLng the internaLonal and naLonal invoices and their respecLve Credit/Debit in the accounts. • Difficulty in having an overview or specific accounLng informaLon per operator and accumulated debt. • MulLple reports generated by hand. • Routes • Excessive delay in changing routes brings 3 major problems: • All work is done manually • Not assurance the reports and routes match • Excessive quanLty of route changes
- 17. Interconnect – Main Features • Interconnect calculaLons near Real‐Time • InternaLonal 90% real Lme. • Customizable reports • SimulaLons [LCR and sehlement agreements] • AutomaLc invoicing • Switch, Province, NaLonal and InternaLonal • History of Interconnect by Operator • Total integraLon with TIMM‐OS • System monitorizaLon and validaLon
- 18. TIMM ‐ Icon
- 21. DMP Running Process The Begin Billing Import to End Rules Database Get CDRs Decode Processing Export
- 22. DMP‐Performance CDRs Processed per Minute 100000 90000 80000 70000 60000 MPR 50000 40000 DMP Genérico 30000 DMP 20000 10000 0 CDRs/min 1 CDRs/min 2 CDRs/min 4 CPU CPU CPU
- 25. TIMM‐Equipment Features • Equipment ValidaLon • Request ValidaLon • View Ongoing validaLons • Outgoing Requests • Incoming Requests • Contacts • Sample Files • Management • Process Requests • Contacts ConfiguraLon • Serial Numbers • Register IMEI Numbers • Register AKeys • Register Serial Numbers
- 27. TIMM‐Invoicing The invoicing applicaLon is responsible for gathering the several inputs from the various systems (Customer Care, DMP and Pricing) and collecLng them in invoices, separated by account. The invoicing applicaLon has the following features list: • Process Billing Cycles • Start a Billing Cycle • Sample Invoices • Sample ReporLng • Close Billing Cycle • Billing Cycle ReporLng • Cycle ReporLng • Cycle Comparison • Interconnect ReporLng • Interconnect Cycle • Interconnect Comparison • AdministraLon • Cycle ConfiguraLon • Cycle Rules • Cycle Scheduling • Rules and Tables
- 29. TIMM‐Pricing In an ever increasing compeLLve market, the creaLvity and Lme to market are the two most important factors in deciding who is ahead. To‐Be is aware of this factors and their importance, so we developed tools to decrease the complexity and reduce drasLcally the Lme to market. Pricing is such an easy interface tool, that its purpose is to give the markeLng department direct control over the campaigns and features of the Billing engine. • Products and Services • Commercial Prices and Services • Profile Plans • Retail • Corporate • Data Profiles • Components • Pricing Plans • Pricing Plans – Frequent Phones • Pricing Plans – Corporate Agreements • Pricing Plans – PromoLons • Discount Plans • Fraud DetecLon • Switch Provisioning Rules • Bonus Plans • MMS/SMS Plans • Discount and Credit Plans
- 30. TIMM‐Pricing • Pricing Tables • Profiles • Prepaid System Equivalence • RaLng Units • RaLng Units Conversion factors • Campaign Designer • Graphically draw your campaign and put it to producLon • Workflow processes • Credit Control • Post‐Paid credit control • Threshold AcLons • SMS • Cut InternaLonal • Cut NaLonal • Cut Features
- 32. TIMM‐Opera,on Supervisor The OperaLon Supervisor is a general monitoring, configuraLon and informaLon gathering tool of the several TIMM services. These services range from CDR decoders to provisioning of switches. Overview console of the several services • Alarms • Visual (Big Flat Panel Output) • E‐Mail • SMS • TIMM‐NoLficaLon • Fault Tolerant System Controller • Constant monitoring of the systems in a per machine basis • Inter‐Machine Monitoring • Allows for the configuraLon of automaLc service or services spawning in case of failure detecLon on a system or machine. • Remote acLons on services • ConfiguraLon Changes • Command ExecuLon • Plug‐in for features (Ex: CDR error correcLon) • ReporLng Services • Extensible Programming • VBScript • Plug‐in InteracLon
- 36. TIMM‐Repor,ng TIMM ReporLng enables the creaLon, management, and delivery of both tradiLonal, paper‐ oriented reports and interacLve, Web‐based reports. An integrated part of the TIMM business intelligence framework, ReporLng Services combines the data management capabiliLes of SQL Server and Microsoa Windows Server with familiar and powerful Microsoa Office System applicaLons to deliver real‐Lme informaLon to support daily operaLons and drive decisions. • ReporLng Services Components Summary Component • ProgrammaLc interfaces ‐ Provides access to SSRS funcLonality through SOAP and HTTP requests. • Report Processor ‐ Facilitates a set of report generaLon operaLons from data retrieval to rendering. Report Processor invokes other components, such as data extensions to assist with report generaLon. • Data‐processing extensions ‐ Retrieves report's data from a data source. Developers can develop addiLonal custom data‐processing extensions. • Command‐line uLliLes ‐ Three uLliLes, designed to assist with scripLng of administraLve tasks, installed automaLcally during the ReporLng Services install.
- 37. TIMM‐Repor,ng • Rendering extensions ‐ Transform the report's intermediate format (a combinaLon of report's layout and data) into a device‐specific format, such as HTML. Developers can create new rendering extensions. • Report Server database ‐ Stores report definiLons, report metadata, report history, cached reports, snapshots, resources, security sewngs, encrypted data, scheduling and delivery data, and more. • Report Server temporary database ‐ Stores intermediate processing products, cache, and data. • Scheduling and Delivery Processor ‐ Monitors for events (such as Lmed subscripLon), collaborates with Report Processor to render a report, and delivery extensions to deliver scheduled reports to a locaLon specified in the subscripLon. • Delivery extensions ‐ Deliver reports to specific devices, such as email or a file system. Developers can create new delivery extensions.
- 38. TIMM‐Repor,ng • Report Manager • Provides web‐based report access and management capabiliLes. • Report Model Designer ‐ Generates report models for use in Report Builder. • Report Builder ‐ Provides drag‐and‐drop, easy‐to‐use report design funcLonality. Report Builder is an ad hoc end‐user report authoring and publishing tool executed on a client computer. • Report Designer ‐ Allows developers to develop complex reports. Report Designer is a comprehensive report authoring and publishing tool, hosted in Business Intelligence Development Studio or Visual Studio. • Security extensions ‐ Enable authenLcaLon and authorizaLon of users and groups. Developers can (excluding SQL Server Express ediLon) create new security extensions. • SQL Server Management Studio ‐ Provides administrators with Windows form‐based, integrated environment to manage SQL Server components including SSRS. From the report management perspecLve, Management Studio has similar funcLonality to Report Manager, but provides addiLonal capabiliLes, such as consolidated web‐farm management. • ReporLng Services ConfiguraLon Tool ‐ Provide administrators with funcLonality to start and stop Report Server Windows service and reconfigure report servers. This is a Windows forms applicaLon. • WMI provider ‐ Provides a set of WMI interfaces to manage sewngs of a Report Server and assists with SSRS instance discovery on a network. • Performance monitoring objects ‐ Provide a view of SSRS Windows and web service performance.
- 40. TIMM‐Store Management Responsible for general store acLviLes such as sales of equipment, credit recharges, stock management, etc. TIMM store management is integrated in the other major To‐Be product: Hermes. TIMM store management is composed of 2 main applicaLons, front and back office: • Front office • Invoice management • Viewing and prinLng • Payments • Receive • Annulments • Product Sales • Sell • Return • Annulments • Cashiers Control • Cashiers • Volt • Back office • Bank control • Direct Payments • ATM Payments • ConfiguraLon • Taxes • Invoice Layout • AccounLng Rules • StaLsLcs
- 42. Roaming problems • Sehlement Agreements • Lack of agility when negoLaLng agreements due to shortages of the billing systems • The availability of the informaLon for roaming takes too long to be commercially viable. • The GSMA requires certain procedures and Lmes to be met, that are not compaLble with every billing system. • GSMA • TAP and RAP files need to be processed and quickly • HUR – High Usage Reports are mandatory • Lack of informaLon about the roamers inside your own network.
- 43. TIMM‐Roaming Advantages • Roaming in almost Real‐Time • Customizable reports • Use of Balanced Scorecards • Sending and receving of TAP files • RecepLon of RAP files • AutomaLng invoicing • Types of Roaming • NaLonal • InternaLonal • Roaming operators history • Customer Care for Roamers • Sending of HUR (High Usage Reports) • Total integraLon with TIMM‐OS • MonitorizaLon and analysis of TAP services
- 45. TIMM‐ Scratch Card Management Scratch Cards are amongst the most important ways to recharge your pre paid account in developing countries. With TIMM‐SCM you can easily request, generate and even provision the scratch cards to the operator’s network. Using a sophisLcated workflow process management, TIMM‐SCM not only guaranLes that steps aren’t skipped but also that the integrity of the informaLon is present. • Create Scratch Cards • Generate Numbers • Receive Scratch Cards from Supplier • Export File to Supplier • Provisioning Prepaid System • Assign Bonus • Block Scratch Cards in Prepaid • ReacLvate Scratch Cards in Prepaid • Separate Boxes • Generate Virtual Numbers • Generate Numbers • Export to Banks • Retrieve from Banks • Request Scratch Cards • Order • Delivery ConfirmaLon • Order CancelaLon
- 46. TIMM‐ Scratch Card Management • Scratch card Sales • Resellers • Distributors • Vouchers • Re‐Print Vouchers • Reports • Sales • Stocks • Scratch Cards per Box and Warehouse • AdministraLon • Point of Sale RelaLonship • Users • Resellers Comissions • Distribuitors • SIM Roaming • Create Roaming SIM Cards • Block • View Status
- 50. TIMM‐Workflow Workflow is one of the core items of TIMM, being the interconnecLon between all the different modules of the packages. • Step ConfiguraLon • Wizard for Process CreaLon • Assign acLons to steps: • Web pages • T‐SQL Stored Procedures • .NET reflecLon‐enabled forms • Send steps to groups or users • Register comments and addiLonal informaLon for steps
- 52. TIMM – Revenue Assurance Leaks of revenue are amongst the biggest problems of the telecom operator and TIMM presents a tool to help. TIMMs Revenue Assurance tool is divided in three main blocks: Alerts and Revenue Dashboard • Data CollecLon Layer Alerts Revenue Leakage Dashboard • Rules and Processing Layer • Alerts and Revenue Dashboard • Threshold configuraLon Rules and Processing • Billing cross‐informaLon Access and Features Credit Thresholds Behaviour Analysis • Switch cross‐informaLon • Access features verificaLon against switches • Prepaid raLng verificaLon against Prepaid System Data CollecLon CDRs Prepaid Network Switches
- 54. TIMM – Data Customer Administra,on System Managing an ISP is a tricky business, but DCAS (Data Customer AdministraLon System) is a valuable help. It includes all the necessary features for a helpdesk, customer acLvaLon and even a customer homepage so that you always have the right tools to provide your customer with the best service. • Client Reports • Levels of InformaLon • DCAS DCAS Services/ State of Services • TNM ASAM pair connected to service/ Switch • Helpdesk Tickets in progress by Client/ Closed • Invoices Filter by State, Type of Service, Date/ View in PDF • Contracts View ADSL Contract in PDF • ConsumpLons Filter by Month/ Year. • Helpdesk / AcLons • View Trouble‐Tickets / Requests • Per Group (of users) • Per Process • Blocked Tickets (per logged user) • New Ticket CreaLon / Request • Includes • Client Search • Form filling if required • Ticket creaLon/ Helpdesk request inserted • Advanced Ticket Search • Viewing Preferences • FAQs
- 55. TIMM ‐ DCAS • ADSL Adhesion • Eligibility • Request Search / Tickets of this Process • Telecom Network Management • ASAM Pair Management • Complete mapping of ASAM pair by Switch and their state • Switch capabiliLes configuraLon • Pairs Bulk Release • Manual supplying of ASAM pair to client • StaLsLcs • DistribuLon of requests between dates (LisLng/ Graph) • History of operaLons done per request/ Helpdesk Tickets • TransiLons between Lckets for a given process • Average Lme per Ticket/ Process and State (List/ Graph) • State of Pairs in a Switch (Circular Graph)
- 56. • Content Management System for Client Area • Product Management • FAQs • Contacts Management • Links Management • News Management • AdministraLon • ApplicaLon • ApplicaLon Permissions • ApplicaLon Error Logs • Helpdesk • Permissions (steps, transiLons) • Parameters ConfiguraLon (Lmeouts, layout..) • Groups and Users • Helpdesk Processes (ADSL Adhesion, Fixed IP, etc) • Process Categories • FAQ Categories • Numbering Series • Help • Help Online (Web) • ApplicaLon Manual Download (PDF, CHM)
- 58. THANK YOU commercial@to‐be.pt