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Google Is Watching You
    Building Your Google Reputation
    Building Your Google Reputation




                 Phil Baumann, RN
                 Phil Baumann, RN
                    CEO, CareVocate LLC
                    CEO, CareVocate LLC
                         @PhilBaumann
                          @PhilBaumann
                   info@CareVocate.com
                   info@CareVocate.com
Google Yourself
Your Reputation Is Your Story



What’s Your Plot?

      Are You a Hero?
What’s Your Message?

   (Hint: It’s Not Your Product)

 Is It Hopeful and Meaningful?

Organizational Body Language
We’re All Media Companies Now
Interactivity




                           Bandwidth
Image source: Seth Godin
So What?
      8
You Are
   the
 Medium
          9
You Are
  the
Message
          10
Being Versus Presence
Websites Versus Websites
Attention Obesity

      Will I Notice You?
      Will I Ignore You?
Best Case: OMG! I Love You!
Worst Case: OMG! I Hate You!
Courage                                      Comcast

                                                      Zappos

                                                    Mayo Clinic
           ??
                                                McDonald’s


                                                    J&J

Unawareness
                                                          Awareness



                     Newspapers
                                  Most Big Pharma
    Many Hospitals
                        Fear
PageRank (A No-Brainer)
                    PR(A) =

             (1-d) + d (PR(T1)/C(T1)

              + ... + PR(Tn)/C(Tn))
Google Juice
CredibilityRank



Prominence X Interpretation
             =
    Credibility Impact
Social Capital Algorithm
Permission – Who Asked YOU?
Evolution of the Real-time Web
RSS Brings the Web to You
Google Reader
Really Simple Social Syndication
Design
A Website Isn’t A Goal
The Pushbutton Web




 Pushbutton Sharing
Distributed Messaging

       Real-time feeds pulled from Twitter to
       RSS to FriendFeed to Blog
Blogging Platforms
33
Power Your Blogging




                      34
Strategy Or Tragedy?
Confusion   Paralysis

      Psychosis


      Isolation
Strategy: 80% Tactics: 20%
•   Basecamp
•   Streams
•   Outposts
•   Metrics

Distribute
conversational
resources.
ROI ROI ROI
You’re Streaming Live


    WHOGSOG
    Once You Hit Send
It Never Comes to an End.
Make Lists & Focus

Do                       Don’t
• Establish a Basecamp   • Ignore the Web
• Re-consider Blogging   • Make Fear a Strategy
• House Outposts         • Get Lost in Metrics
• Dip Into Streams       • Be Lazy
• Stay Up-to-Date        • Mock What You Don’t Know
• Cultivate Creativity   • Unilaterally Broadcast
• Be Remarkable          • Take It So Seriously
The Secret Formula
About Phil Baumann

Phil Baumann is CEO of CareVocate LLC, helping clients
out with their online presence. Although he is a
registered nurse with a background in critical care and
drug safety, he actually started his career in enterprise
accounting and treasury operations and has been
interested in computer technology for over thirty years.
He therefore brings a unique and valuable perspective
to online collaboration technologies and communities.
He blogs at PhilBaumann.com.

                                      @PhilBaumann
                                info@CareVocate.com
                                        484-362-0451
Disclaimers

• Statements expressed are solely those of Phil
  Baumann on behalf of CareVocate LLC.
• Products referenced herein are not sponsored nor
  endorsed with guarantees nor otherwise warranted.
• Participants are encouraged to establish, practice and
  enforce safe, secure and responsible online policies
  and procedures.
Copyrights


This work is licensed under CC 3.0 – Attribution-
Noncommercial-Share Alike 3.0.

Please attribute to Phil Baumann with a link to
PhilBaumann.com

Please refer to Creative Commons for more details
(http://creativecommons.org/licenses/by-nc-sa/3.0/
us/)

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Google Is Watching You: Building Your Reputation on Google

Editor's Notes

  1. The Media (Marketing) model of the 20th Century was based on unilateral Mass Communication - interaction between organization and consumer was expensive. The Media model for the 21st Century is inverting the old one. The X-axis represents Interaction, while the Y-axis represents bandwidth (or cost to produce). The LUQ (top left quadrant) includes Movies, TV, Books, etc: very expensive to produce with very little interactivity. The LLQ includes Art, Postal Mail, etc: very cheap to produce but again not very interactive. The RUQ includes person-to-person instruction, etc: expensive to produce but highly interactive. Finally, RLQ includes SMS, email and – most extremely – Twitter: practically free and incredibly interactive. We have shifted from LUQ to RLQ – this shift is producing a cultural shock, perhaps as resonate as the Industrial Revolution.
  2. The Web is no longer a static and impersonal Web. It is increasingly dynamic and social, opening up new opportunities for communication, collaboration and knowledge-sharing. Yesterday’s Web was about one-way facing pages that took weeks to appear in search engines. Today’s Web is about instant, social and real-time exchanges.
  3. Twitter may be an easy and inexpensive connector. The Real-time Web is definitely evolving. Nevertheless, organizations that wish to maximize their value to their stakeholders need to invest and cultivate a portfolio of online assets. Twitter is like a stream; but blogs are like a base camp. Don’t confuse tactics with strategies.