Foss Support Webinar0108

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Maxwell Pearl

How to get support for FOSS

Economy & Finance Technology

NOSI/NTEN Webinar The Key Is the Community: How to Get Support for Open Source Software Michelle Murrain, Coordinator Nonprofit Open Source Initiative

What we'll cover ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Software support models ,[object Object],[object Object],[object Object]

Phone support ,[object Object],[object Object]

Email or ticket system ,[object Object],[object Object]

IRC ,[object Object],[object Object],[object Object]

FOSS vs. Proprietary ,[object Object],[object Object],[object Object],[object Object]

Paying for FOSS support ,[object Object],[object Object],[object Object],[object Object]

How to find paid support ,[object Object],[object Object],[object Object]

However ... Although it is possible to pay for support for FOSS, getting support from the community is not only a viable, cost-effective source of support, but it has other positive side-effects

The Key is Community ,[object Object],[object Object],[object Object],[object Object],[object Object]

History ,[object Object],[object Object],[object Object]

Types of community support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strengths of Community Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Weaknesses of Community Support ,[object Object],[object Object],[object Object]

How to find community support ,[object Object]

Examples of community support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Becoming Part of a Community ,[object Object],[object Object],[object Object]

NPTECH examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rules to make it all work ,[object Object],[object Object],[object Object],[object Object]

So what you need to know now... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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