a 2 hour workshop and presentation of this years Middle east Contact Centre Benchmarking Survey, as part of the Global survey done each year by Merchants and Dimension Data

1. Global
Contact
Centre
Benchmarking
Report
2012
Middle East Regional Overview
Global Contact Centre Benchmarking Report
A
unique
insight
to
contact
centre
performance
and
trends
in
the
Middle
East
and
North
Africa
Invitation
to
a
Workshop
Presentation
Intercontinental
Hotel,
CityStars,
Cairo
Sunday
1st
July
15.00-­‐17.00
Paul
Scott,
Director
of
Merchants
Limited,
will
share
with
you
the
findings
of
this
year’s
Global
report
and
specifically
the
results
from
contact
centres
in
the
region
Ø Insights
to
trends
and
drivers
Ø Strategy,
operations,
HR,
and
technology
Ø Performance
metrics
and
values
Attendance
is
250
EGP
per
head.
Places
are
limited
to
25,
so
please
confirm
your
attendance
by
return
email
to:
paul.scott@merchants.co.uk
Refreshments
will
be
provided