Yella Panasa Rama Krishna PMP®, ITIL

Munich Area, Germany Germany

Project manager at Infosys

Technology / Software / Internet

10+ years of experience in IT Service Delivery and IT Operations management. IT experience in Content Management and Portals. Good knowledge in ITIL processes – Incident, Problem, Change, Release and Configuration Management Strong in managing Production Support & Maintenance Projects. Experience of working with customers spread across US, UK and Europe. Strong Leadership Skills. Good experience in the Onsite - Offshore Support model. Excellent communication and presentation skills. Worked for the Major Clients : Unilever (UK) , Pfizer (US), BMW, Microsoft. In the role of ‘Transition Lead’ responsible for transitioning critical modules and managing the entire onsite-offshore team in ...