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Remote Assistance i Windows 7 Øyvind Sørbye, SVLIT
Dropper XP To hovedtyper: ,[object Object],IT-ansvarlig starter sesjonen Innad UiO Bruker-initiert (Solicited) Brukeren starter Hjemmemaskiner/bærbare Oppsett og konfigurasjon Oversikt
Hvorfor Remote Assistanse? Remote desktop kan bare brukes av en Tivoli RC virker ikke lenger Vista innførte sesjons-isolering Tivoli RC var treeeg Fjernstyring effektiv brukerstøtte
Hjelper-initiert IT-ansvarlig starter sesjonen Startes fra lita-ts Lita-ts går på tvers av subnettene
Hjelper-initiert forts. IT-ansvarlig banker inn maskinnavn Brukeren blir spurt om, og må bekrefte
RA sett fra lita-ts Kontrolleres av hjelperen Kontrolleres av brukeren
Hjelper-initiert forts. Brukeren må også godkjenne overtagelse Brukeren ser: IT-ansvarlig ser:
Hjelper-initiert forts. ,[object Object]
Secure Desktop – låsernedalleandre programmer
Hjelperen kan ikke få større rettigheter enn brukeren:
Brukeren eleverer egne rettigheter
Løsninger:Bruk Tivoli eller Remote desktop isteden Group Policy - UIAccess: ,[object Object]
Styringavf.ekspekeutstyr
RA et slikt programComputer Configurationoliciesindows Settingsecurity Settingsocal Policiesbr />Security Optionsser Account Control:  Allow UIAccess Applications To Prompt For Elevation Without Using The Secure Desktop
Hjelper-initiert oppsett Hva må konfigureres Vista: Brannmur Remote Assistance (DCOM-In) via port 135 er allerede åpnet fra lita-ts Vista og Win7:  Computer Configurationoliciesdministrative Templatesystememote Assistance: "Offer Remote Assistance" settestil"Enabled". Liste over hjelpere
Primært mot hjemmemaskiner Brukeren starter selv sesjonen: Bruker-initiert
Forbindelsesmåter Filoverføring Med webmail IM – Messenger Kontakter må settes opp E-post Fil som blir sendt som vedlegg EasyConnect Direkteforbindelse via nettskyen Institutt for statsvitenskap
RA via e-post RA sender en fil som vedlegg  Generer et engangspassord
Easy Connect

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Remote Assistance i Windows 7

  • 1. Remote Assistance i Windows 7 Øyvind Sørbye, SVLIT
  • 2.
  • 3. Hvorfor Remote Assistanse? Remote desktop kan bare brukes av en Tivoli RC virker ikke lenger Vista innførte sesjons-isolering Tivoli RC var treeeg Fjernstyring effektiv brukerstøtte
  • 4. Hjelper-initiert IT-ansvarlig starter sesjonen Startes fra lita-ts Lita-ts går på tvers av subnettene
  • 5. Hjelper-initiert forts. IT-ansvarlig banker inn maskinnavn Brukeren blir spurt om, og må bekrefte
  • 6. RA sett fra lita-ts Kontrolleres av hjelperen Kontrolleres av brukeren
  • 7. Hjelper-initiert forts. Brukeren må også godkjenne overtagelse Brukeren ser: IT-ansvarlig ser:
  • 8.
  • 9. Secure Desktop – låsernedalleandre programmer
  • 10. Hjelperen kan ikke få større rettigheter enn brukeren:
  • 12.
  • 14. RA et slikt programComputer Configurationoliciesindows Settingsecurity Settingsocal Policiesbr />Security Optionsser Account Control: Allow UIAccess Applications To Prompt For Elevation Without Using The Secure Desktop
  • 15. Hjelper-initiert oppsett Hva må konfigureres Vista: Brannmur Remote Assistance (DCOM-In) via port 135 er allerede åpnet fra lita-ts Vista og Win7: Computer Configurationoliciesdministrative Templatesystememote Assistance: "Offer Remote Assistance" settestil"Enabled". Liste over hjelpere
  • 16. Primært mot hjemmemaskiner Brukeren starter selv sesjonen: Bruker-initiert
  • 17. Forbindelsesmåter Filoverføring Med webmail IM – Messenger Kontakter må settes opp E-post Fil som blir sendt som vedlegg EasyConnect Direkteforbindelse via nettskyen Institutt for statsvitenskap
  • 18. RA via e-post RA sender en fil som vedlegg Generer et engangspassord
  • 20. NAT - En ipadresse utad, mange innad - Hvordan få kontakt med maskiner bak? Messenger: Allerede en forbindelse RA via e-post: UPnP RA får en global IPv4-adresse som ruteren videresender til maskinen innenfor: RA-ticket: «192.168.0.188:56611;81.191.197.243:35536» Teredo - IPv6 over IPv4 mellom maskiner bak NAT Easy Connect: P2P PNRP – Peer Name Resolution Protocol Serverfri navneoppløsning Teredo
  • 21. Nettverksprofiler i Win 7 Setter automatisk innstillinger basert på type nettverk Windows brannmur og remote assistanse Mindre restriktiv Automatisk Mer restriktiv
  • 22. Brukere vil automatisk havne i Public profil Innmelding i andre profiler krever adminpassord Gir problemer for RA og Homegroup Brukeren må velge Hjemmeprofil: Vi kan åpne RA i Public profil: Nettverksprofiler og RA
  • 23.
  • 24. netsh advfirewall firewall set rule name="Remote Assistance (TCP-In)" profile=public new enable=yesOppsett av hjemmemaskin
  • 25. Litteratur og linker Windows 7 Resource Kit HomeGroup (Hjemmegruppe) Remote Assistance i Vista og Windows 7 Internet Connectivity Evaluation Tool
  • 26. ?