Here is a brief overview of what COMPMinder can do for you.

2. Have you ever lost a workers’ comp client
because their e-mod/premiums increased?
 How much revenue did you lose?
What does your agency spend annually
on client acquisition & retention?

3. Red Hollingsworth
A Workers’ Comp Specialist and Founder of COMPMinder
CompMinder was developed to
help his clients in managing their
workers’ compensation claims.
Red found that most of his clients
were doing okay with safety and
compliance. “It is the
management of their claims
where we have found the most
success in reducing their cost.”
CompMinder works!

4. Peter Rousmaniere
Referring to CompMinder,
Peter Rousmaniere said,
“CompMinder is a
very interesting product…
your timing is impeccable...
it’s a virtual CSR…”
Peter Rousmaniere is a leading consultant in the worker’s
compensation industry and writes a monthly column on
workers’ compensation and occasional feature articles
for Risk & Insurance Magazine.
— Peter Rousmaniere and CompMinder have
absolutely no business relationship.

5.  An employer wants to lower its WC premium;
it can through better internal response!
 It is expensive for the broker and/or the
insurer (who want the internal response to
happen) to coach the employer.
 The employer does not know how to fashion
a viable, sustainable program internally.
-- Peter Rousmaniere --

6. The Ideal Working Relationship
The Triangle of Communication
This is the ideal Open communication
working relationship between all parties is
between the carrier, when Workers’
the employer, and Compensation
the agent. programs work best.

7. In most cases, as soon as a claim is filed,
communication stops.
Once the employer If the agent doesn’t
hears that the know about a
worker is doing claim, the agent
well, they get back can’t help the
to work; they think employer during
the carrier will the claims process.
manage the claim.

8. The big problem when
communication STOPS…
Because there isn’t The agent becomes
ongoing communication the bad guy, eventually
between all these parties bearing the bad news
(including the doctors) of higher premiums.
the carrier & the worker Higher premiums can
spend the employer’s motivate the client to
money. shop for a “cheaper”
work comp policy.
When communication stops,
our ideal relationship has become vulnerable

9. Part of the problem:
Claims adjuster case overload!
The average work comp claims
adjuster handles between 175 & 200
claims at any one time. With this many
claims, the adjuster is operating on a
reactive not a proactive basis.

10. Management of Claims
Some have referred to CompMinder as a
Work Comp Alarm Clock…a virtual CSR!

11. Management of Claims
COMPMinder keeps communication
open between all parties and gives
the employer an inexpensive protocol.
=

12. Management of Claims
It also helps agencies
empower their clients to be
proactive in the Workers’
Compensation claims process.

13. Why does your Client
need to be Proactive?
• It’s Their Company
• It’s Their Employee
• It’s Their Claim
• It’s Their Money
• Who will give each work comp claim
the attention that is needed
if the employer doesn’t?

14. Management of Claims
Employers who are
more involved in their
Workers’ Compensation
claims can save
20 to 50% on the cost
of their claims.

15. Management of Claims
THE FIRST WEEK IS
CRITICAL TO A
SUCCESSFUL CLAIM
OUTCOME.

16. Now we introduce COMPMinder
into the triangle of communication:
COMPMinder operates seamlessly on
your agency's website using your branding.

17. Here’s how COMPMinder works
Now your client will go to your website to
submit their Work Comp claims.

18. Initial claim submission
1) The employer goes to your website and enters
info into COMPMinder for the initial claim; then
instantly the claim is submitted as a PDF to:
a) The carrier
b) The employer
c) The agent
d) Any other important parties

19. The 4 Hour Follow-up
2) 4 Hour Employee Email -- This email (and
follow-up email) has a hotlink that directs the
employer to update the claim, and to follow-up on
what is happening with the employee:
a) Has the employee returned to work?
b) How is employee doing?
c) Who did the follow-up?
d) Did they see a doctor?

20. The 24 Hour Follow-up
3) 24 Hour Email - Claim Update Request: Again,
a hotlink directs the employer to update the claim.
The “Virtual CSR” asks questions like:
a) Has the employee RTW?
b) Can they RTW for light duty?
c) If they can’t RTW, why not?
d) Who contacted the doctor?
d) Any reason to contact the agent?

21. 72 Hours Later…
4) 72 Hour Email - Decision Time Update Request
a) Has the employee RTW? If not, why not?
b) Are we keeping them on the payroll?
c) Who contacted the doctor?
d) When is the estimated date of RTW?
e) Any reason to contact the agent?

22. One Week After Incident…
5) Weekly Email - To Prevent Out-of-Sight, Out-of-Mind
a) How is the employee doing?
b) Are they going to the doctor?
c) Are they getting better?
d) Is there abuse of the system?
e) Any reason to contact the agent?

23. Ongoing follow-up
6) Weekly Emails continue until the employer or the
agency tells us:
a) The employee is back to work with no restriction.
b) The employer requests follow-up to stop.

24. Your branding
and logo
All emails are branded to
look like it is from your
agency and agents, with
your logo and agent
name and contact
information.

25. Benefits for Your Clients
• Simple and easy WC filing at your website
• Empowerment in the WC Process
• They can reduce claim cost by up to 50%
• They control their Experience Mod
• An inexpensive internal program
• Accountability throughout the process
• Some carriers are giving a 5% discount to
clients utilizing COMPMinder

26. Benefits for Your Carrier
• Employers more involved in the claims
process, reduce claim cost by up to 50%
• Agent & employer are kept up-to-date
• No additional cost or expense to carrier
• Employers with a stable or an improving
emod tend to stay with the existing carrier
• Claims adjuster is more productive; like
having a “virtual CSR” at the employer site.

27. Benefits to Your Agency
• Sets your agency apart from your
competition
•  lower premiums =  customer retention
• Effective use of cutting-edge technology
• Unique value for your clients
• High ROI - a “virtual CSR” is less expensive
• Helps drive traffic to your website

29. Presented By:
Ken Nottingham,
COMPMinder Consultant
COMPMinder, LLC
Draper, UT
Telephone: 801.604.2717
E-Mail: ken@compminder.com
Web Site: www.compminder.com