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BEYOND BRANDING
Company Culture & Crafting Your Internal Narrative
BRAND:
the sum of all experiences people have with your organization.
                                                 belmontinc.com | tel: 703.519.4550   3
ORGA NIZATION           PUBLIC FACE



 What You Know          What You Say




                                       REPUTATION = BRAND
Culture / Unconscious   What You Do
1. VISION
                                                  DI
                                                       RE




            NT
                                                            CT




            ME
                                                                 IO




        ILL
                                                                      N



       LF
       FU

  5. BRAND IMAGE                          2. CULTURE | CAPACITY



                            BRAND
                           PROCESS




                                                                                CON
ST
TR U




                                                                              XT    TE
       4. BRAND DELIVERY                3. BRAND PROMISE



                              FOCUS

                                                            belmontinc.com | tel: 703.519.4550   5
VISION:
how the world will be different because of your work
                                                 belmontinc.com | tel: 703.519.4550   6
VISION

         UNIVERSAL HUMAN IDEAL




                                 belmontinc.com | tel: 703.519.4550   7
CULTURE:
The behaviors and beliefs characteristic of a particular group.
A FRAMEWORK FOR ASSESSING CULTURE


EVERYPERSON                                           INNOCENT

     JESTER      PEOPLE       LEARNING                SAGE

      LOVER                                           EXPLORER



   CREATOR                                            MAGICIAN

  CAREGIVER     STABILIZING   RESULTS                 REVOLUTIONARY

      RULER                                           HERO




                                         belmontinc.com | tel: 703.519.4550   9
BRAND PROMISE

»	 Provides focus
»	 Your meaningful
  commitment to the
  outside world

»	 The filter for decision-
  making in all departments




                              belmontinc.com | tel: 703.519.4550   10
BRAND DELIVERY

»	 Build congruence between
  what you say and what you do   COMMUNICATIONS              PRODUCTS | SERVICES

» Consistent delivery of
  the promise through all
  departments builds trust

                                                   BRAND
                                                  DELIVERY
                                  OPERATIONS                  EMPLOYEE BEHAVIORS




                                                                belmontinc.com | tel: 703.519.4550   11
BRAND IMAGE


              »	 Fulfills Mission, Vision, People


                      EMPLOYEES
                      CUSTOMERS
                      INVESTORS
                      BUZZ

                                      belmontinc.com | tel: 703.519.4550   12
FIVE THINGS YOU CAN DO NOW


1.  isten to yourself
   L
2. Articulate an inspired vision
3. Capture your culture
4. Make a promise
5.  et everyone involved
   G




                                   belmontinc.com | tel: 703.519.4550   13
BEYOND BRANDING
Company Culture  Crafting
Your Internal Narrative


Presented by:

Nancy Belmont
Belmont Inc.
www.belmontinc.com
nbelmont@belmontinc.com
nancybelmont.me
questions and answers

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Do Good Summit Presentation

  • 1. BEYOND BRANDING Company Culture & Crafting Your Internal Narrative
  • 2.
  • 3. BRAND: the sum of all experiences people have with your organization. belmontinc.com | tel: 703.519.4550 3
  • 4. ORGA NIZATION PUBLIC FACE What You Know What You Say REPUTATION = BRAND Culture / Unconscious What You Do
  • 5. 1. VISION DI RE NT CT ME IO ILL N LF FU 5. BRAND IMAGE 2. CULTURE | CAPACITY BRAND PROCESS CON ST TR U XT TE 4. BRAND DELIVERY 3. BRAND PROMISE FOCUS belmontinc.com | tel: 703.519.4550 5
  • 6. VISION: how the world will be different because of your work belmontinc.com | tel: 703.519.4550 6
  • 7. VISION UNIVERSAL HUMAN IDEAL belmontinc.com | tel: 703.519.4550 7
  • 8. CULTURE: The behaviors and beliefs characteristic of a particular group.
  • 9. A FRAMEWORK FOR ASSESSING CULTURE EVERYPERSON INNOCENT JESTER PEOPLE LEARNING SAGE LOVER EXPLORER CREATOR MAGICIAN CAREGIVER STABILIZING RESULTS REVOLUTIONARY RULER HERO belmontinc.com | tel: 703.519.4550 9
  • 10. BRAND PROMISE » Provides focus » Your meaningful commitment to the outside world » The filter for decision- making in all departments belmontinc.com | tel: 703.519.4550 10
  • 11. BRAND DELIVERY » Build congruence between what you say and what you do COMMUNICATIONS PRODUCTS | SERVICES » Consistent delivery of the promise through all departments builds trust BRAND DELIVERY OPERATIONS EMPLOYEE BEHAVIORS belmontinc.com | tel: 703.519.4550 11
  • 12. BRAND IMAGE » Fulfills Mission, Vision, People EMPLOYEES CUSTOMERS INVESTORS BUZZ belmontinc.com | tel: 703.519.4550 12
  • 13. FIVE THINGS YOU CAN DO NOW 1. isten to yourself L 2. Articulate an inspired vision 3. Capture your culture 4. Make a promise 5. et everyone involved G belmontinc.com | tel: 703.519.4550 13
  • 14. BEYOND BRANDING Company Culture Crafting Your Internal Narrative Presented by: Nancy Belmont Belmont Inc. www.belmontinc.com nbelmont@belmontinc.com nancybelmont.me