3. Site Usability It is very user friendly. Easy to navigate. They have FAQ’s, Contact address, Return policies, Delivery information, follow up e-mails on latest products Site map, also shows store locations close to the customer. Tabs all work, Information is clear and there is unity of the colors.
4. Site Usability/ Clarity of Instructions Customer can create an account and be informed. The customer can also follow up with the latest product through connecting via Facebook and Twitter. Customer can also have their own wish list.
7. Recommendations Links to different websites around the world because this website is only based in UK. Make it available in different languages. Tabs on the left hand side are repeated. This is a disadvantage for the user as it is confusing. They can have some other information instead of repeating the tabs.