In 2010, I hit the jackpot when I got an internship to work at the Winter Olympics in Vancouver. Since then, I’ve been lucky enough to work at two more Olympics in London and Sochi. These experiences forever transformed my life both personally and professionally.
Over the years, I’ve been asked, “what did you actually do during the Olympics?” People often don’t realize that the Olympics event is the Mount Everest of the events industry. The athletes get the fame and glory, but behind the scenes there is an army of professionals who make it all come together. Many have made it their career to work in the sporting events industry. I was a tiny participant in this complex ecosystem – specifically in sports marketing and hospitality.
For a local Learning Night event, I created a presentation which explained my job and shared some of my personal reflections.
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In this presentation, I will share a behind-the-scenes look at the Olympics and my
personal reflections
Olympics and the
sports marketing
industry
My job during the
Olympics
Memories and
reflections
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The Winter and Summer Olympics at a Glance
Nations Competing 82 204 88
Athletes Participating 2,566 10,820 2,873
Number of Sports 15 26 15
Number of Events 86 302 98
Total Budget (incl.
infrastructure)
$9.2B USD $14.5B USD $51B USD
Operating Budget $1.9B USD $2.2B USD $6.5B USD
Domestic Sponsors 57 ($700M) 42 ($1.1B) 8 ($1.3B)
Worldwide Sponsors 11 11 11
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The 11 Worldwide Partners each pay ~$100M to get exclusive marketing rights at
the Olympics
And they each spend 3-4x beyond the fee in order to “activate” their sponsorship
For more info on the Worldwide Partners (TOP Programme): https://www.olympic.org/sponsors
9. 88
Visa has been a Worldwide Partner since 1986, and has signed on to sponsor until
2020
10. 99
Not only does Visa have exclusive branding rights, but it is also the only accepted
credit card at Olympic venues
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Corporations use sports marketing as a strategy to enhance branding, grow their
business objectives, and reward their key relationships
Visa leveraged the Olympics sponsorship to grow it’s share price, and also created
a world class hospitality program to enhance its business relationships with
consumers and clients
Sponsorship Benefits
Brand equity: Increase consumer good will and esteem
towards the sponsor
Business objectives: Enhance core business objectives such
as revenue goals or brand awareness.
Showcasing: Showcase technology, products, or services at
the world’s biggest event
Defense: Exclusive rights keep the competitors out
Stakeholder rewards: Maintain key business relationships
and motivate employees via hospitality arrangements
(advance tickets, VIP access to venues, discounted hotel
rates)
.
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Visa’s Hospitality Program is the epitome of hospitality, every last detail is planned
and perfected
Clients Consumers
Guests
Retail Banking C-suite Executives,
sponsored athletes
Visa sweepstakes winners from all
over the world
Tickets VIP seats at most anticipated events VIP seats at events
Accommodations 5 star hotel 5 star hotel
Flight Arrivals & Departures
Personalized escort service by Visa
staff
Personalized escort service by Visa
staff
Transportation
Private coach bus to and from all
events
Unlimited public transportation card
Food
Fancy meals in private Visa lounge in
the hotel
Daily stipends on prepaid card
Amenities
Olympics swag
+ Special events like meeting athletes
Olympics swag
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To ensure the success of the program, Visa hires an events team to plan and
execute the program and bring world class hospitality service
Hospitality! Operations.
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Glorified tour guide in 2010, and shared Vancouver with the world
All smiles in front of the guests Behind the scenes
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Data machine in 2012, making full use of my “consulting” skills
What people thought I was doing What I was really doing
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Transportation lead in 2014, and built bonds with local Russian staff
Down at the Olympic Park for ice sportsUp in the mountains for snow sports
21. 2020
The Olympics made my dream come true. I met my ultimate sports idol, Michelle
Kwan!
Touched Michelle Kwan’s skates in 2010
Met her in person in 2014!
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The team of people you work with become your family
Link to video of when we jumped into the Black Sea to celebrate the end of Sochi 2014
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Relationships matter, and they paid priceless dividends I never would have
predicted
From working together at London 2012 To working together at LinkedIn!