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Qualcomm to Cut Email Recovery Time from 10 Minutes to less than 30 Seconds with Microsoft Exchange Server 2010 Case Study

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Qualcomm to Cut Email Recovery Time from 10 Minutes to less than 30 Seconds with Microsoft Exchange Server 2010 Case Study Qualcomm to Cut Email Recovery Time from 10 Minutes to less than 30 Seconds with Microsoft Exchange Server 2010 Case Study Document Transcript

  • Microsoft Exchange Server 2010 Customer Solution Case Study Qualcomm to Cut E-Mail Recovery Time from 10 Minutes to Less Than 30 Seconds Overview “In moving from Exchange Server 2007 to Country or Region: United States Industry: Exchange Server 2010, the big driver will Telecommunications─Wireless be the changes to service availability…. We telecommunications can design a system that will have a much Customer Profile Qualcomm is a leading higher level of uptime.” developer of technologies and Steven Presley, IT Engineer—Staff, Qualcomm products for the Qualcomm, a leading developer and innovator of telecommunications industry. advanced wireless technologies, products, and Based in San Diego, California, Qualcomm has offices services, wanted to reduce e-mail downtime. A worldwide and more than data center outage could interrupt service for 16,000 employees. thousands of users across the country. To Business Situation improve availability, Qualcomm is deploying Qualcomm wanted to ensure that e-mail and other Microsoft® Exchange Server 2010 and using its communications tools were new Database Availability Group feature and continuously available. But if a site or server failure occurred, continuous data replication to automate recovery users could spend up to 10 and improve site resilience. As a result, minutes without service. Qualcomm expects to recover from any type of Solution failure in less than 30 seconds, compared to the To improve availability, Qualcomm is implementing 10 minutes it has taken with traditional failover Microsoft® Exchange Server clusters. The company anticipates easier and 2010. Qualcomm is also integrating the solution with faster deployment, and more options for Microsoft Office designing and managing its infrastructure. Communications Server 2007 R2. Qualcomm employees will also benefit from a unified communications solution that includes Benefits • Increases availability better access to instant messaging and other • Eases deployment communications tools. • Improves administration • Enhances collaboration
  • Situation recovery site. The company also Established in 1985 in San Diego, has branch offices and regional California, Qualcomm is a pioneer data centers worldwide. in wireless communications. It Qualcomm had implemented introduced Code Division Multiple failover clusters and new Access technology in 1989, and replication technologies with its current intellectual property Exchange Server 2007, but the portfolio includes more than clusters in each data center were 11,000 United States patents for still managed independently. If a wireless technologies. Its mailbox server failed, it could products and services include take up to 10 minutes to fail over chipsets for mobile devices in to another node in the same addition to consumer electronics cluster. In the meantime, users and mobile content management suffered from disrupted service. services. Qualcomm has more than 16,000 employees and 146 “Areas that we’ve been locations globally. focusing on lately are business uptime and disaster recovery,” With a geographically distributed says Steven Presley, IT Engineer work force, the company looks —Staff at Qualcomm. “We started for innovative solutions to help seriously looking at ways to keep employees stay connected. In mailboxes online and data moving addition to e-mail, Qualcomm even if one of our main data employees use a variety of centers goes offline.” communications tools including instant messaging (IM) and an Solution internal blog. In May 2009, When Qualcomm learned that Qualcomm deployed a unified Microsoft Exchange Server 2010 communications solution based would be released, it became an on Microsoft® Office early adopter to take advantage Communications Server 2007 R2 of new features that it believed and Microsoft Exchange Server would improve availability and site 2007, and a pilot group of resilience. For example, employees are using it for Web Qualcomm could use the and audio conferencing. Database Availability Group feature in Exchange Server 2010 After giving employees access to to replicate e-mail data between multiple communications tools, data centers. A Database Qualcomm decided to improve Availability Group is a set of availability. The company has 74 mailbox servers that uses offices in the United States, continuous replication to supported by five main data automate recovery from failures centers including a disaster at the disk, server, or data center
  • “[Previously] we level. “Exchange Server 2010 copies on a server at each data offers site-to-site resiliency, center. If a site-level failure had to do all of our which is something we’ve been happens at the active data interested in for some time,” center, the mailbox databases migration at night says Presley. “One of the big will automatically fail over and outside of business drivers for this migration is to activate another location. move to a site-to-site failover hours…. But with design.” Deployment will also change. Before, Qualcomm would build a Exchange Server Next, the company tested failover cluster and then install 2010, we can move Exchange Server 2010 with Exchange Server at each data assistance from Microsoft center. With Exchange Server mailboxes while Services. “It was helpful to have 2010, the company will add new consultants available to us when mailbox servers and database users stay online we had a question, because copies to an existing Database and migrate much initially there wasn’t a whole lot Availability Group as it rolls the of documentation available,” solution out worldwide. faster.” says Presley. “So our best Qualcomm administrators also resource was a phone or an IM expect that migration to conversation with Microsoft Exchange Server 2010 will be Services consultants, who easier because they can move answered all of our questions for mailboxes between databases us.” without taking users offline. The company will begin wide-scale Qualcomm is currently collecting deployment in early 2010. feedback from a pilot group of 150 users, and it will use the In addition, Qualcomm is information to plan the next implementing a new feature phase of implementation. The called Role Based Access Control company is already anticipating (RBAC). By doing so, the major changes in data center company can create management with Exchange management roles for individuals Server 2010. By using Database or groups that are limited to Availability Groups, the company certain tasks such as increasing can implement a high-availability users’ mailbox storage quotas. solution that handles both on-site Presley says, “We can use Role and off-site data replication. Based Access Control to manage Instead of using storage groups in fine detail the tasks that people and a single copy cluster as it did can perform.” with earlier versions of Exchange Server, Qualcomm will The changes will affect more than continuously replicate e-mail data administrators—Qualcomm is also and maintain two database using Exchange Server 2010 to
  • move its unified communications Employees experience better strategy forward. Qualcomm uptime and new features that employees can already use enhance collaboration. presence information available with the Microsoft Office Increases Availability Communicator 2007 R2 client to With each Exchange Server see who is online and available. upgrade, Qualcomm has gained Exchange Server 2010 extends usability features such as better this capability by providing calendaring and meeting presence data within the management. Now the company Microsoft Outlook® Web App expects to improve service messaging and collaboration further by increasing availability. client so that Qualcomm “Before, there was a single copy employees know immediately if of the data on the cluster, so the they should call, IM, or send an e- only thing that was really high- mail. They also use new features availability was the hardware,” such as Conversation View to says Presley. “But with quickly identify the most recent Exchange Server 2010 and messages and the chain of Database Availability Groups, you responses, and MailTips to get get both hardware and alerted when Exchange Server application resilience.” 2010 detects a potential problem with an e-mail message before it Instead of using traditional is sent. For example, MailTips can failover clusters and restoring alert users if a file size is too from backups if there is a failure, large, or a recipient is Qualcomm will use Database unavailable. For even more Availability Groups for built-in extensibility, Qualcomm is taking redundancy. As a result, the advantage of enhanced company expects to recover Exchange Web Services—an from a failure—whether at the application programming mailbox, server, or site level—in interface introduced in Exchange less than 30 seconds. “In moving Server 2007—to give employees from Exchange Server 2007 to with Linux and other operating Exchange Server 2010, the big systems access to Exchange driver will be the changes to Server functionality such as service availability,” Presley calendar and contact sharing. says. “The new high-availability framework, combined with Role Benefits Based Access Control, was a By implementing Exchange driving factor for me to roll this Server 2010, Qualcomm is out, because we can design a improving availability while system that will have a much simplifying management. higher level of uptime.”
  • “Using MailTips in Exchange Server requires less Eases Deployment storage performance, which Exchange Server Because Qualcomm has global means that Qualcomm can use operations, the enterprisewide lower cost storage products 2010 to see if deployment of any product can while improving availability. someone is be complicated. However, the “Exchange Server 2010 opens up company looks forward to some options that we didn’t available before simplifying implementation with have before,” says Presley. the easy deployment process for “Even if we decide to continue you send the new solution’s Database using a storage area network, we message is Availability Group. “One of the don’t necessarily have to use a best things you can ask for in a Tier 1 configuration. We can use a straightforward large environment is that every lower tiered storage solution and server deployed is the same as still cut costs while increasing our timesavings.... It all the others,” says Presley. “So mailbox size.” makes the we look forward to less troubleshooting and faster Administrators also benefit from workflow much deployment with Exchange more flexibility, says Presley. Server 2010.” “We can delegate routine tasks to other groups with Role Based He points out that deployment will Access Control—a perfect also be easier because his team example is changing a user’s can migrate mailboxes during storage quota. Because we can business hours. “When we hand off those tasks more easily upgraded from Exchange Server with Exchange Server 2010, our 2003 to Exchange Server 2007, core messaging team can refine we had to do all of our migration its own projects and have more at night outside of business time to do other things.” hours,” he says. “That really affected migration speed. But Enhances Collaboration with Exchange Server 2010, we Qualcomm is already receiving can move mailboxes while users enthusiastic feedback from stay online and migrate much employees, many of whom rely faster.” on the company’s unified communications solution to Improves Administration collaborate. They have access to By implementing Exchange all of their communications in Server 2010, Qualcomm has their inbox from almost any more opportunities to transform device or Web browser, and they its IT infrastructure. For example, can use new features such as the company is currently Conversation View to stay evaluating different storage organized. Because messages possibilities. The new version of from a single conversation are
  • For More Information grouped together, users can Microsoft Exchange Server For more information about identify the most recent 2010 Microsoft products and communication quickly and Microsoft Exchange Server 2010 services, call the Microsoft delete, move, or otherwise can help you achieve better Sales Information Center at manage an entire conversation business outcomes while (800) 426-9400. In Canada, call chain. controlling the costs of the Microsoft Canada deployment, administration, and Information Centre at (877) Employees also use the MailTips compliance. Exchange Server 568-2495. Customers in the feature to work more 2010 delivers the widest range of United States and Canada who productively. MailTips are deployment options, integrated are deaf or hard-of-hearing can informative messages that are information leakage protection, reach Microsoft text telephone automatically displayed to users and advanced compliance (TTY/TDD) services at (800) when they’re composing an e- capabilities, which combine to 892-5234. Outside the 50 mail message. They address a form the best messaging and United States and Canada, variety of scenarios, such as collaboration solution available. please contact your local when a colleague is unavailable Microsoft subsidiary. To access or an attachment is too large to For more information about information using the World send. “Using MailTips in Microsoft Exchange Server 2010, Wide Web, go to: Exchange Server 2010 to see if go to: www.microsoft.com someone is available before you www.microsoft.com/exchange send the message is For more information about straightforward timesavings,” For more information about Qualcomm products and says Presley. “From the Microsoft unified services, call (858) 587-1121 or perspective of end users, it communications, go to: visit the Web site at: makes the workflow much more www.microsoft.com/uc www.qualcomm.com efficient.” Software and Services • Services • Microsoft Server Product − Microsoft Services Portfolio • Technologies − Microsoft Exchange Server − Microsoft Outlook Web App 2010 Enterprise • Microsoft Office − Microsoft Office Communications Server 2007 R2 − Microsoft Office This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published October 2009