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UX Lifecycle Slides

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M
mksharples

brief overview of UX Lifecycle developed by Howard Baines

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User Experience “User Experience encompasses all aspects of a user’s interaction with an organisation, its productsand services.”
The impact of User Experience Who? What? Acquisition Conversion Retention Growth Service cost Satisfaction Referral Customers Employees Members Subscribers Partners Suppliers Followers
UX Lifecycle Slides

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UX Lifecycle Slides

  • 1.
  • 2. User Experience “User Experience encompasses all aspects of a user’s interaction with an organisation, its productsand services.”
  • 3. The impact of User Experience Who? What? Acquisition Conversion Retention Growth Service cost Satisfaction Referral Customers Employees Members Subscribers Partners Suppliers Followers