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Global Telecom CRM Market 2012-2016:Industry Analysis Report
1. Global Telecom CRM Market 2012-2016
TechNavio's analysts forecast the Global Telecom Customer Relationship Management (CRM) market to
grow at a CAGR of 5.58 percent over the period 2012-2016. One of the key factors contributing to this market
growth is the increasing demand from small and medium-sized enterprises in the Telecom sector. The Global
Telecom CRM market has also been witnessing an increasing demand for customized telecom CRM solutions.
However, the presence of complex tools and workflows in CRM software could pose a challenge to the
growth of this market.
TechNavio's report, the Global Telecom CRM Market 2012-2016, has been prepared based on an in-depth
market analysis with inputs from industry experts. The report covers the market in the Americas, and the
EMEA and APAC regions; it also covers the Global Telecom CRM market landscape and its growth prospects
in the coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this space include Amdocs Systems Inc., Avaya Inc., Infor Global Solutions,
Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP AG.
The other vendors mentioned in this report are Convergys Corp. and Huawei Investment and Holding Co.
Key questions answered in this report:
What will the market size be in 2016 and what will be the growth rate? What are key market trends? What is
driving this market? What are the challenges to market growth? Who are the key vendors in this market space?
What are the market opportunities and threats faced by key vendors? What are the strengths and weaknesses of
each of these key vendors?
table Of Content
1. Executive Summary
2. List Of Abbreviations
3. Introduction
4. Market Research Methodology
4.1 Market Research Process
4.2 Research Design
4.3 Research Methodology
5. Scope Of The Report
Global Telecom CRM Market 2012-2016
2. 5.1 Market Overview
5.2 Product Offerings
6. Market Landscape
6.1 Crm Software Modules
6.2 Crm Solutions For The Telecom Sector
6.3 Telecom As A Segment Of Global Crm Software Market
6.4 Market Size And Forecast
6.5 Market By Deployment Model 2012
6.6 Five Forces Analysis
7. Market Segmentation By Category
8. Geographical Segmentation
8.1 Telecom Crm Market In The Americas 2012-2016
market Size And Forecast
8.2 Telecom Crm Market In The Emea Region 2012-2016
market Size And Forecast
8.3 Telecom Crm Market In The Apac Region 2012-2016
market Size And Forecast
9. Key Leading Countries
9.1 Usa
9.2 Germany
9.3 Japan
10. Vendor Landscape
10.1 Competitive Scenario
10.2 Market Share Analysis 2012
10.3 Other Prominent Vendors
11. Buying Criteria
12. Market Growth Drivers
Global Telecom CRM Market 2012-2016
3. 13. Drivers And Their Impact
14. Market Challenges
15. Impact Of Drivers And Challenges
16. Market Trends
17. Key Vendor Analysis
17.1 Oracle Corp.
business Overview
key Information
business Segmentation
swot Analysis
17.2 Amdocs Systems Inc.
business Overview
key Information
business Segmentation
swot Analysis
17.3 Sap Ag
business Overview
key Information
business Segmentation
swot Analysis
17.4 Microsoft Corp.
business Overview
key Information
business Segmentation
swot Analysis
17.5 Salesforce.com Inc.
business Overview
key Information
business Segmentation
swot Analysis
18. Other Reports In This Series
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Global Telecom CRM Market 2012-2016
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Global Telecom CRM Market 2012-2016