Personal Information
Organization / Workplace
Edinburgh, United Kingdom United Kingdom
Occupation
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Industry
Apparel / Fashion
Website
www.experiencezen.com
About
[all views expressed here & in any social media are my own & not those of the companies I work for & with]
I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences.
Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences.
I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Tags
cx
loyalty
design thinking
sd
customer-led business
ux
customer experience
roi
service design
See more
Presentations
(2)Likes
(14)Embedding Design Thinking at Sony to accomplish Business Strategy
Andrea Picchi
•
6 years ago
Meet Generation Z: Forget Everything You Learned About Millennials
sparks & honey
•
9 years ago
The Future of User Interfaces
Jason Mesut
•
9 years ago
Design Patterns in Social Media: The Hero's Journey will be Twitter-ed
Ed Schipul
•
15 years ago
Roger’s Personal Note to XL Leaders on the XL Transformation
XLNation
•
15 years ago
Phil McKinney - On Killer Innovation
Phil McKinney
•
17 years ago
Understand Innovation in 5 Minutes
Gordon Graham
•
17 years ago
Unlocking Cool - By Jeremy Gutsche, TrendHunter.com
Jeremy Gutsche / Trend Hunter
•
17 years ago
Design for the World
Gustavo Machado
•
17 years ago
Nokia brand & design priorities
whatidiscover
•
17 years ago
Shift Happens
Jeff Brenman
•
17 years ago
Accelerator Workshop "After"
Yvonne Shek
•
17 years ago
Usability Coach Y Shek
Yvonne Shek
•
16 years ago
Personal Information
Organization / Workplace
Edinburgh, United Kingdom United Kingdom
Occupation
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Industry
Apparel / Fashion
Website
www.experiencezen.com
About
[all views expressed here & in any social media are my own & not those of the companies I work for & with]
I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences.
Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences.
I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Tags
cx
loyalty
design thinking
sd
customer-led business
ux
customer experience
roi
service design
See more