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Martin Dowson
2 SlideShares 73 Followers 58 Followings
Personal Information
Organization / Workplace
Edinburgh, United Kingdom United Kingdom
Occupation
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Industry
Apparel / Fashion
Website
www.experiencezen.com
About
[all views expressed here & in any social media are my own & not those of the companies I work for & with] I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences. Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences. I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Contact Details
Tags
cx loyalty design thinking sd customer-led business ux customer experience roi service design
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Presentations

(2)

Customer experience maturity in banking martin dowson

12 years ago • 1438 Views

Increasing Loyalty Through Customer Experience

10 years ago • 1230 Views

Likes

(14)
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Embedding Design Thinking at Sony to accomplish Business Strategy

Andrea Picchi • 6 years ago

UX STRAT USA: Dr Jeffrey Onken, "Experience Mapping UX Change Management In Large Organizations"

UX STRAT • 7 years ago

Meet Generation Z: Forget Everything You Learned About Millennials

sparks & honey • 9 years ago

The Future of User Interfaces

Jason Mesut • 9 years ago

Design Patterns in Social Media: The Hero's Journey will be Twitter-ed

Ed Schipul • 15 years ago

Roger’s Personal Note to XL Leaders on the XL Transformation

XLNation • 15 years ago

Phil McKinney - On Killer Innovation

Phil McKinney • 17 years ago

Understand Innovation in 5 Minutes

Gordon Graham • 17 years ago

Unlocking Cool - By Jeremy Gutsche, TrendHunter.com

Jeremy Gutsche / Trend Hunter • 17 years ago

Design for the World

Gustavo Machado • 17 years ago

Nokia brand & design priorities

whatidiscover • 17 years ago

Shift Happens

Jeff Brenman • 17 years ago

Accelerator Workshop "After"

Yvonne Shek • 17 years ago

Usability Coach Y Shek

Yvonne Shek • 16 years ago
Personal Information
Organization / Workplace
Edinburgh, United Kingdom United Kingdom
Occupation
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Industry
Apparel / Fashion
Website
www.experiencezen.com
About
[all views expressed here & in any social media are my own & not those of the companies I work for & with] I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences. Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences. I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Tags
cx loyalty design thinking sd customer-led business ux customer experience roi service design
See more