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See the Research in Action:
Dr. McGlaughlin personally reviews your pages with
optimization suggestions




      #webclinic
Join the conversation on Twitter




               #webclinic

  #webclinic
Today’s team




               Dr. Flint McGlaughlin   Jon Powell
               Managing Director       Senior Manager
                                       Research and Strategy




  #webclinic
PART 1:
 A Case Study from the MECLABS Library




                                         4


#webclinic
Experiment: Background

               Experiment ID: TP1423 – SMO Client Microsite Test
               Record Location: MarketingExperiments Research Library
               Research Partner: Sermo, Inc.

Research Notes:
    Background: Sermo is a physicians-only social network that allows
    pharmaceutical companies to conduct survey research and promote products
    to their audience.

    Goal: To increase the amount of leads

    Primary Research Question: Which microsite will generate more total leads?

    Approach: A/B multifactor split test


  #webclinic
Experiment: Control
                                    Control


Problems with the Control:

•   Higher quality visitors are
    not converting because no
    true value exchange exists
    for those interested in the
    real products

•   Call to action is passive and
    assuming, There are too
    many other options that are
    much more appealing or
    convenient.




     #webclinic
Experiment: Treatment
                        Treatment - Top




  #webclinic
Experiment: Treatment

                        Treatment - Bottom




                                             8


  #webclinic
Experiment: Side-by-side
                           Treatment

               Control




  #webclinic
Get a MECLABS Controlled Testing Environment


                 2
                                Controlled Testing Environment (CTE)



                                           Test Cycle #1
                Your Creative

                                 Control      TRT 1   TRT 2   TRT 3
      Your
    Marketing
     Team
                                                                                         Fully Optimized
Embed a Science Lab in the                 Test Cycle #2                                 Page Goes Live
heart of your organization.
                                            Control   TRT




Apply for a Research
Partnership to Learn
More…
                                                                        2MECLABS
                                                                       Certified Final


                                                                                                           10


  #webclinic
Experiment: Results

               155% Increase in lead rate
               The new microsite’s lead rate increased by 154.7%


                                                         Relative      Statistical Level
       Design                           Lead Rate                       of Confidence
                                                        Difference

      Control                            3.5%                -                 -

      Treatment                          9.0%            154.7%                    95%


     What you need to understand: Bytosimplifying the process either
      process, visitors were more likely complete
                                                   the messaging and

         based on the ease of finding a next step, the clarity of the value, or a
         combination of these two elements.
                                                                                           11


  #webclinic
What we discovered


F      Key Principles

     1. Optimizing a web decision is not simply a matter of seeing problems
        and fixing a page.

     2. To properly optimize a page you need new eyes to see with – the eyes
        of your customers.




                                                                               12


  #webclinic
Today’s Objective




        Today, we are going to apply 15 years of
        research and attempt to give you new eyes
        to see your own pages with.

                                                    13


  #webclinic
PART 2:
 Live Optimization




                     14


#webclinic
Live Optimization                   Virtual Job Fair Hosting

  Primary Objective: To get
  visitors to contact us for more
  information

  Primary Traffic:
  Adwords: virtual job
  fairs, virtual career fairs,
  online job fair

  Value Proposition: Reliable,
  easy-to-use service for hosting
  job fairs

  Page URL: http://bit.ly/Oxd33M




 #webclinic
Live Optimization

  Primary Objective: To provide     Northeast Florida Community Hospice
  information to individuals and
  families who are in need of
  hospice care and to choose us
  to provide that care

  Primary Traffic: SEO and
  Organic

  Value Proposition: We have
  not clearly established a value
  proposition

  Page URL: http://bit.ly/Uk68QW




 #webclinic
Live Optimization
                                   ReadyTalk
  Primary Objective: To get 30-
  day Free Trial signups


  Primary Traffic: SEO,
  Direct & Retargeting
  display


  Value Proposition: 30 Day free
  trial of our $49 Audio & Web
  conferencing subscription


  Page URL: http://bit.ly/v4VAqF




 #webclinic
Live Optimization                    Maximum Results Group

  Primary Objective: Get people
  engaged so they will think of us
  when they need to purchase a
  home.

  Primary Traffic: Social
  media referral and Email
  campaigns

  Value Proposition: Tips, tricks
  and small contests to get
  email addresses from people.


  Page URL: http://bit.ly/PASSCF




 #webclinic
Live Optimization                  Beads and Pieces

  Primary Objective: To get
  people to go further into our
  website and increase
  conversions

  Primary Traffic: Organic
  Search, wooden beads,
  wholesale Beads, Beads

  Value Proposition: You will be
  able to find something you
  want to buy in this site

  Page URL: http://bit.ly/QH260




 #webclinic
Live Optimization
                                   ERA Environmental
  Primary Objective: To Get
  people to click through to the
  software overview page

  Primary Traffic: SEO &
  Direct

  Value Proposition: We're the
  best choice because we
  provide environmental
  management software, and
  include support from
  environmental experts.

  Page URL: http://bit.ly/OCOw2X




 #webclinic
Live Optimization
                                     Social Media Online
  Primary Objective: To get
  people to purchase the
  Facebook 101 class.

  Primary Traffic: SEO
  social media online
  classes, online facebook
  classes, facebook
  training

  Value Proposition: Students
  can get trained & certified in 4
  weeks

  Page URL: http://bit.ly/QU3O1F




 #webclinic
Live Optimization                  Bakken Residential Suites

  Primary Objective: Convince
  corporate personnel that we
  are premier housing source
  and to contact us.

  Primary Traffic: Adwords
  and SEO


  Value Proposition: Stay a
  night...Stay a Year. Your home
  away from home in the middle
  of the Bakken, ND oil boom.

  Page URL: http://bit.ly/Ro7xqs




 #webclinic
MarketingExperiments Optimization Newsletter
      Free subscription to more than $20 million in marketing research
       Join 98,000 of the top marketers from around the world as we work together to discover what really works.




                          MarketingExperiments.com/subscribe


#webclinic

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See the Research in Action

  • 1. See the Research in Action: Dr. McGlaughlin personally reviews your pages with optimization suggestions #webclinic
  • 2. Join the conversation on Twitter #webclinic #webclinic
  • 3. Today’s team Dr. Flint McGlaughlin Jon Powell Managing Director Senior Manager Research and Strategy #webclinic
  • 4. PART 1: A Case Study from the MECLABS Library 4 #webclinic
  • 5. Experiment: Background Experiment ID: TP1423 – SMO Client Microsite Test Record Location: MarketingExperiments Research Library Research Partner: Sermo, Inc. Research Notes: Background: Sermo is a physicians-only social network that allows pharmaceutical companies to conduct survey research and promote products to their audience. Goal: To increase the amount of leads Primary Research Question: Which microsite will generate more total leads? Approach: A/B multifactor split test #webclinic
  • 6. Experiment: Control Control Problems with the Control: • Higher quality visitors are not converting because no true value exchange exists for those interested in the real products • Call to action is passive and assuming, There are too many other options that are much more appealing or convenient. #webclinic
  • 7. Experiment: Treatment Treatment - Top #webclinic
  • 8. Experiment: Treatment Treatment - Bottom 8 #webclinic
  • 9. Experiment: Side-by-side Treatment Control #webclinic
  • 10. Get a MECLABS Controlled Testing Environment 2 Controlled Testing Environment (CTE) Test Cycle #1 Your Creative Control TRT 1 TRT 2 TRT 3 Your Marketing Team Fully Optimized Embed a Science Lab in the Test Cycle #2 Page Goes Live heart of your organization. Control TRT Apply for a Research Partnership to Learn More… 2MECLABS Certified Final 10 #webclinic
  • 11. Experiment: Results 155% Increase in lead rate The new microsite’s lead rate increased by 154.7% Relative Statistical Level Design Lead Rate of Confidence Difference Control 3.5% - - Treatment 9.0% 154.7% 95%  What you need to understand: Bytosimplifying the process either process, visitors were more likely complete the messaging and based on the ease of finding a next step, the clarity of the value, or a combination of these two elements. 11 #webclinic
  • 12. What we discovered F Key Principles 1. Optimizing a web decision is not simply a matter of seeing problems and fixing a page. 2. To properly optimize a page you need new eyes to see with – the eyes of your customers. 12 #webclinic
  • 13. Today’s Objective Today, we are going to apply 15 years of research and attempt to give you new eyes to see your own pages with. 13 #webclinic
  • 14. PART 2: Live Optimization 14 #webclinic
  • 15. Live Optimization Virtual Job Fair Hosting Primary Objective: To get visitors to contact us for more information Primary Traffic: Adwords: virtual job fairs, virtual career fairs, online job fair Value Proposition: Reliable, easy-to-use service for hosting job fairs Page URL: http://bit.ly/Oxd33M #webclinic
  • 16. Live Optimization Primary Objective: To provide Northeast Florida Community Hospice information to individuals and families who are in need of hospice care and to choose us to provide that care Primary Traffic: SEO and Organic Value Proposition: We have not clearly established a value proposition Page URL: http://bit.ly/Uk68QW #webclinic
  • 17. Live Optimization ReadyTalk Primary Objective: To get 30- day Free Trial signups Primary Traffic: SEO, Direct & Retargeting display Value Proposition: 30 Day free trial of our $49 Audio & Web conferencing subscription Page URL: http://bit.ly/v4VAqF #webclinic
  • 18. Live Optimization Maximum Results Group Primary Objective: Get people engaged so they will think of us when they need to purchase a home. Primary Traffic: Social media referral and Email campaigns Value Proposition: Tips, tricks and small contests to get email addresses from people. Page URL: http://bit.ly/PASSCF #webclinic
  • 19. Live Optimization Beads and Pieces Primary Objective: To get people to go further into our website and increase conversions Primary Traffic: Organic Search, wooden beads, wholesale Beads, Beads Value Proposition: You will be able to find something you want to buy in this site Page URL: http://bit.ly/QH260 #webclinic
  • 20. Live Optimization ERA Environmental Primary Objective: To Get people to click through to the software overview page Primary Traffic: SEO & Direct Value Proposition: We're the best choice because we provide environmental management software, and include support from environmental experts. Page URL: http://bit.ly/OCOw2X #webclinic
  • 21. Live Optimization Social Media Online Primary Objective: To get people to purchase the Facebook 101 class. Primary Traffic: SEO social media online classes, online facebook classes, facebook training Value Proposition: Students can get trained & certified in 4 weeks Page URL: http://bit.ly/QU3O1F #webclinic
  • 22. Live Optimization Bakken Residential Suites Primary Objective: Convince corporate personnel that we are premier housing source and to contact us. Primary Traffic: Adwords and SEO Value Proposition: Stay a night...Stay a Year. Your home away from home in the middle of the Bakken, ND oil boom. Page URL: http://bit.ly/Ro7xqs #webclinic
  • 23. MarketingExperiments Optimization Newsletter Free subscription to more than $20 million in marketing research Join 98,000 of the top marketers from around the world as we work together to discover what really works. MarketingExperiments.com/subscribe #webclinic

Editor's Notes

  1. Submitted by: Curtis Additional Comments:We offer a custom price service and the next step we would like to see is for the prospect to call or email us for more information.
  2. Submitted by: Lora Additional Comments:In the past month, we had 5,374 unique visitors (64.21% bounce); 3,333 Google referred (31.20% bounce)
  3. Submitted by: Brandon Additional Comments: N/A
  4. Submitted by: MeganAdditional Comments:The value proposition of coupons and neat content doesn't seem to convert people to sign up for newsletters. I'm stuck.
  5. Submitted by: Peter Additional Comments:We have a 40% bounce rate on this page
  6. Submitted by: Ross Additional Comments: N/A
  7. Submitted by: Maria Additional Comments:My developer is a big fan of the Armand Morin style of marketing, but I think it's too aggressive. The option slider that pops up at the bottom does a great job of displaying options, but getting people buying is something altogether different.
  8. Submitted by: PaulAdditional Comments: This home page is the winner of a split test. Prior page had lots of amenities in a bullet point list. This longer copy in narrative form beat the control by 25% consistently.
  9. The greatest benefit is that they can improve the conversion rates on their paths and pages.Change the case study template. Prior to name of the company: previous student, attendee. Integrate it as a talking point.