This document discusses the importance of putting guests first in order to create effective story environments and ensure guest comfort. It notes that one must always assume the guest's perspective and take their interests to heart, as Walt Disney did. The document also lists several payoffs for makers that result from liking guests, such as loyalty, reciprocity, and suspension of disbelief. It states the reasons for being there are usability, education, entertainment, and enriching lives through imagination, rather than technical details. It closes by thanking readers for being guests.

1. Liking the Guests
Rob Faludi
http://faludi.com

2. Liking The Guests

9. “Liking the guests is key to everything we do.”

10. “To build effective story environments and assure
guest comfort we realized that we always need to
assume the guest’s position and point of view, and
just as Walt did, to take the guest’s interests to
heart and defend them when others didn’t think it
mattered”

18. Engagement

22. Imagination entanglement

24. Mud Tub

25. Room for everyone

26. Payoffs for the Makers
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loyalty
reciprocity
uptake
suspension of disbelief
forgiveness
for us: doing something worthwhile

27. We did not travel here for:
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schematics
code
licenses
theories
hearing ourselves talk
...these are not why we came here

28. We are here for:
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usability
education
entertainment
user centered design
accessibility
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DIY
open-source
kits and instructions
sharing
hacking
• enrich people’s lives with experiences that stimulate
their imagination

29. “Liking the guests is key to everything we do.”

30. thanks for being my guests
Rob Faludi
http://faludi.com