Employee 2.0<br />
BPO life. <br />The employees from ICE industry are young and vibrant. <br />They are primarily 18 – 35 years young. They ...
Don’t prefer reading newspapers or magazines. Like it over the Internet!<br />
Don’t really use landline phones. Most of them have more than one mobile connection. <br />
They watch Television on their terms. Prefer You Tube over television. <br />
They use Television for playing video games!<br />
They mostly prefer on-demand content. <br />
They believe that Internet is the new hangout place. Facebookand Twitter are happening!<br />
All kind of content is going mobile. It offers them more options to be heard and self expressed. <br />
They believe email is too personal and is a communication platform for the parents. <br />
Behavior 2.0 lab<br />Behavior 2.0 lab discusses the critical behavior elements of the new age employee. <br />It also dis...
Employees are first contact point of the organization. <br />
Employees are co-shaping your reputation every day.<br />
Employee knows exactly where conversations are happening.<br />
Employee knows who to influence, and why.<br />
Employee  is driving a share of conversationfor your brand<br />
It is important to know which types of social media are preferred by your employees. <br />
Identify issues before they become critical. Remember social media is a viral world. <br />
Engage your employees with management. Employees like talking. <br />
Accept that new media is all about engagement. <br />
Employee 2.0 lab<br />Employee 2.0 lab discusses the critical elements to promote employee engagement using social media. ...
Idea Communities improve the next product or service together. Idea community ask employees for ideas; accelerate R&D deci...
Crowdsourcing is the new success mantra. It is wisdom of crowds for specific ideas. <br />
Help peers solve problems - I had the same problem, here is what I did.<br />
Community Forums  are places where you share what you know.<br />
Ratings & Reviews  improve the productivity of the idea and operations within the company<br />
Industry Communities are the places where you can participate and engage with industry thought leaders. <br />
Competitive Sites bring competitive knowledge direct to your desktop.<br />
Mobile Phone build new way to share news and views. <br />
Monitoring Employee 2.0 lab <br />Employee 2.0 is difficult to manage. They are educated, informed, active, and most impor...
Who is driving the share of conversation for your brand?<br />
What are the top issues that matter to your employees?<br />
Where your employee lives online?  <br />What are the engagement tools your employee is engaged with?<br />
How can you add value to your employees and to the company?<br />
When should you engage the employee to the community?<br />
Why are employees passionate on certain issues? <br />
Presented by :<br />Braj Chaturvedi <br />Madhumita Mishra Chaturvedi <br />
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Employee 2.0

  1. 1. Employee 2.0<br />
  2. 2. BPO life. <br />The employees from ICE industry are young and vibrant. <br />They are primarily 18 – 35 years young. They represent young India. <br />
  3. 3. Don’t prefer reading newspapers or magazines. Like it over the Internet!<br />
  4. 4. Don’t really use landline phones. Most of them have more than one mobile connection. <br />
  5. 5. They watch Television on their terms. Prefer You Tube over television. <br />
  6. 6. They use Television for playing video games!<br />
  7. 7. They mostly prefer on-demand content. <br />
  8. 8. They believe that Internet is the new hangout place. Facebookand Twitter are happening!<br />
  9. 9. All kind of content is going mobile. It offers them more options to be heard and self expressed. <br />
  10. 10. They believe email is too personal and is a communication platform for the parents. <br />
  11. 11. Behavior 2.0 lab<br />Behavior 2.0 lab discusses the critical behavior elements of the new age employee. <br />It also discusses the factors influencing employee engagement. <br />
  12. 12. Employees are first contact point of the organization. <br />
  13. 13. Employees are co-shaping your reputation every day.<br />
  14. 14. Employee knows exactly where conversations are happening.<br />
  15. 15. Employee knows who to influence, and why.<br />
  16. 16. Employee is driving a share of conversationfor your brand<br />
  17. 17. It is important to know which types of social media are preferred by your employees. <br />
  18. 18. Identify issues before they become critical. Remember social media is a viral world. <br />
  19. 19. Engage your employees with management. Employees like talking. <br />
  20. 20. Accept that new media is all about engagement. <br />
  21. 21. Employee 2.0 lab<br />Employee 2.0 lab discusses the critical elements to promote employee engagement using social media. <br />
  22. 22. Idea Communities improve the next product or service together. Idea community ask employees for ideas; accelerate R&D decision-making<br />
  23. 23. Crowdsourcing is the new success mantra. It is wisdom of crowds for specific ideas. <br />
  24. 24. Help peers solve problems - I had the same problem, here is what I did.<br />
  25. 25. Community Forums are places where you share what you know.<br />
  26. 26. Ratings & Reviews improve the productivity of the idea and operations within the company<br />
  27. 27. Industry Communities are the places where you can participate and engage with industry thought leaders. <br />
  28. 28. Competitive Sites bring competitive knowledge direct to your desktop.<br />
  29. 29. Mobile Phone build new way to share news and views. <br />
  30. 30. Monitoring Employee 2.0 lab <br />Employee 2.0 is difficult to manage. They are educated, informed, active, and most importantly engaged. Monitoring employee 2.0 lab discusses the critical elements to monitor the employee 2.0<br />
  31. 31. Who is driving the share of conversation for your brand?<br />
  32. 32. What are the top issues that matter to your employees?<br />
  33. 33. Where your employee lives online? <br />What are the engagement tools your employee is engaged with?<br />
  34. 34. How can you add value to your employees and to the company?<br />
  35. 35. When should you engage the employee to the community?<br />
  36. 36. Why are employees passionate on certain issues? <br />
  37. 37. Presented by :<br />Braj Chaturvedi <br />Madhumita Mishra Chaturvedi <br />
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