Lymba

automated customer service crm customer service customer support contact center first contact resolution crm automation tools saas call center crm optimization customer satisfaction technology voice of the customer 2015 efficiency tech support software risk employee health non-communicable disease nomercd always available smartphone sms 24/7 tablet mobile device millennial millennials generation y customer power lymba agent poweragent knowledge base customer frustration fcr self serve instant gratification self-service self-serve self service voc support tier 0