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The Journey to ITIL
Expert (and Trainer)
Jeff Jensen
About Taos
Agenda
• Why ITIL
• Why ITIL Expert?
• How do you get to ITIL Expert?
• My Journey
• Next Step – Trainer
• Trainer Why and How
• Overall Lessons Learned
• Next steps of the Journey
Start with Why
Why ITIL?
Source: Axelos White Paper – The Key Benefits of ITIL
Why ITIL?
Why ITIL Expert?
Why ITIL Expert?
• As of 2013 (most recent Cabinet Office data):
– 245,000 ITIL Foundation certificates issued
– 50,900 Intermediate certificates issued
– 4,500 MALC (ITIL Expert) certificates issued
– ~ 1.4M total ITIL Foundation certified
– ~ 25k total ITIL Expert certified
• Why?
– Time
– Cost
– Commitment/Opportunity Cost
– Market Value for Expert Cert?
Why ITIL Expert?
How do you get to ITIL Expert?
What did I do?
What next? Trainer
Why? What do you gain by becoming a trainer?
How do you become a trainer?
What did I do and what have I learned?
• Went through ITSM Academy T3 program
• Have taught 10 ITIL Foundation and six
Intermediate classes
• Have four co-workers with enough credits to
take MALC, three more one class away
• Teaching isn’t as easy as it looks
• As beneficial if not more so for teacher than
the learners
Overall lessons learned
• Take notes as you go
– Running log
– Key learnings
• Share what you are learning immediately
– With as many people as possible
– As fast as possible
– Incorporate into VMGO ASAP (Balanced Scorecard)
• Must have senior level sponsorship
– Cultural and structural change
– Find ways to add immediate value
– Translation from IT objectives to business objectives
What’s next? And, of course, why?
Final Thought

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The Journey to ITIL Expert (and Trainer) – Reflections, Tips and Encouragement, an ITSM Academy Webinar

  • 1. The Journey to ITIL Expert (and Trainer) Jeff Jensen
  • 3. Agenda • Why ITIL • Why ITIL Expert? • How do you get to ITIL Expert? • My Journey • Next Step – Trainer • Trainer Why and How • Overall Lessons Learned • Next steps of the Journey
  • 5. Why ITIL? Source: Axelos White Paper – The Key Benefits of ITIL
  • 8. Why ITIL Expert? • As of 2013 (most recent Cabinet Office data): – 245,000 ITIL Foundation certificates issued – 50,900 Intermediate certificates issued – 4,500 MALC (ITIL Expert) certificates issued – ~ 1.4M total ITIL Foundation certified – ~ 25k total ITIL Expert certified • Why? – Time – Cost – Commitment/Opportunity Cost – Market Value for Expert Cert?
  • 10. How do you get to ITIL Expert?
  • 11. What did I do?
  • 13. Why? What do you gain by becoming a trainer?
  • 14. How do you become a trainer?
  • 15. What did I do and what have I learned? • Went through ITSM Academy T3 program • Have taught 10 ITIL Foundation and six Intermediate classes • Have four co-workers with enough credits to take MALC, three more one class away • Teaching isn’t as easy as it looks • As beneficial if not more so for teacher than the learners
  • 16. Overall lessons learned • Take notes as you go – Running log – Key learnings • Share what you are learning immediately – With as many people as possible – As fast as possible – Incorporate into VMGO ASAP (Balanced Scorecard) • Must have senior level sponsorship – Cultural and structural change – Find ways to add immediate value – Translation from IT objectives to business objectives
  • 17. What’s next? And, of course, why?