1. ISCOM/305 Final Exam
ANSWERS ARE HERE
Quality and inexpensive:
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1. Which of the following factors account for the interest in organizational management?
Quality improvement
Current problems/opportunities
Inventory Costs
Customer Satisfaction
All of the above
2. The degree to which quality characteristics are designed into the product is commonly
referred as:
Product optimization
Quality of design
Both A & B
None of the above
Management optimization theory
3. ____________ is a method of identifying the causes of poor quality.
Configuration management
Process analysis

2. Project management
Process improvement
Pareto analysis
4. When employees are directly involved in the quality management process, it is most
commonly referred to as:
Translating required competitive dimensions into specific performance requirements for
operations
Participative problem solving
Converting order winners into specific performance requirements
All of the above
Both A and B only
Control Charts are graphs that visually show:
Process improvement
Management control
If a sample is within statistical control limits
All of the above
None of the above
Process Capability Ratio is defined as:
Performance quality
Performance duration
Existentialism
Conformance quality
The following activities are associated with supply chain:
Flow and transformation of goods and services
Associated information flows
A only
B only
Both A & B
The following attributes are associated with the Bullwhip effect:

3. High buffer inventories
Poor customer service
Missed production schedules
High costs
All of the above
e-Businesses replaces physical processes with imaginary ones:
True
False
RFID technology uses ____________ to transfer data:
Micro Waves
Television signals
Radio Waves
All of the above
None of the above
The following concept is associated with the “Deming Wheel”:
General Motors’ new concept car
Motor cycles
PDCA cycle
Airlines
None of the above
A cause-and-effect diagram is also called:
fishbone
Ishikawa
A only
A&B
None of the above
The main focus of Quality Management
Customers

4. Management
Supervisors
Products
Both A & E
A document that provides a common understanding of a project is referred as:
Optimal replenishment document
Build to order document
Business statement
MRP document
Scope statement
Teamwork is a _________________ element in achieving project success
Mis-understood
Nice-to-have
Vague
Critical
None of the above
In continuous replenishment:
Inventories are not important
A company shares real-time demand and inventory data with its suppliers
Goods and services are provided as they are needed
B&C
None of the above
Many companies employ “outsourcing” as a principle element of their strategy:
To promote job growth
So they can focus more on their core competencies
To eliminate waste
All of the above
None of the above
Phantom Bills are used for transient subassemblies that never see a stockroom because they
are immediately consumed in the next stage of manufacture:

5. True
False
____________ is an organization’s overall approach for physically producing goods and
providing services:
Outsourcing
Process strategy
Process planning
Backward scheduling
None of the above
Process plans are a set of activities that detail manufacturing and service delivery
specifications.
True
False