Predictive dialer call center software and telemarketers, in order to have potential customers, rather than dialing numbers, telephone conversations or wait for the connection to a living person, the time spent.
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Hard, soft and intelligent predictive dialer for call center and telemarketer
1. Cloud Based Auto Dialer
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Hard, Soft and Intelligent Predictive dialer for Call Center and Telemarketer
Predictive dialer call center software and telemarketers, in order to have potential customers, rather
than dialing numbers, telephone conversations or wait for the connection to a living person, the time
spent. Software algorithms they use when trying to predict the agent will complete its current call, so
that they can take a call. As many phone calls do not answer or go to the telephone answering machine,
predictive dialing software is closed before the phone starts dialing. By calculating the number before
dialing to make a living, the answer is to be able to delegate to remain in the conference call, start
dialing. Our goal is a new live call, as soon as they hang in all the agents connected to their current
session.
Cloud Predictive dialer solution, there are a variety of different types on the market:
Soft dialer;
Hard dialer;
The intelligent predictive dialer;
A soft dialer is no more than a software program. It does not require any expensive telecommunications
hardware, and makes it a lower cost than the hard-dialer. In addition, because the computer power
supply, soft dialer is the same, often more than the hard-dialing function. Call analysis and automatic
classification the phone like things are common features.
Most modern soft dialer dialing through the SIP VoIP protocol, cheaper dial-up way than through the
traditional TDM network.
Hard dialer hardware-based dialer, the dedicated phone use specialized hardware to detect the
answering machine answer the phone and to determine the progress of the call. This detection is often
more accurate than a soft dialer, but the cost of ownership and maintenance is much higher than with a
soft dialer.
Intelligent predictive dialer integrated automatic dialing, automatic voice communications. Regular
predictive dialer it also has answering machines and busy signal detection. However, when the smart
dialer detection to a living person it is first to play the voice message, indicating the nature of the call
and prompts the called party to choose whether you want to live agent or not. This requires more
intelligence than ordinary dial-up, smart dialer.
2. The intelligent predictive dialer advantage, agents said more customers are interested in, and to
improve their efficiency. Play automatic voice information, the called party can show that they are not
interested in, without taking into account the time, a live agent.
However, some people do not like the automatic voice message and abandon the call, this movement is
lower than a normal response of the predictive dialer. This adaptability of a tradeoff agent list.
LeadsRain.com is a leading Cloud Auto Dialer company offers cloud based predictive dialer with 1.25¢
per minute & unlimited users. For more details call us 302-385-6767.