The document discusses user experience and its key elements. It notes that user experience is about understanding people's needs and involves interaction design, visual design, marketing, pricing, customer service, and company culture. It emphasizes that great user experience brings all these elements together consistently to create an engaging feeling for the user.

1. User experience
is not what you think.
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2. Oh, hello. I am Cat.
@imcatnoone
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3. What is user experience?
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4. One fine
“Italian” restaurant.
...Bullshit.
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5. Understanding the user.
It’s all about people’s needs.
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6. CConcept.
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7. Interaction Design.
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8. Visual Design.
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9. Tell a detailed story
that a user becomes
engrossed in.
Once upon atime ...
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10. Marketing.
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11. Pricing.
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It’s all about the benjamins, baby.
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12. Customer Service.
All it takes is one sad face to make
your entire company look like
assholes.
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13. Create a company culture
that encompasses
User Experience.
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14. The best design team
is not a team of only
designers.
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15. Great user experience
is the craft that brings all the elements
together to create one consistent
feeling for the user.
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16. It’s about
what you
feel.
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17. Thank you a ton.
Let’s talk shop. @imcatnoone
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