SIA Webinar 1 11 11 Final (2)

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Keynotes

• Barry Asin, President, • Alan Beaulieu,
Staffing Industry President, Institute for
Analysts Trend Research

• John Kao, Chairman, • Stephen Dubner,
World Economic Award‐winning co‐
Forum’s Global author of
Advisory Council on FREAKONOMICS and
Innovation SUPERFREAKONOMICS

Win/Loss Analysis

So, You Lost a Contract. Why
and What to Do About It?

Speaker: Ken Allred, CEO,
Primary Intelligence


Getting Staffing Salesforce Compensation Right

SIA’s Sales Compensation &
Sales Job Practices 2011
Survey

Speaker: Mark Donnolo,
Managing Partner,
SalesGlobe


For The CFOs …

The Role of Finance in a Staffing
Firm’s Strategic Planning

Panelists:
Julie Krey, VP Finance, the Americas, Manpower
Jon Neff, CFO, Hire Dynamics
Shawn Poole, EVP & CFO, Employbridge Holding Co.
Mark Smith, EVP & CFO, SFN Group Inc.

For The First Time Ever …

CFO Networking Lunch

Wednesday, March 2,
12:00 – 1:30 p.m.


For the CIOs …

Implementing Staffing Technology:
Best Practices from Experts

Panelists:
David Buzzell, CIO, The Sedona Group
Martin Perry, CIO, Randstad Professionals
Rob Waddell, SVP and CIO, Apex Systems, Inc.


Looking to Buy Support Technology or Service?

Be a secret shopper for…

(a) A job board
(b) Application tracking system
(c) Front or back office system

Email: memberservices@staffingindustry.com


Two Major Awards

• Best Staffing • Peter Yessne
Firms to Work For Staffing Innovator
Award
As determined by
a survey of Top mover and
25,000+ staffing shaker who has
firm employees changed the
industry


Executive Perspective

Industry leaders provide their
insights on pressing issues

Speakers:
Carl Camden, CEO, Kelly Services
Cheryl Jones, Chairman, Impellam Group plc


Voice of the Customer

Panelists:
Julia Braun, Group Manager, Contingent Staffing,
Microsoft Corp
Tony Marino, Manager, GSC Indirect Procurement,
Hess Company
Traci Ramsey, Global Contingent Labor Lead,
Monsanto

Special offer exclusively for Webinar attendees

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Agenda

• Trends in economy & employment
• Staffing trends by segment & sector
• Buyer survey results, Part 1
• Questions and answers


ECRI gradually getting more optimistic

150

140

ading Index
130

e kly Le
Le l of W e
120

ve
110

100
Dec‐00 Dec‐02 Dec‐04 Dec‐06 Dec‐08 Dec‐10

Source: Economic Cycle Research Institute (ECRI) Weekly Leading Index

PM Manufacturing Index: still indicates
expansion, but at a slower rate

65

60

55

50

dx
In e
45

40

35
Reces s i on
PMI 30
EI
25

Source: Purchasing Manager’s Manufacturing Index

PM Non‐Manufacturing Index: accelerating
expansion but limited hiring
65

60

55

50

dx
In e
45

40
Reces s i on
PMI 35

EI
30

25

Source: Purchasing Manager’s Nonmanufacturing Index

Initial unemployment claims finally resume
downward progress

ent (4‐Week Average)
700,000

600,000

500,000

400,000

ploym
300,000

s for Unem
200,000

Initial Claim
100,000

0

Source: U.S. Department of Labor

U.S. GDP projected growth, 2011‐2012
U.S. GDP growth projections 2011 2012
The Conference Board
Nov. 9, 2010 1.3%
Dec. 7, 2010 1.7% 2.1%
key drivers of upgrade:
stronger consumer and capital spending
Post‐tax deal 2.3% tbd
key drivers of upgrade:
1 year reduction in employee Social Security tax
Goldman Sachs
Before tax deal 2.7% 3.6%
Dec. 17, 2010 (after tax deal) 3.4% 3.8%
tax deal accounts for roughly 2/3 of upgrade
Morgan Stanley
Dec. 2010  ‐ Projection without tax deal 3.0%
Dec. 2010  ‐ Projection with tax deal 4.0%‐4.2%


Trends in total employment

Change in Nonfarm Employment Change in Nonfarm Employment
Versus Previous Month Versus Year Earlier
600
400 2%
200 1%
Thousands

0%
0
‐1%
‐200
‐2%
‐400 ‐3%
‐600 +103,000
‐4%
‐800 ‐5%
Dec‐08 Jun‐09 Dec‐09 Jun‐10 Dec‐10 Dec‐08 Jun‐09 Dec‐09 Jun‐10 Dec‐10

Source: Bureau of Labor Statistics & Staffing Industry Analysts

Trends in total private employment

Change in Private Employment Change in Private Employment
Versus Previous Month Versus Year Earlier
400
200 2%
1%
Thousands

0 0%
‐200 ‐1%
‐2%
‐400 ‐3%
+108,453 ‐4%
‐600
‐5%
‐800 ‐6%


In December, which sectors gained/lost jobs?
Leisure and hospitality 47
Education and health 44
Temporary help 16
Retail trade 12
Manufacturing 10
Transportation & utilities 10
Wholesale trade 9
Natural resources/mining 4
Financial activities 4
Information ‐4
Professional srs (excluding temp) ‐9
Government ‐10
Other ‐14
Construction ‐16

Thousands of Jobs

Best‐performing U.S. industry markets
Average Monthly Change in Jobs Over…

Last 12 Last 6 Last 3 Total Nonfarm
Industries Job Growth Score Months Months Months Employment
1 Temporary help services 94 22.0 26.2 23.5 2,219
2 Food services and drinking places 93 14.0 26.1 20.5 9,560
3 Educational services 83 6.2 9.0 8.5 3,187
4 Motor vehicle and parts dealers 79 3.4 7.2 7.5 1,664
5 Other social assistance (NAICS 6241, 6242, 6243) 79 5.9 6.4 5.5 1,809
6 Hospitals 79 3.5 6.3 7.8 4,745
7 Support activities for mining 78 6.3 5.7 4.8 333
8 Other ambulatory health care (NAICS 6212, 6213, 6215 75 5.9 5.3 3.8 2,014
9 Durable goods 75 3.2 5.0 6.5 2,801
10 Computer systems design and related services 73 4.4 5.3 3.7 1,481
11 Home health care services 71 3.7 4.3 4.1 1,092
12 Clothing and clothing accessories stores 71 3.8 6.3 1.7 1,419
13 Fabricated metal products 70 5.7 2.5 3.3 1,329
14 State government, education only 70 4.5 4.8 1.9 2,431
15 Couriers and messengers 68 1.0 3.1 6.1 536

Employment trends in food/drinking places
Food Services & Drinking Places Employment Food Services & Drinking Places Employment
1990‐2010 2010

12,000 9,600

10,000 9,550

8,000 9,500

6,000 9,450

4,000 9,400

2,000 9,350

0 9,300
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

D ec
Feb

Sep
Employment in thousands.

Employment trends in private educational svcs
Private Educational Services Employment Private Educational Services Employment
1990‐2010 2010

3,500 3,200

3,000 3,180

2,500 3,160

2,000 3,140

1,500 3,120

1,000 3,100

500 3,080

0 3,060
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

D ec
F eb

S ep

Employment trends in hospitals
Hospital Employment Hospital Employment
1990‐2010 2010

5,000 4,750
4,500
4,740
4,000
3,500 4,730
3,000
4,720
2,500
2,000 4,710
1,500 4,700
1,000
500 4,690

0 4,680
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

Dec
Sep
Feb


Employment trends in mining/oil support activities
Support Activities for Mining/Oil Employment Support Activities for Mining/Oil Employment
1990‐2010 2010

400 350
350 300
300
250
250
200
200
150
150

100 100

50 50

0 0
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

Dec
Sep
Feb


Employment trends in home healthcare
Home Healthcare Employment Home Healthcare Employment
1990‐2010 2010

1,200 1,100

1,000 1,090

1,080
800
1,070
600
1,060
400
1,050
200
1,040

0 1,030
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

D ec
Feb

Sep

Employment trends in computer systems design
Computer Systems Design Employment Computer Systems Design Employment
1990‐2010 2010

1,600 1,490
1,400 1,480

1,200 1,470
1,460
1,000
1,450
800
1,440
600
1,430
400
1,420
200 1,410
0 1,400
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

M ar

M ay
Apr

O ct
Ju l

Aug

N ov
Jan

Ju n

D ec
Feb

Sep

Worst‐performing U.S. industry markets
Average Monthly Change in Jobs Over…

Last 12 Last 6 Last 3 Total Nonfarm
Industries Job Growth Score Months Months Months Employment
91 Chemicals 35 ‐1.3 ‐1.3 ‐1.2 773
92 Sporting goods, hobby, book, and music stores 35 ‐1.0 ‐2.0 ‐0.8 601
93 Services to buildings and dwellings 34 1.2 ‐1.9 ‐3.5 1,724
94 General merchandise stores 33 2.4 ‐2.1 ‐4.8 2,945
95 Rental and leasing services 33 ‐0.8 ‐1.7 ‐2.2 526
96 State government, excluding education 33 ‐3.4 ‐0.9 ‐0.5 2,753
97 Printing and related support activities 33 ‐1.3 ‐1.9 ‐1.8 485
98 U.S. Postal Service 31 ‐2.7 ‐1.8 ‐1.6 644
99 Building material and garden supply stores 29 ‐3.3 ‐2.4 ‐1.3 1,135
100 Telecommunications 28 ‐3.5 ‐1.8 ‐2.4 912
101 Residential building 27 ‐2.5 ‐2.5 ‐3.3 563
102 Health and personal care store 27 ‐1.2 ‐2.0 ‐5.1 961
103 Insurance carriers and related activities 25 ‐3.9 ‐2.5 ‐3.0 2,166
104 Local government, excluding education 12 ‐9.8 ‐9.1 ‐9.3 6,324
105 Local government, education only 10 ‐12.8 ‐13.2 ‐7.4 7,900

Manufacturing sectors with high overtime hours
Rank NAICS Description Jun‐10 Jul‐10 Aug‐10 Sep‐10 Oct‐10 Nov‐10
1 3231120009 Grain and oilseed milling 7.3 8.2 6.6 7.1 8.4 9.2
2 3232411009 Petroleum refineries 7.6 7.8 8.6 8.2 9.1 9.1
3 3133110009 Iron and steel mills and ferroalloy 7.1 6.7 7.6 7.9 7.9 8.6
4 3133635009 Motor vehicle power train components 8.9 6.9 8.9 7.9 8.1 8.2
5 3133310009 Agricultural 5.7 5.6 5.9 5.9 7.3 7.4 *
6 3133140009 Other nonferrous metal production 6.2 6.0 7.2 6.2 6.3 7.2
7 3231141209 Frozen specialty food 5.5 5.7 6.4 7.3 7.1 7.2 *
8 3133272209 Bolts 7.2 6.0 7.7 6.8 6.7 7.0
9 3232210009 Pulp 5.6 6.1 6.2 6.8 6.2 7.0
10 3132732009 Ready‐mix concrete 6.4 7.7 7.4 6.7 7.9 6.6
11 3133240009 Boilers 5.2 5.9 6.3 6.0 5.9 6.4
12 3231141009 Frozen food 5.6 5.9 6.4 7.5 7.6 6.4
13 3232400009 Petroleum and coal products 6.4 6.1 6.7 6.6 7.0 6.4
14 3231110009 Animal food 4.2 4.3 5.7 5.5 5.8 6.2 *
15 3231140009 Fruit and vegetable preserving 5.2 5.6 7.6 8.3 7.1 6.2

Tools & vehicles Energy Food Basic materials

Manufacturing sectors with high overtime hours
Rank NAICS Description Jun‐10 Jul‐10 Aug‐10 Sep‐10 Oct‐10 Nov‐10
16 3133100009 Primary metals 5.6 5.5 5.7 5.5 5.9 6.1
17 3133351309 Metal cutting and forming machine tools 3.5 3.1 3.1 4.7 5.7 6.0 *
18 3133610009 Motor vehicles 4.9 4.5 5.2 6.0 5.7 6.0
19 3133641109 Aircraft 4.9 5.5 5.7 5.6 5.9 6.0
20 3231142009 Fruit and vegetable canning and drying 4.9 5.3 8.5 8.9 6.7 6.0
21 3133351109 Industrial molds 5.5 5.4 5.5 4.8 6.2 5.9
22 3231190009 Other food products 4.2 4.0 4.6 4.2 5.7 5.9 *
23 3232521109 Plastics material and resin 5.7 6.1 5.5 5.7 5.8 5.9
24 3132730009 Cement and concrete products 5.7 6.8 6.6 5.5 6.4 5.8
25 3133351409 Special tools 4.6 4.7 4.8 5.6 5.8 5.8
26 3231161109 Animal slaughtering and processing 6.3 5.0 6.0 6.3 6.1 5.8
27 3133231009 Plate work and fabricated structural 3.7 3.7 4.7 5.0 5.7 5.7 *
28 3133272009 Turned products and screws 5.3 4.8 5.4 5.3 5.5 5.7
29 3133360009 Turbine and power transmission equip 5.8 5.3 5.1 5.1 4.2 5.7
30 3232510009 Basic chemicals 5.6 5.4 5.2 5.1 5.7 5.7

Tools & vehicles Energy Food Basic materials

Trends in hours worked

Average Weekly Hours of All Employees Average Weekly Overtime of Production &
Non‐Supervisory Employees
34.8 4.5
34.6 4.0
34.4 3.5
34.2 3.0
Hours

Hours
2.5
34.0
2.0
33.8
1.5
33.6
1.0
33.4 0.5
33.2 0.0
Jun‐ Sep‐ Dec‐ Mar‐ Jun‐ Sep‐ Dec‐ Mar‐ Jun‐ Sep‐ Dec‐ Jun‐ Sep‐ Dec‐ Mar‐ Jun‐ Sep‐ Dec‐ Mar‐ Jun‐ Sep‐ Dec‐
08 08 08 09 09 09 09 10 10 10 10 08 08 08 09 09 09 09 10 10 10 10


Seasonal Peaks in Hiring—Who Hires When
Jan Feb Mar Apr May Jun

Accounting/ Accounting/ Building material Scenic and Scenic and Scenic and
Bookkeeping Bookkeeping and garden sightseeing sightseeing sightseeing
supply stores transportation transportation transportation

State government Performing arts Amusements,
education and spectator gambling, and
sports recreation

Educational Services to Heavy and civil
services buildings and engineering
dwellings construction

Bureau of Labor Statistics & Staffing Industry Analysts

Trend in total unemployment
U.S. Total Unemployment Rate U.S. Total Unemployed
Rate down 35 basis points in Dec, to 9.42% 16,000

11%

10% 14,000

9%
12,000
8%

7%
10,000
6%

5% 8,000
Jul‐08 Oct‐08 Jan‐09 Apr‐09 Jul‐09 Oct‐09 Jan‐10 Apr‐10 Jul‐10 Oct‐10 Jul‐08 Oct‐08 Jan‐09 Apr‐09 Jul‐09 Oct‐09 Jan‐10 Apr‐10 Jul‐10 Oct‐10


Trend in college‐graduate unemployment
U.S. College‐Graduate Unemployment Rate U.S. College‐Graduate Unemployed
Rate down 33 basis points in Dec, to 4.79% 2,500
5.5%

5.0%

4.5% 2,000

4.0%

3.5%
1,500
3.0%

2.5%

2.0% 1,000
Jul‐08 Oct‐08 Jan‐09 Apr‐09 Jul‐09 Oct‐09 Jan‐10 Apr‐09 Jul‐10 Oct‐10 Jul‐08 Oct‐08 Jan‐09 Apr‐09 Jul‐09 Oct‐09 Jan‐10 Apr‐09 Jul‐10 Oct‐10


Trends in staffing employment

Change in Temp Employment Percent Change in Temp
Versus Previous Month Employment Versus Year Earlier
100 30%
20%
50
Thousands

10%
0 0%
‐10%
‐50
‐20%
+15,900
‐100 ‐30%



Temp Employment Penetration Rate Temp Employment Penetration Rate

2.0% 2.0%

1.8% 1.8%
1.6%
1.6%
1.4% 1.70% = 1997
1.4%
1.2%
1.2%
1.0%
Dec‐ Jun‐ Dec‐ Jun‐ Dec‐ Jun‐ Dec‐
1990
1992
1994
1996
1998
2000
2003
2005
2007
2009
07 08 08 09 09 10 10



Percent Change in Direct Hire Internal Percent Change in Exec Search
Employment Versus Year Earlier Internal Employment Vs. Year Earlier
10%
14%
5%
0% 8%
‐5% 2%
‐10%
‐4%
‐15%
‐20% ‐10%
‐25% ‐16%
Nov‐08 May‐09 Nov‐09 May‐10 Nov‐10 Nov‐08 May‐09 Nov‐09 May‐10 Nov‐10



Percent Change in PEO Covered Layoffs as a Percent of Total
Employees Versus Year Earlier Employment
10% 2.0%
5%
0% 1.8%
‐5% 1.6%
‐10%
‐15% 1.4%
‐20% 1.2%
‐25%
‐30% 1.0%
Nov‐ May‐ Nov‐ May‐ Nov‐ May‐ Nov‐ Oct‐ Apr‐ Oct‐ Apr‐ Oct‐ Apr‐ Oct‐
07 08 08 09 09 10 10 07 08 08 09 09 10 10


Revenue trends by segment & sector
Staffing sectors month‐to‐month sequential revenue trends
Apr to May Jun to July to Aug to Sept Oct to Nov to Dec to Jan10 Feb to Mar Apr to May Jun to Jul to Aug to Sept Oct to
May to Jun Jul Aug Sep to Oct Nov Dec Jan to Feb Mar to Apr May to Jun Jul Aug Sept to Oct Nov

Temporary Staffing ↗ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑

Temp‐to‐Hire ‐‐ ‐‐ ↗ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↗ ↑ ↑ ↑ ↑

Direct Hire ‐‐ ‐‐ ‐‐ ‐‐ ↗ ↗ ↗ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑

Retained Search ↗ ‐‐ ‐‐ ↑ ↑ ↑ ↑ ↑ ‐‐ ↗ ↑
↘ ↓ ↘ ↘ ↘

PEO ↑ ↗ ‐‐ ‐‐ ‐‐ ‐‐ ↑ ↑ ↑ ↗ ↗ ‐‐
↘

Outplacement ‐‐ ‐‐ ‐‐ ‐‐ ‐‐
↘ ↘ ↘ ↘ ↓ ↓
↑ Widespread ↗ Mild ↘ Mild ↓ Widepsread
‐‐ Flat
Improvement Improvement Deterioration Deterioration

Source: Staffing Industry Monthly Pulse Survey

Revenue trends by segment & sector
Temp staffing segments month‐to‐month sequential revenue trends
Apr to May Jun to July to Aug to Sept Oct to Nov to Dec to Jan10 Feb to Mar Apr to May Jun to Jul to Aug to Sept Oct to
May to Jun Jul Aug Sep to Oct Nov Dec Jan to Feb Mar to Apr May to Jun Jul Aug Sept to Oct Nov
Industrial ↗ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑

IT ↗ ↑ ↑ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑

Office/Clerical ↗ ↗ ↗ ↗ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑
Engineering ↑ ↗ ↗ ‐‐ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↗ ↗ ↑ ↑ ↑ ↑ ↑

Fin./Accounting ‐‐ ↗ ‐‐ ‐‐ ↑ ↑ ↗ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↗ ↑ ↑ ↑ ↑
Allied/other ↘ ↗ ↑ ‐‐ ↗ ↗ ↗ ‐‐ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↑ ↗

Clincial/scientific ↗ ‐‐ ↗ ‐‐ ↗ ↗ ↗ ↑ ↗ ↗ ↑ ↑ ‐‐ ↗ ↑
Travel nurse ↘ ↘ ‐‐ ↘ ‐‐ ↗ ‐‐ ↘ ↑ ‐‐ ↑ ↘ ↗ ↑ ↑ ↑ ↑ ↑ ↑

Legal ‐‐ ‐‐ ‐‐ ‐‐ ↑ ↗ ‐‐ ‐‐ ‐‐ ↗ ↑ ↑ ↑ ↗ ‐‐ ↑

Locum tenens ‐‐ ↗ ↗ ‐‐ ‐‐ ‐‐ ↗ ‐‐ ↑ ‐‐ ↑ ↗ ↑
Per diem nurse ‐‐ ↓ ↗ ‐‐ ↗ ↗ ‐‐ ↘ ↗ ↗ ↑ ↗ ↗ ↑ ↘ ↑ ↑ ↑

Marketing/creative ↘ ‐‐ ↗ ↗ ‐‐ ‐‐ ↘ ‐‐ ‐‐ ↗ ↗ ↗ ↗ ↗

↑ Widespread ↗ Mild ↘ Mild ↓ Widepsread
‐‐ Flat
Improvement Improvement Deterioration Deterioration

Which is greater challenge—selling or recruiting?
100%

80%

60%

40% Selling
20%

0%
Recruiting
Jan‐ Feb‐
Mar‐ Apr‐
10 10 May‐ Jun‐
10 10 Jul‐10 Aug‐
10 10 Sep‐ Oct‐ Nov‐
10 10 10 10


Staffing industry balance sheet

+ ‐
•Weak employment report, just 103K
•BLS reports temp gain of 15.9K
jobs
•Unemployment likely to stay high for
•Economic indicators trending better
forseeable future
•Pulse: Most staffing firms still
reporting sequential improvement
•Selling/recruiting difficulty ratio
improving over last nine months


How much expense does contingent labor save?

Median Reported Total Expense
Savings Due to Use of Contingent
Labor, 2008‐2010
17%
13%
9%

2008 2009 2010

Source: Staffing Industry Contingent Buyer Survey

Reported savings as a function of buyer industry
Median Reported Expense Savings,
2008‐2010, by Industry of Buyer

Energy/Chemi ca l 17%

Technol ogy/Tel ecom 13%

Ma nufa cturi ng 13%

Fi na nce/Ins ura nce 12%

Pha rma /Bi otech/Med 8%

Hea l thca re 7%


Polling question:
About what portion of contingent buyers are
confident they are completely IC compliant?
A) Pretty much all of them
B) Most of them
C) About half of them
D) About a quarter of them
E) Around one in ten
F) None of them

Only 1/8 buyers believe they are 100% compliant
In your best estimate, what percent of your
1099/independent contractors are properly classified?

100%, 12%

Don't know,
26%
95‐99%, 15%

90%‐94%, 6%

<90%, 41%


Large buyers project yet more contingent usage

Respondent Estimates of CW Usage Rates
17%
15% 15%
13% 13%
11% 12% 12%
10% 10% 10%
8% 9%
7%

2005 2006 2007 2008 2009 2010 2012

Median Mean


How much do large buyers typically spend?
Industry Median
$90‐$99.9 million
Energy/Chemcal Size (employees) Median
Finance/Insurance $70‐$79.9 million
1,000 ‐ 1,999 <$10 million
Technology/Telecom $70‐$79.9 million
2,000 ‐ 4,999 $10‐$19.9 million
Manufacturing $50‐$59.9 million
Pharma/Biotech/ Medical
5,000 ‐ 9,999 $30‐$39.9 million
$50‐$59.9 million
Equipment
10,000 or more $100‐$149.9 million
Retail/Consumer $40‐$49.9 million

Healthcare $30‐$39.9 million


HRO, RPO usage gradually increasing

Trend in Percent of Buyers Using HRO Trend in Percent of Buyers Using RPO
18%
16% 22%
21%
14%
13%
17%
14%

2007 2008 2009 2010 2007 2008 2009 2010


IC compliance screening trending up

Do You Use a Vendor for Independent Contractor
Screening/Compliance?
Don't know, 4%
Trend in Percent of Buyers Using IC
Screening Vendor
No, 21%
41%
Yes, 41% 37%

Maybe Over
Next 2 Years,
34%
2009 2010


Offshore outsourcing also on the rise

Do You Use a Significant Amount of
Offshore Outsourcing?
42%
38%
34%

2008 2009 2010

CW increasingly managed on a global basis

Trend in Percent of Buyers Managing on a
Global Basis
24%
21%

16%

2008 2009 2010


Where to find latest research: staffingindustry.com


Staffing Industry Monthly Pulse Survey

Want report? Go to www.staffingindustry.com or email
Noël Calvi at ncalvi@staffingindustry.com.

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out the Pulse
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