Kriti Kapoor

San Francisco Bay Area United States

Leading digital transformation and shift to Social Customer Service at HP Inc. | Startup Advisor | CMO Council

Electronics / Computer Hardware

Kriti Kapoor leads Global Social Customer Care at HP Inc., a team that serves 10 million customers and responds to 100,000 incoming posts each month, on Online Communities, Facebook, Twitter and other key social networks. Kriti and her team are working to develop social media as an essential and integrated support channel at HP Inc. a $50B+ Billion industry leader in printing and personal systems. Since 2014, the team has rapidly expanded HP’s social care footprint to mobile messaging platforms, including Facebook Messenger, WeChat, Line and KakaoTalk, while developing a blueprint for “best in class” social care. With a background in technical sales and marketing, Kriti understands the ...