Shalini Kumar

New Delhi Area, India India

GM Products - Accentiv

Technology / Software / Internet

23 years of extensive Business Management experience encompassing - Business Process Outsourcing - including new set ups across industries and functions; Customer Relationship Management; Loyalty Services Marketing including Customer & Employee Relationship. Strong background and history of Project Management, from the concept stage through development & transition, to final implementation. Expertise developed specifically in Customer Care Centers, Outbound Marketing Centers, Loyalty Programs, Field and Back office operations. Key driver for operational growth and continuous process improvement. Expertise and experience in P&L analysis, strategic planning and problem resolution across ...