Smart people enjoy being smart. But in order to grow you have to push yourself out of this comfort zone and be (momentarily) not smart. You have to take risks. And being great at operations means much more than being technically competent. To be truly successful you have to understand people. Every one of your teammates and everyone one of your customers is a person. And to get what you want, you have to build trust and meaning with those people.

1. If You Don’t Know People
You Don’t Know Ops
Thursday, June 20, 13

2. image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jpg
influence
Thursday, June 20, 13

3. image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jpg
influence
Thursday, June 20, 13

4. image source: http://www.cjlo.com/onair/showblogs/85
What is holding you back?
Thursday, June 20, 13

5. there are some
people you can’t
control
Thursday, June 20, 13

6. 3 keys
Accountability
Everyone is your ally
Reciprocity
Thursday, June 20, 13

7. accountability
Thursday, June 20, 13

8. swagger is
something you earn
image source: http://nochnoch.com/wp-content/uploads/2011/03/CIMG0060.jpg
Thursday, June 20, 13

9. trust is a graph
image source:http://www.artleo.com/pic/201208/1920x1200/artleo.com-30315.jpg
Thursday, June 20, 13

10. being
accountable
Thursday, June 20, 13

11. homework:
what it
takes to be
a superstar
image source: http://static.fjcdn.com/large/pictures/fe/39/fe390a_1090763.jpg
Thursday, June 20, 13

12. everyone is an ally Homie
Thursday, June 20, 13

13. make them your friend
image source: http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_
Thursday, June 20, 13

14. image source: hhttp://25.media.tumblr.com/12429100b1ac605ffeea2bf2f0a7ef8a/tumblr_mkbji98LFY1qaihw2o1_1280.jpg
it’s a small world fo’shizzle
Thursday, June 20, 13

15. who was nice to you?
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16. who made you feel bad?
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17. Thursday, June 20, 13

18. homework:
make every
interaction
positive
image source: http://img.thesun.co.uk/multimedia/archive/01701/scotland1_1701908a.jpg
Thursday, June 20, 13

19. reciprocity
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20. it’s all about
giving yo.
image source:http://hiphop-n-more.com/wp-content/uploads/2011/03/chip-gift-raps.jpg
Thursday, June 20, 13

21. you get what
you give
image source:http://photos.posh24.com/p/1676537/z/noticias_calientes/curtis_jackson_alias_50_cent_h.jpg
Thursday, June 20, 13

22. What is your
currency?
Your milkshake
0%
My milkshake
100%
My milkshake
Your milkshake
Percentage of boys brought to the yard
by respective milkshakes.
Thursday, June 20, 13

23. homework: “how can i help you?”
image source:http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_
Thursday, June 20, 13

24. people and success go hand-in-hand
image source: http://coed.com/2013/02/27/hip-hop-quotes-meet-peanuts-comics-an-art-exhibition-photos/#photo=9
Thursday, June 20, 13

25. influence is success
Thursday, June 20, 13

26. thank you!
Thursday, June 20, 13