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Juho A. Juutilainen:

 Branding,
identity and
web services.
                        copyright Juho A. Juutilainen 2012
Brand idea:
Captures the idea of the company,
       what it believes in
        and how it acts.


                              copyright Juho A. Juutilainen 2012
stakeholder
              identity
              actions

               brand
                idea
                         stakeholder



stakeholder
                          copyright Juho A. Juutilainen 2012
Brand
Strategy            Goal
 Where our      Own strengths vs.
success will   competitor strengths
come from        vs. stakeholder
                    demands
                            copyright Juho A. Juutilainen 2012
Needs
                                                         t
                                                  ahead o plan
                                                       .

 Stakeholder demands
defined using personas:
 Meet Saija Nurmi, 34
 years old, Masters in
  computer sciences.
                                     of
    Responsible for       Is a
                           ta
                               fraid ks.
                              king
                                    ris

 service development.
                                           copyright Juho A. Juutilainen 2012
Media &
                                                                     and, if needed, by the
             blogs
                               DM
                                                                      customer journey:
PASS
    IV E
                                         AGENT

      Non notisi                                                  dolor


                                          dolor


                                                                                          sigma
                   WOM                       sit




                                                                                           IN
                                                                                                                           dolor




                                                                                             ST
                                    SHO




                                                                                               AL
                                                                notisi
                                                                     NS                                                       ES




                                                                                                 LA
                                                                                                                           SAL
                                       RTL




                                                                  TIO




                                                                                                   TI
                      ipsum                                                                                              ER
                                                                                                                      AFT




                                                                                                     ON
                                                                          extra
                                          IST




                                                               TIA
                                             ING




The challenge is to                                                                         training
                                                             GO




dolor sit amet non.                                dolor                                                                                lorem
                                                           NE




                         presentations                                            Main criteria on Ebit ea in        sit
                                                                                   exeritas nihici simus, id
                                                               notisi                       estrum

                                         documentation



                                                                                                                copyright Juho A. Juutilainen 2012
Future industry
                      trends




Strengths and                        Strengths of
 competences
                  “Something        competitors &
(=potential for     special”         substitutes
  strengths)




                   User needs

                                          copyright Juho A. Juutilainen 2012
Brand
      Idea                Core
Answers the question      Promise,
  “What is unique      elevator speech
    about us?”

                                 copyright Juho A. Juutilainen 2012
We offer frustration-
                  free applications for
                  lorem ipsum dolor
We are the only   sit amet. Non notisi
 _______ that     signi absuiam.
can _________.




                               copyright Juho A. Juutilainen 2012
Offering


           copyright Juho A. Juutilainen 2012
Offering:
How our customers see our products and
services – can they easily find what they
             are looking for?


                                   copyright Juho A. Juutilainen 2012
Simple to understand – simple to buy



         A                       B                         C
Product name               Product name               Product name
 Elevator speech, why       Elevator speech, why       Elevator speech, why
this product is special?   this product is special?   this product is special?
Lorem ipsum dolor sit      Lorem ipsum dolor sit      Lorem ipsum dolor sit
   amet non notisi.           amet non notisi.           amet non notisi.

                                                                 copyright Juho A. Juutilainen 2012
Identity


           copyright Juho A. Juutilainen 2012
Identity:
Gives an impression of the company and
   maximizes brand equity through
            uniformity.


                                copyright Juho A. Juutilainen 2012
Identity
 Style           Core
Moodboards     Logo, colors,
                typography,
               elements, etc.
                        copyright Juho A. Juutilainen 2012
Firman
  nimi
 Lorper iusto con hent incipsum dolorti
 ssissis alit wis nonullaore volorpero commy
 num do exer adiatet et et lore dionsed mag-
 nim quamcommy nonum exer autatio odo
 consed tem irilis adipisit wisi.




Vaihtari 1, moodboard-draft1: “HAIVAHDUS RETROA”


                                                   copyright Juho A. Juutilainen 2012
Firman
                                                nimi
                                             Lorper iusto con hent incipsum dolorti
                                             ssissis alit wis nonullaore volorpero commy
                                             num do exer adiatet et et lore dionsed mag-
                                             nim quamcommy nonum exer autatio odo
                                             consed tem irilis adipisit wisi.

                                             Lortisim at. Min henit vulluptatum dipit am
                                             iriure venit at venit nos nullan velit praesse
                                             quamcon sequatum vulput acincin henisis-
                                             sisl ullum esed min henibh esting eu faccum
                                             quis nulluptat. Wismod modit dit




Vaihtari 2, moodboard-draft1: “KÄDENJÄLKEÄ JA VÄHÄN RETROA”


                                                                                              copyright Juho A. Juutilainen 2012
FirmanNimi
                                            Lorper iusto con hent incipsum dolorti ssis-
                                            sis alit wis nonullaore volorpero commy
                                            num do exer adiatet et et lore dionsed mag-
                                            nim quamcommy nonum exer autatio odo
                                            consed tem irilis adipisit wisi.




Vaihtari 3, moodboard-draft1: “KIRKKAAT VÄRIT JA MODERNIUTTA”


                                                                                           copyright Juho A. Juutilainen 2012
Identity
 Style           Core
Moodboards     Logo, colors,
                typography,
               elements, etc.
                        copyright Juho A. Juutilainen 2012
Identity
Application                Tools
Selected touchpoints    Manual, guide or
 where stakeholders    online center which
 meet the company          helps users


                                  copyright Juho A. Juutilainen 2012
Web service


              copyright Juho A. Juutilainen 2012
Goal
To serve the selected stakeholders
    so you become important
              (ROI)


                               copyright Juho A. Juutilainen 2012
copyright Juho A. Juutilainen 2012
Internal demands
Key groups define their goals.




                             copyright Juho A. Juutilainen 2012
We want more
leads in sales.
                  We want to make our
                  services easier to buy.




                              copyright Juho A. Juutilainen 2012
External demands
What are the needs of other companies
          and stakeholders?



                                copyright Juho A. Juutilainen 2012
company
         web,
         personal contacts
                                                         personal contacts


                                     web,
                                     campaigns,
                                     seminars,
 hardware                            personal contacts



                                                                 consultant
intrested mostly               customer
in creating need
for aftersales                                                 creates shortlist,
                                                               has “overall
                             IT director makes                 responsibility”
                             the decision based
                             on personal whims
                                                                             copyright Juho A. Juutilainen 2012
Development demands
   Implementation of strategy
    and change management.



                                copyright Juho A. Juutilainen 2012
User personas
   Creating 3 to 5 user personas.
“Real people”, such as “Saija Nurmi,
34 year old development manager”.


                                copyright Juho A. Juutilainen 2012
Saija Nurmi
34 years old, Masters in
  computer sciences.
    Responsible for
    developing the
       service.

                           copyright Juho A. Juutilainen 2012
User demands:
    What are their goals,
what are their needs when they
     arrive at the service?
     Values and habits?

                             copyright Juho A. Juutilainen 2012
Saija Nurmi       Is inte
                                                 re
                                        in new sted
         Reads                         soluti
                                              on
         news                         but do s,
                                              e
         from                         have t s not
                                             ime
          web-sites.                 to res
                                            earch
                                                   .



Is afraid o
            f
taking ris                                                  cates
           ks.                                   Co mmuni k,
                                                          eboo
                                                 with Fac
                                                  Twitter
                                                           ail.
                                                  and e-m




                                        copyright Juho A. Juutilainen 2012
Internal   Development   External     User
demands     demands      demands    demands




              Concept

  Content & Functionality
                                     copyright Juho A. Juutilainen 2012
phase 1          phase 2


blog             slideshare

event calendar   even sign up

direct
                 twitter
contacts               copyright Juho A. Juutilainen 2012
Planning & design
 Site map and page structure
        Visual design
   (Planning development)
                               copyright Juho A. Juutilainen 2012
copyright Juho A. Juutilainen 2012
Execution       Wrap-up
(Development)   Documentation
  Graphics       and training
                (Content input)

                           copyright Juho A. Juutilainen 2012
Thank you!


             copyright Juho A. Juutilainen 2012

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Brand id and_web-300112

  • 1. Juho A. Juutilainen: Branding, identity and web services. copyright Juho A. Juutilainen 2012
  • 2. Brand idea: Captures the idea of the company, what it believes in and how it acts. copyright Juho A. Juutilainen 2012
  • 3. stakeholder identity actions brand idea stakeholder stakeholder copyright Juho A. Juutilainen 2012
  • 4. Brand Strategy Goal Where our Own strengths vs. success will competitor strengths come from vs. stakeholder demands copyright Juho A. Juutilainen 2012
  • 5. Needs t ahead o plan . Stakeholder demands defined using personas: Meet Saija Nurmi, 34 years old, Masters in computer sciences. of Responsible for Is a ta fraid ks. king ris service development. copyright Juho A. Juutilainen 2012
  • 6. Media & and, if needed, by the blogs DM customer journey: PASS IV E AGENT Non notisi dolor dolor sigma WOM sit IN dolor ST SHO AL notisi NS ES LA SAL RTL TIO TI ipsum ER AFT ON extra IST TIA ING The challenge is to training GO dolor sit amet non. dolor lorem NE presentations Main criteria on Ebit ea in sit exeritas nihici simus, id notisi estrum documentation copyright Juho A. Juutilainen 2012
  • 7. Future industry trends Strengths and Strengths of competences “Something competitors & (=potential for special” substitutes strengths) User needs copyright Juho A. Juutilainen 2012
  • 8. Brand Idea Core Answers the question Promise, “What is unique elevator speech about us?” copyright Juho A. Juutilainen 2012
  • 9. We offer frustration- free applications for lorem ipsum dolor We are the only sit amet. Non notisi _______ that signi absuiam. can _________. copyright Juho A. Juutilainen 2012
  • 10. Offering copyright Juho A. Juutilainen 2012
  • 11. Offering: How our customers see our products and services – can they easily find what they are looking for? copyright Juho A. Juutilainen 2012
  • 12. Simple to understand – simple to buy A B C Product name Product name Product name Elevator speech, why Elevator speech, why Elevator speech, why this product is special? this product is special? this product is special? Lorem ipsum dolor sit Lorem ipsum dolor sit Lorem ipsum dolor sit amet non notisi. amet non notisi. amet non notisi. copyright Juho A. Juutilainen 2012
  • 13. Identity copyright Juho A. Juutilainen 2012
  • 14. Identity: Gives an impression of the company and maximizes brand equity through uniformity. copyright Juho A. Juutilainen 2012
  • 15. Identity Style Core Moodboards Logo, colors, typography, elements, etc. copyright Juho A. Juutilainen 2012
  • 16. Firman nimi Lorper iusto con hent incipsum dolorti ssissis alit wis nonullaore volorpero commy num do exer adiatet et et lore dionsed mag- nim quamcommy nonum exer autatio odo consed tem irilis adipisit wisi. Vaihtari 1, moodboard-draft1: “HAIVAHDUS RETROA” copyright Juho A. Juutilainen 2012
  • 17. Firman nimi Lorper iusto con hent incipsum dolorti ssissis alit wis nonullaore volorpero commy num do exer adiatet et et lore dionsed mag- nim quamcommy nonum exer autatio odo consed tem irilis adipisit wisi. Lortisim at. Min henit vulluptatum dipit am iriure venit at venit nos nullan velit praesse quamcon sequatum vulput acincin henisis- sisl ullum esed min henibh esting eu faccum quis nulluptat. Wismod modit dit Vaihtari 2, moodboard-draft1: “KÄDENJÄLKEÄ JA VÄHÄN RETROA” copyright Juho A. Juutilainen 2012
  • 18. FirmanNimi Lorper iusto con hent incipsum dolorti ssis- sis alit wis nonullaore volorpero commy num do exer adiatet et et lore dionsed mag- nim quamcommy nonum exer autatio odo consed tem irilis adipisit wisi. Vaihtari 3, moodboard-draft1: “KIRKKAAT VÄRIT JA MODERNIUTTA” copyright Juho A. Juutilainen 2012
  • 19. Identity Style Core Moodboards Logo, colors, typography, elements, etc. copyright Juho A. Juutilainen 2012
  • 20. Identity Application Tools Selected touchpoints Manual, guide or where stakeholders online center which meet the company helps users copyright Juho A. Juutilainen 2012
  • 21. Web service copyright Juho A. Juutilainen 2012
  • 22. Goal To serve the selected stakeholders so you become important (ROI) copyright Juho A. Juutilainen 2012
  • 23. copyright Juho A. Juutilainen 2012
  • 24. Internal demands Key groups define their goals. copyright Juho A. Juutilainen 2012
  • 25. We want more leads in sales. We want to make our services easier to buy. copyright Juho A. Juutilainen 2012
  • 26. External demands What are the needs of other companies and stakeholders? copyright Juho A. Juutilainen 2012
  • 27. company web, personal contacts personal contacts web, campaigns, seminars, hardware personal contacts consultant intrested mostly customer in creating need for aftersales creates shortlist, has “overall IT director makes responsibility” the decision based on personal whims copyright Juho A. Juutilainen 2012
  • 28. Development demands Implementation of strategy and change management. copyright Juho A. Juutilainen 2012
  • 29. User personas Creating 3 to 5 user personas. “Real people”, such as “Saija Nurmi, 34 year old development manager”. copyright Juho A. Juutilainen 2012
  • 30. Saija Nurmi 34 years old, Masters in computer sciences. Responsible for developing the service. copyright Juho A. Juutilainen 2012
  • 31. User demands: What are their goals, what are their needs when they arrive at the service? Values and habits? copyright Juho A. Juutilainen 2012
  • 32. Saija Nurmi Is inte re in new sted Reads soluti on news but do s, e from have t s not ime web-sites. to res earch . Is afraid o f taking ris cates ks. Co mmuni k, eboo with Fac Twitter ail. and e-m copyright Juho A. Juutilainen 2012
  • 33. Internal Development External User demands demands demands demands Concept Content & Functionality copyright Juho A. Juutilainen 2012
  • 34. phase 1 phase 2 blog slideshare event calendar even sign up direct twitter contacts copyright Juho A. Juutilainen 2012
  • 35. Planning & design Site map and page structure Visual design (Planning development) copyright Juho A. Juutilainen 2012
  • 36. copyright Juho A. Juutilainen 2012
  • 37. Execution Wrap-up (Development) Documentation Graphics and training (Content input) copyright Juho A. Juutilainen 2012
  • 38. Thank you! copyright Juho A. Juutilainen 2012