Talk2Rep Healthcare Call Center Services Division

1. CUSTOMER
INTERACTION
HealthCare MANAGEMENT
Call Center and
Contact Management
Services
Talk2Rep
8795 W. McNab Road
3rd Floor
Tamarac, FL 33321
1.866.856.2REP(2737)
Sales@Talk2rep.com

2. Experience You Can Count On
Customer Interaction Management via voice and the web from Talk2Rep.
The Talk2Rep CIM (Customer Interaction Management) solution provides
businesses a turn-key answer for successfully managing every customer
touch point. Utilizing sophisticated contact center technology, Talk2Rep
integrates traditional inbound and outbound call center services with today’s
web transactions such as collaborative chat and email. Client’s can choose to
adopt the complete integrated CIM suite or any of its individual services.
Core support for the Talk2Rep CIM solution is provided by a team of highly
skilled representatives. Providing the valuable link between the contact
technology and the client, the Talk2Rep team provides excellence at the point
of contact and ensures a positive experience every time.
A seamless extension of a client’s marketing, customer care, and sales
channels, Talk2Rep’s dynamic CIM outsource solution acquires, retains and
grows a client’s customer base without the burden and expense of
establishing or maintaining an in-house operation.
About Talk2Rep
Talk2Rep is headquartered in Tamarac, Florida and was founded as a solution
for businesses seeking to outsource traditional call center services, live chat
and email management. Formed by former AT&T Call Center executives,
Talk2Rep offers fully integrated high quality customer care and sales services
for multiple business sectors including, but not limited to, insurance
healthcare, financial and technology.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

3. Healthcare Services
Inbound Call Center- Collaborative Chat - E-Mail Management
Talk2Rep Inbound Services:
Inbound and Outbound Call Center
Talk2Rep has a comprehensive inbound and Outbound services environment.
Combining traditional ACD services with advanced IVR, Skills Based Routing, Predictive
dialing and automated calling with cross-service reporting. Our inbound and Outbound
technology is flexible to meet the most demanding needs to ensure your Customer and
Patient satisfaction. Talk2Rep Agent Stations are fully web enabled and can conduct
order entry, physician referral, inbound and outbound sales, customer care, retention
and win back programs as well as help desk support.
Talk2Rep can provide clients with cost effective toll free number acquisition or simply
have a number pointed to our local number. Within a matter of 48hrs, Talk2Rep can
design and implement your inbound program that meets your needs. From as little as a
hand full of calls to thousands per day, Talk2Rep has the people, facilities and the
expertise to handle any program.
Talk2Rep has world class inbound and outbound call center technology. Talk2Rep
combines Award winning Customer Interaction technology including Telephony @Work,
Stratasoft and ArtiSoft systems. Our services include:
New Enrollment
Customer Acquisition
Patient Satisfaction Surveys
Lead Generation
Post-Discharge Patient Surveys
Database Updating and Validation
Referral Programs
Meeting, Seminar and Event Registration And Notification
Staff Recruitment Screening and more
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

4. Healthcare
INDUSTRY FOCUS
Our Healthcare Inbound and Outbound Experience Ensures the Success of
your Programs.
Avesis
Americas MedSearch
Blue Cross Blue Shield
Med Advantage
UroMed
Protective Health
Healthy Start Coalitions
Memorial Healthcare Systems
Other Pharmaceutical Companies
Talk2Rep is HIPAA Compliant
Each client/project is assigned a dedicated Account Manager who handles
all phases of the project from inception to completion.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

5. QUALITY
Talk2Rep provides seamless representation of your company.
All campaigns include our “Measured Success” quality program.
Established Metrics
Prior to initiating the calling, specific metrics are established for your campaign.
Functioning both as performance goals and benchmarks, the success of your
campaign is objectively measured in real-time. Each member of your campaign
team is accountable for your metrics.
Remote Monitoring
Talk2Rep collaboratively works with you to monitor and evaluate campaign
direction. Our remote monitoring capability is not only used by our quality team
to ensure objectivity, but can also be used by you, from your office.
Call Recording
Talk2Rep provides digital quality recording of your campaign. This allows us to
more effectively develop your team. It also provides easy answer to customer
questions that may arise later on. Talk2Rep can provide you a copy of any call
recorded within 24 hours of the request.
Quality Checklist
Talk2Rep will customize it’s Quality Checklist to meet the specific needs of your
campaign. The Quality Checklist ensures that all aspects of your campaign are
discovered and successfully met. From inception to completion, every detail is
covered.
Quality Coaches
Talk2Rep provides the best representatives through regular coaching and
development. Our team of Quality Coaches monitor, analyze, and develop the
interaction between your callers and your team of representatives. Regular
evaluation and calibration sessions are conducted with the supervisor and
account management team to ensure consistency.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

6. HealthCare
Services
The Simple, Smart way …
2 Connect
Contact us at 866-856-2Rep (2737) or visit us on the web at
http://www.Talk2Rep.com
Talk2Rep
8795 W. McNab Road
Suite 300
Tamarac, FL 33321
1.866.856.2REP
sales@talk2rep.com
Talk2Rep, 8795 W. McNab Rd #300, Tamarac, FL 33321 954-933-0660 x1101