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Talk2 Rep Healthcare Call Center Services V1122


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Talk2Rep Healthcare Call Center Services Division

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Talk2 Rep Healthcare Call Center Services V1122

  1. 1. CUSTOMER INTERACTION HealthCare MANAGEMENT Call Center and Contact Management Services Talk2Rep 8795 W. McNab Road 3rd Floor Tamarac, FL 33321 1.866.856.2REP(2737)
  2. 2. Experience You Can Count On Customer Interaction Management via voice and the web from Talk2Rep. The Talk2Rep CIM (Customer Interaction Management) solution provides businesses a turn-key answer for successfully managing every customer touch point. Utilizing sophisticated contact center technology, Talk2Rep integrates traditional inbound and outbound call center services with today’s web transactions such as collaborative chat and email. Client’s can choose to adopt the complete integrated CIM suite or any of its individual services. Core support for the Talk2Rep CIM solution is provided by a team of highly skilled representatives. Providing the valuable link between the contact technology and the client, the Talk2Rep team provides excellence at the point of contact and ensures a positive experience every time. A seamless extension of a client’s marketing, customer care, and sales channels, Talk2Rep’s dynamic CIM outsource solution acquires, retains and grows a client’s customer base without the burden and expense of establishing or maintaining an in-house operation. About Talk2Rep Talk2Rep is headquartered in Tamarac, Florida and was founded as a solution for businesses seeking to outsource traditional call center services, live chat and email management. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality customer care and sales services for multiple business sectors including, but not limited to, insurance healthcare, financial and technology. Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP
  3. 3. Healthcare Services Inbound Call Center- Collaborative Chat - E-Mail Management Talk2Rep Inbound Services: Inbound and Outbound Call Center Talk2Rep has a comprehensive inbound and Outbound services environment. Combining traditional ACD services with advanced IVR, Skills Based Routing, Predictive dialing and automated calling with cross-service reporting. Our inbound and Outbound technology is flexible to meet the most demanding needs to ensure your Customer and Patient satisfaction. Talk2Rep Agent Stations are fully web enabled and can conduct order entry, physician referral, inbound and outbound sales, customer care, retention and win back programs as well as help desk support. Talk2Rep can provide clients with cost effective toll free number acquisition or simply have a number pointed to our local number. Within a matter of 48hrs, Talk2Rep can design and implement your inbound program that meets your needs. From as little as a hand full of calls to thousands per day, Talk2Rep has the people, facilities and the expertise to handle any program. Talk2Rep has world class inbound and outbound call center technology. Talk2Rep combines Award winning Customer Interaction technology including Telephony @Work, Stratasoft and ArtiSoft systems. Our services include: New Enrollment Customer Acquisition Patient Satisfaction Surveys Lead Generation Post-Discharge Patient Surveys Database Updating and Validation Referral Programs Meeting, Seminar and Event Registration And Notification Staff Recruitment Screening and more Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP
  4. 4. Healthcare INDUSTRY FOCUS Our Healthcare Inbound and Outbound Experience Ensures the Success of your Programs. Avesis Americas MedSearch Blue Cross Blue Shield Med Advantage UroMed Protective Health Healthy Start Coalitions Memorial Healthcare Systems Other Pharmaceutical Companies Talk2Rep is HIPAA Compliant Each client/project is assigned a dedicated Account Manager who handles all phases of the project from inception to completion. Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP
  5. 5. QUALITY Talk2Rep provides seamless representation of your company. All campaigns include our “Measured Success” quality program. Established Metrics Prior to initiating the calling, specific metrics are established for your campaign. Functioning both as performance goals and benchmarks, the success of your campaign is objectively measured in real-time. Each member of your campaign team is accountable for your metrics. Remote Monitoring Talk2Rep collaboratively works with you to monitor and evaluate campaign direction. Our remote monitoring capability is not only used by our quality team to ensure objectivity, but can also be used by you, from your office. Call Recording Talk2Rep provides digital quality recording of your campaign. This allows us to more effectively develop your team. It also provides easy answer to customer questions that may arise later on. Talk2Rep can provide you a copy of any call recorded within 24 hours of the request. Quality Checklist Talk2Rep will customize it’s Quality Checklist to meet the specific needs of your campaign. The Quality Checklist ensures that all aspects of your campaign are discovered and successfully met. From inception to completion, every detail is covered. Quality Coaches Talk2Rep provides the best representatives through regular coaching and development. Our team of Quality Coaches monitor, analyze, and develop the interaction between your callers and your team of representatives. Regular evaluation and calibration sessions are conducted with the supervisor and account management team to ensure consistency. Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP
  6. 6. HealthCare Services The Simple, Smart way … 2 Connect Contact us at 866-856-2Rep (2737) or visit us on the web at Talk2Rep 8795 W. McNab Road Suite 300 Tamarac, FL 33321 1.866.856.2REP Talk2Rep, 8795 W. McNab Rd #300, Tamarac, FL 33321 954-933-0660 x1101