Traditional Resume updated 02/26/2010

1. Joshua Eddy
7405 Seashore Dr. • Newport Beach, CA 92663 • 714.321.4948 • joshaeddy@gmail.com
Objective
To secure a managerial position within the technology industry that will provide me an opportunity to utilize
my extensive computer experience, as well as enrich and expand my knowledge of IT principles and practices.
Experience
02/16/2006 – Present The Attivo Group Irvine, CA
Technical Director
 Project Manager and art coordinator for website restructuring and deployment
 ERP/ CRM Consultant and Software Trainer
 Implementation Project Manager and Deployment Technician
 Crystal Reports designer and Company Webmaster, SEO Consultant
 In-House IT (MCITP/SA pending) and SQL DB Administrator
07/01/04 – 02/15/06 Fidelity National Title Group (FNTG) Santa Ana, CA
NGS Implementation Team Trainer
 Instruct Led Training classes in class sizes ranging between 5 and 35 office employees or new-hires to the
team.
 Remotely conduct classes on company’s online teaching system
 Travel and aid multiple branches during implementation of new NGS Title and Escrow system
 Develop techniques, guides, and directed the training of future users of the NGS system
 Assist in-house NGS development team and business stakeholders by monitoring the progress on existing
bug/defects using “Quality Center Test Director” from Mercury Software
07/01/03 – 07/01/04 Lender’s Services Inc. (LSI, a division of FNTG) Santa Ana, CA
Resolution Coordinator / Vendor Management
 Assume all “resolution responsibilities” for overtaking the massive backlog of past problem-filled title
searches
 Formulate new ways of consolidating large amounts of Crystal Reports data into Excel Spreadsheets, then
disseminated relevant data across multiple recipients
 Comprehend and familiarize all Title Documents: (i.e. Deeds, Deeds of Trust, Legal Descriptions, liens,
judgments)
 Developed searching skills necessary for Title Curative work in the programs
Education
08/20/99 – 05/15/03 Chapman University Orange, CA
Bachelor of Arts in Liberal Studies
 4 Year Presidential Scholar & Scholarship Recipient
 Concentrations: Computer Science & Mathematics Core
Technical Skills
 General Software: Microsoft Office XP, 2003 & 2007, Microsoft Windows® XP, 2000, 2003 & 2008
Server, & 7. Adobe PhotoShop, InDesign, Macromedia Dreamweaver. Microsoft SharePoint. Crystal
Reports & Enterprise, Re-crystallize. Microsoft SQL Server. Symantec Backup Exec. Google Analytics.
 Programming: Experienced in performing custom SQL queries and updates, designing and understanding
HTML and comparable languages and proficient in Crystal Reports design and table structures.
 CRM Software: Exact Certified Exact e-Synergy, Macola ES, Goldmine.

2. References
• Holly Smith (snowwte@gmail.com) 949-622-3918 | FNTG Manager
• Stacey Morgan (Stacey.Morgan@fnf.com) 949-221-3371 | FNTG Manager
• Tiffani Thompson (Tiffi714@gmail.com) 714-936-0944 | FNTG / NGS Peer
• Claude Cormane (claudeac@hotmail.com) 949-466-9574 | Attivo Group Peer
• Mike McIntyre (mike@attivoconsulting.com) 951-520-9330 | Current Attivo Group Peer