ThinkData: a Data Protection andTransparency Awareness Service based           on Storytelling   National Information Soci...
Outline•  Intro & Context       •  ThinkServices in a nutshell       •  ThinkGroup on Data Protection and Transparency•  T...
in a nutshell•  Think (do) Tank – on Services Science and Innovation•  Created in 2008•  University of Geneva Institute of...
Methods & Approach                                                              Crea                                      ...
ThinkGroup on :Data, Society & Transparency          (TG-DST)
Timeline•  August 2010 : initial contacts with data protection commissioners•  Fall 2010 : Planning and Invitations•  14 J...
ThinkData.ch   Interactive self-awareness service on Data   Protection and Transparency in organizations                  ...
Storytelling   Intro   Trigger IncidentSolutionConclusion                Legal references & principlesWhat to do          ...
Filtering and NavigationBy Theme                By job function   By data typesJ.-H. Morin
Over 40 Scenarios … and growing !J.-H. Morin
PDF TakeawayJ.-H. Morin
Other Features •  Glossary        •  Key terms and legal principles •  Engaging the community        •  Submit your own st...
Open License – Share & Remix!              http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_USJ.-H. Morin
The TeamØ    Giovanna Di Marzo Serugendo, professeure, ISS, Université de GenèveØ    Nicolas Ducret, designer, GenèveØ ...
With the Support ofJ.-H. Morin
ThinkData key Web Metrics 500+ hours of service use                         Web metrics                        Values     ...
Usage & Feedback •  As an “FAQ like” screening tool for    organizations •  As a training tool for raising awareness •  As...
Current Status •  Multilingual :        •  2012 : French + German        •  2013 : + Italian + English •  Transfer to Swis...
Communicating ThinkData •  International Contacts        •  France : CNIL        •  AFAPDP : Monaco, Nov 21-23, 2012 •  Sc...
What’s Next ? •  2013: Minor upgrade        •  A graphical “seal” to show authoritativeness of stories        •  Scenarios...
What’s Next ? •  2014 Challenge:        •     Multijurisdictional        •     Serious gaming        •     Open Data API  ...
What’s Next ?                                                        .or.kr                                     http://thi...
관심을 가져 주셔서 감사합니다                         … Q & A                             Contacts:@jhmorin                            ...
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ThinkData @ NIA, Korea, 2012

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ThinkData @ NIA, Korea, 2012

  1. 1. ThinkData: a Data Protection andTransparency Awareness Service based on Storytelling National Information Society Agency (NIA) Seoul, South Korea Prof. Jean-Henry Morin University of Geneva – HEC Institute of Services Science Jean-Henry.Morin@unige.ch http://jean-henry.com/ Seoul, November 5, 2012
  2. 2. Outline•  Intro & Context •  ThinkServices in a nutshell •  ThinkGroup on Data Protection and Transparency•  ThinkData : Data Protection & Transparency awareness service•  Results and Feedback•  Future work & DiscussionJ.-H. Morin
  3. 3. in a nutshell•  Think (do) Tank – on Services Science and Innovation•  Created in 2008•  University of Geneva Institute of Services Science (ISS) – State of Geneva Technology Foresight office (CTI)•  Swiss registered non profit association since 2010 « ThinkServices offers an open co-creation space in a living lab inspired approach, in order for its participants to sustainably harness the dynamics of services. »J.-H. Morin
  4. 4. Methods & Approach Crea te th e Se rvic e Box •  A Think (do) Tank… … all about “design” •  Design Science uture b er the F Remem nds re Tre •  Design Thinking Shape th e F ut u •  Service DesignJ.-H. Morin
  5. 5. ThinkGroup on :Data, Society & Transparency (TG-DST)
  6. 6. Timeline•  August 2010 : initial contacts with data protection commissioners•  Fall 2010 : Planning and Invitations•  14 Jan 2011 : ThinkGroup Kick Off meeting •  20+ participants •  Definition of the Objectives / Means / Deadline•  3 h per month over 1 year •  Initial design brief: “ A Self Evaluation Kit for Data Protection and Transparency ”•  Result : Launch of ThinkData on Jan 27, 2012 J.-H. Morin .ch
  7. 7. ThinkData.ch Interactive self-awareness service on Data Protection and Transparency in organizations 7J.-H. Morin
  8. 8. Storytelling Intro Trigger IncidentSolutionConclusion Legal references & principlesWhat to do External resources J.-H. Morin
  9. 9. Filtering and NavigationBy Theme By job function By data typesJ.-H. Morin
  10. 10. Over 40 Scenarios … and growing !J.-H. Morin
  11. 11. PDF TakeawayJ.-H. Morin
  12. 12. Other Features •  Glossary •  Key terms and legal principles •  Engaging the community •  Submit your own storyJ.-H. Morin
  13. 13. Open License – Share & Remix! http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_USJ.-H. Morin
  14. 14. The TeamØ  Giovanna Di Marzo Serugendo, professeure, ISS, Université de GenèveØ  Nicolas Ducret, designer, GenèveØ  Isabelle Dubois, préposée à la protection des données et à la transparence (PPDT), GenèveØ  Patrick Genoud, conseiller en technologie et prospective, Observatoire Technologique, Etat de GenèveØ  Olivier Glassey, professeur, IDHEAP, LausanneØ  Jean-Henry Morin, professeur, ISS, Université de GenèveØ  Giorgio Pauletto, conseiller en technologie et prospective, Observatoire Technologique, Etat de GenèveØ  Catherine Pugin, Spécialiste système et sécurité informatique, (PFPDT), BerneØ  Anne Catherine Salberg, préposée suppléante à la protection des données et à la transparence (PPDT), GenèveØ  Claudia Saviaux Druliolle, directrice, ressources humaines du Pouvoir judiciaire, GenèveØ  Jean-Philippe Walter, préposé fédéral suppléant à la protection des données et à la transparence (PFPDT), BerneJ.-H. Morin
  15. 15. With the Support ofJ.-H. Morin
  16. 16. ThinkData key Web Metrics 500+ hours of service use Web metrics Values Number of days service availability 282 Number of unique visitors 9’235 Actions (page views) 40’286 Average visit duration 3 min 15s Average actions per visit 4.7 Number of distinct countries 42 Summary of ThinkData key Web analytics figures since service launch on Jan. 27, 2012 (source : Piwik, as of Nov 1, 2012)J.-H. Morin
  17. 17. Usage & Feedback •  As an “FAQ like” screening tool for organizations •  As a training tool for raising awareness •  As a way to alert or warn •  Personal verification useJ.-H. Morin
  18. 18. Current Status •  Multilingual : •  2012 : French + German •  2013 : + Italian + English •  Transfer to Swiss Data Protection & Transparency authorities : •  Under discussionJ.-H. Morin
  19. 19. Communicating ThinkData •  International Contacts •  France : CNIL •  AFAPDP : Monaco, Nov 21-23, 2012 •  Scientific •  2012 IFIP eGov Conference Workshop, University of Agder, Norway, Sept 5, 2012 •  Jurix 2012 : 25th International Conference on Legal Knowledge and Information Systems, University of Amsterdam, The Netherlands, Dec 17-19, 2012J.-H. Morin
  20. 20. What’s Next ? •  2013: Minor upgrade •  A graphical “seal” to show authoritativeness of stories •  Scenarios available as structured open data •  The use of drawings to illustrate the scenarios •  Back office workflow for managing scenarios •  Redesigned interface incl. customization, RSS feeds, comments, tags, public stats, etc.J.-H. Morin
  21. 21. What’s Next ? •  2014 Challenge: •  Multijurisdictional •  Serious gaming •  Open Data API •  Open Source •  Beyond: •  Establish ThinkData as a global reference service for Data Protection and TransparencyJ.-H. Morin
  22. 22. What’s Next ? .or.kr http://thinkdata.ch/ @ThinkData101 http://on.fb.me/yeVnxYJ.-H. Morin Join the conversation…
  23. 23. 관심을 가져 주셔서 감사합니다 … Q & A Contacts:@jhmorin Prof. Jean-Henry Morin University of Geneva – CUIhttp://ch.linkedin.com/in/jhmorin Institute of Services Science http://iss.unige.ch/http://jean-henry.com/ Jean-Henry.Morin@unige.chhttp://www.slideshare.net/jhmorin
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