1. Participate, Social Software for Business Capabilities and Resources October 2009

2. Company Highlights Boston HQ with offices in NA & Europe Mission:To bridge the "Knowledge Gap" around products, services and processes Founded: 1999 Acquisitions: 5 Staff: 2/3rd withcompany for 5+ years

3. The Knowledge Gap There’s a huge divide between what employees, customers, and partners know about your product, and services and what they need to know to deliver the best possible results. We call this the “Knowledge Gap”.

4. OutStart: Closing the Knowledge Gap AUTOMATE the development, management, maintenance and delivery of modular & personalized learning content – Learning Systems CAPTURE & SHARE expert and user generated ideas, experiences, insights – Social Software for Business EXTEND reach to deliver and track mobile content to any user anywhere using ubiquitous, always available mobile devices – Mobile Solutions

6. Up and running in less than one week

8. Improved responsiveness

9. Reduced costs

10. Access to expertsSince 2005, leading organizations such as CVS Caremark, DirecTV, Life Technologies, Raytheon and Tivo have relied on Participate

12. Ability to capture conversations as they occur (critical to re-use)

13. An expert network for finding the right resource

14. Optional workflow to capture business process

15. Integration with back-end systems

16. Analytics and reporting

17. Scalability and reliability to meet SLAsHolistic approach - A key to success with SBS is to offer a holistic approach that brings online conversations together with the ways you already communicate (email, MS Office, etc.)

18. Participate for Customer Service & Support OutStart enables support organizations to improve customer service while decreasing call volumes and minimizing escalations, all while saving agents and experts for the highest priority issues and interactions Peer Support and Knowledge Sharing Reduced Support Costs Call Deflection Savings 90% get response in 24 hrs 400,000 reads/month Call Deflections resulting in >250% ROI monthly

19. Participate for Sales & Marketing OutStart allows sales teams to spend less time searching and more time selling, while connecting marketing and sales to the best information for each deal, and shortening time for new hires to come up to speed Sales Effectiveness and Increased Productivity Improved access to expertise Sales team ready to sell in ½ the time 4x employees sharing Sales team receives answer in as little as 1 hour

20. Thank You! Learn more:www.outstart.com/sbs_overview.htmUpcoming events:Social Media for Business Executive Roundtable, Andover MA, Nov 17Making Social Media Work, CRM Magazine Web Event, Nov 18