Fyrirlestur Hannesar Agnarssonar Johnson á ráðstefnu TM Software og Nýhera um Social Business í Hörpu 16. maí 2013:
http://www.tmsoftware.is/tm-software/vidburdir/vidburdur/item74757/Social-Business---Vinnuumhverfi-framtidarinnar
Samfélagsmiðlarnir hafa skapað fyrirtækjum mýmörg tækifæri en í leiðinni ýmsar hættur og ógnir sem þau þurfa að vera í stakk búin að takast á við. Hannes Agnarsson Johnson hjá TM Software mun segja okkur hvernig sé hægt að virkja starfsfólkið til að vera málsvarar fyrirtækisins þegar vel og illa gengur.
So you've formulated a User Experience strategy for your company from the ground up. Completion rates are way up. Complaint email numbers are way down. Your boss loves you, and you've got the corner office to prove it. What's next?
This session will take the next step and explore how User Experience fits into the business ecosystem alongside fields of Customer Experience and Customer Relationship Management.
What tips can we learn from these fields, and how can we engage with our colleagues to pass on what we as UX professionals have learned from the web, to turn satisfied users into passionate customers.
[Presented at UXLX, Lisbon on May 11th, 2011]
Fyrirlestur Hannesar Agnarssonar Johnson á ráðstefnu TM Software og Nýhera um Social Business í Hörpu 16. maí 2013:
http://www.tmsoftware.is/tm-software/vidburdir/vidburdur/item74757/Social-Business---Vinnuumhverfi-framtidarinnar
Samfélagsmiðlarnir hafa skapað fyrirtækjum mýmörg tækifæri en í leiðinni ýmsar hættur og ógnir sem þau þurfa að vera í stakk búin að takast á við. Hannes Agnarsson Johnson hjá TM Software mun segja okkur hvernig sé hægt að virkja starfsfólkið til að vera málsvarar fyrirtækisins þegar vel og illa gengur.
So you've formulated a User Experience strategy for your company from the ground up. Completion rates are way up. Complaint email numbers are way down. Your boss loves you, and you've got the corner office to prove it. What's next?
This session will take the next step and explore how User Experience fits into the business ecosystem alongside fields of Customer Experience and Customer Relationship Management.
What tips can we learn from these fields, and how can we engage with our colleagues to pass on what we as UX professionals have learned from the web, to turn satisfied users into passionate customers.
[Presented at UXLX, Lisbon on May 11th, 2011]
