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Knowing What You Already Know 2011
 

Knowing What You Already Know 2011

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A Case for the Adoption of a Knowledge Management Approach to Standardized Patient Case Creation, Management and Storage. Give to the Northern Ohio Chapter of The American  Society for Information ...

A Case for the Adoption of a Knowledge Management Approach to Standardized Patient Case Creation, Management and Storage. Give to the Northern Ohio Chapter of The American  Society for Information Science and Technology January 31, 2011

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  • Data – raw factsInformation – data in contextKnowledge – information with experience the Hunch, IntuitiveWisdom – Knowledge with a Cultural, Moral and Philosophical contextDIKW HierarchyDataInformation is data in contextInformation with context and experience is knowledge
  • There are two men acknowledged to be fathers of KM….Michael Polanyi explored the nature of knowledge and put forth that there are two types of Knowledge….
  • International Statistical Classification of Diseases and Related Health Problems ICD 9CPT codesCreate, Capture, Share, Store, Apply,…KnowledgeThe discipline of enabling individuals, terms and entire organizations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives. Rob Young
  • To be successful at KM you need: 1.  A good understanding of human behavior and psychology. Most of the problems I have dealt with in KM over the last five years have almost always in some way been related to human behavior or psychology.2.  A good understanding of how knowledge and experience is transferred between people and under what conditions.3.  A high degree of common sense to ensure practical application of techniques we know that work which allow for more rapid transfer of both knowledge and experience between people.4.  To be computer literate enough to understand how IT technologies can be applied to enable rapid knowledge transfer, when and where appropriate, but not over awed by it. Too many people are overly fascinated by online social media technologies but fail to see the limitations, downsides and negative impact such technologies often have on human relations and communication. Regards; Bob DaltonMilitary Knowledge Transfer ConsultantCertified Knowledge Management Professional (KMPro)Certified Knowledge Manager (KMI)Certified Master Facilitator (US Army)Commercial (870) 365-7496 (Mon-Fri 0800-1700 U.S. Central Time Zone)Email:  bob@rdalton.bizAuthor of the free eBook: Knowledge Transfer for the Military LeaderBook available for download at:  http://rdalton.biz/
  • How do you manage to keep track of all the data, information and knowledge you need?
  • Post-it-notesReturn addresses on envelopesAlbumsLoose in boxes
  • OutlookiPhoneMP4 MP4sG-MailGoogle CalendarFacebookAncestry.comNewsletters / Membership Directories online
  • So we have all these pools of information and we have to make sense of them, find what we need when we need it and use it to manage out relationships with friends (who will not talk to whom? Who should I not ask to the wine tasting? Who will not enjoy a night at the stake house?)If this is what we as individual are facing – what is it like for organizations….Now we need to take into account legal requirements for discovery, Staying comparative,
  • First I want to say this poster is regarding electronic documents only, Our paper document have a high level of control and compliance
  • The Wasson Center had recently experienced increasingly high demands on time and resources caused by internal program growth. These factors have resulted in their scheduled programming and workload doubling in the past year. Subsequently they began looking for ways that would allow them to continue quickly creating and executing high quality Standardized Patient (SP) activities within these new constraints. It was decided to explore the adoption of a Knowledge Management (KM) approach to SP Case creation, management and storage in the hope they could create a uniform structure that would make their documents more accessible while improving time management and reducing information loss caused by employee turnover.A KM approach would allow them to standardize processes via the use of templates, case file naming convention, version control, document control, taxonomy and the creation of a records retention schedule which includes electronic documents. Additionally the process was envisioned as creating a framework for future KM implementation. This project outlines the initial document management assessment and the preliminary identification and implementation of a KM approach to the Center's core documents.
  • The Practice and Demonstration of;Medical InterviewingPhysical Exam practicing clinical skillshead to toe physicals Diagnosis Health Management Plan
  • With over 200 active SP Case Scripts updated continually, tailored for diverse demographics, and versioned for different levels of learners, the Wasson Center looked at the benefits to be gained from the adoption of a Knowledge Management approach to document management. It was decided to survey SP Educators to see how they addressed the issues.
  • The ease of creating and updating documents with word processing software combined with inexpensive hard drive storage has created a situation in which a Digital Landfill of documents becomes an increasing risk. http://www.businessweek.com/managing/content/mar2010/ca20100326_853735.htm
  • Peach Have you ever had to recreate a document you could not find>59% Wasson 45% AllBlue Have you ever had to open and compare several document in order to find the one you wanted?95% Wasson 70% all
  • Two questions What do you have? And What would you like to have as a part of your document management system?Naming that allows logical document sort/display in a windows environment-15.8%Ability to track versions-26.3%Ability to identify contents without opening-52.6%Content protected from accidental changes-31.6%Content protected from accidental deletion-36.9%Ability to not have to rethink how to name a new document each time-47.4%Ability to identify outdated and redundant documents easily-63.1%Naming standards which minimize misfiles/allow quick corrections to misfiled documents-26.4%None5.3%Not Applicable/ do not store documents electronically0.0%Other0.0%
  • KM focuses on the way in which individuals & organizations create, learn, store and share knowledge. It is our hope that collaborative creation, learning, storage and sharing of knowledge will result in added value to our organization.
  • While software tools may help the process,
  • To better address concerns outlined in the Center’s document management assessment a staff workgroup was created. Led by management, this group will research, explore and implement Knowledge Management inspired solutions to the Center’s documents beginning with our SP Cases.

Knowing What You Already Know 2011 Knowing What You Already Know 2011 Presentation Transcript

  • Northern Ohio Chapter of The American Society for Information Science and Technology
    January 31, 2011
    Kent Free Library
  • Knowing What You AlreadyKnow
    A Case for the Adoption of a Knowledge Management Approach to Standardized Patient Case Creation, Management and Storage
  • Simulation Educator
    Northeastern Ohio Universities Colleges of
    Medicine & Pharmacy (NEOUCOM)
    William G. Wasson MD Center for Clinical Skills
    Training, Assessment and Scholarship
    (Wasson Center)
    Rootstown, Ohio
    Howard M Gregory II BBA, MS
  • Introduction
    What is Knowledge Management?
    Knowledge Theory
    Definitions
    Personal Knowledge Management
    Organizational Knowledge Management
    Outline
  • Knowledge Management In Use
    Wasson Center
    Project Outline
    Background
    Standardized Patient definition
    Standardized Patient cases and use
    Research
    Suggestions for Improvement
    KM Workgroup
    Questions
    Outline
  • What is Knowledge Management?
    Introduction
  • DIKW Hierarchy
  • What is Knowledge?
    Explicit
    Books, Manuals, Training Videos
    That which has been codified so it can be transferred easily
    Tacit
    Intuition
    Hunch
    Individually known but not easily relayed to others
    Difficult to codify and transfer
    Michael Polanyi
  • We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
    Peter Drucker
    1909 - 2005
    What is a Knowledge Worker?
  • The process of transforming information and intellectual assets into enduring value.
    University of Southern Queensland
    Knowledge Management - Definitions
  • Library Science
    Human / Computer Interaction
    Business Process Management
    Database / Content Management
    Taxonomy
    Collaboration
    Knowledge Management
  • 1.  An understanding of human behavior and psychology.
    2.  An understanding of how knowledge is transferred between people and under what conditions.
    To be successful at KM you need;
  • 3. A high degree of common sense to ensure practical application of techniques we know that work which allow for more rapid transfer of knowledge and experience between people.
  • 4.  To be computer literate enough to understand how IT technologies can be applied to enable rapid knowledge transfer, when and where appropriate, but not over awed by it.
    Bob Dalton
    Military Knowledge Transfer Consultant
  • Personal Knowledge Management
  • Personal Contacts
    Name
    Phone number
    Address
    Networks and Communities
    Other Information
    What Do We Need To Know?
  • Hardcopy
    Address book
    Newsletters / Membership Directories
    Photos
    Family Trees
    DVDs and VHS tapes
    How Do We Keep Track Of It?
  • Electronic Storage
    PC/Laptop/Notebook
    CD/DVD
    Jump drives
    In the Cloud
    How Do We Keep Track Of It?
  • In Our Heads…
    How Do We Keep Track Of It?
  • If each of us has our own KM Strategy…
    How does that Effect Organizations?
    Organizations and Knowledge Management?
  • Adoption of a Knowledge Management Approach
    to Standardized Patient Case Creation, Management and Storage
  • Knowledge Management In Use
    Wasson Center
    Project Outline
    Background
    Standardized Patient definition
    Standardized Patient cases and use
    Research
    Suggestions for Improvement
    Risks
    Questions
    Outline
  • William G. Wasson MD Center for Clinical Skills Training, Assessment and Scholarship
    Wasson Center
  • Who uses the Wasson Center
    Students
    Physicians
    Pharmacists
    NP, APN
    Continuing Education
    Physicians
    NP
    Others
    Police CIT
  • Standardized Patients (SP)
    People
    trained to portray
    a patient with a medical condition during an encounter with a health care provider
  • 80% of Documents are Never Retrieved
    60% of Documents are Obsolete
    50% of Documents are Duplicates
    Research on Electronic Document
  • DigitalLandfill
  • Survey of SP Centers
  • Where Do You Store Your SP Cases?
  • KM creates a uniform structure that makes documents more accessible while improving time management and reducing information loss caused by employee retirement and turnover.
    What does a KM approach to document management mean?
  • KM is NOT, necessarily, a vendor created software solution.
    What does a KM approach to document management mean?
  • KM Best Practices for Consideration
  • Templates
    Standardized format
    Quickly locate information
    Quickly reproduce data and format requirements
  • Case Naming Convention/Version Control
    • Quickly and easily determine needed version of specific SP case study files
  • Document Control
    Control who can create, modify and delete documents
    Prevent orphaned documents
    Protects documents from accidental deletion and change
  • Taxonomy
    Standardization with a controlled vocabulary
    Documented “use for” section
  • Records Retention Schedule
    Deleting or Archiving outdated versions of SP Cases
    Better access to the information you need when you need
  • Creation of KM Workgroup
  • Overcoming the "because we've always done it this way“ mentality
    Changes in folder and storage structure
    Change for the sake of change
    Having no input into process
    Staff concerns about changes included;
  • A standardized naming convention
    Finding a way to have one document for multiple case versions
    The creation of templates to standardize document creation
    The ability to archive outdated documents
    Staff hopes for the changes included;
  • Questions?
  • Bibliography
    Asprey, L., & Middleton, M. (2003). Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge. Hearsey: Igi Global.
    Becerra-Fernandez, I. (2004). Knowledge Management: Challenges, Solutions, and Technologies. Upper Saddle River, New Jersey: Pearson/Prentice Hall.
    Craine, K. (2000). Designing a Document Strategy. Grapevine, Texas: Mc2 Books.
  • Bibliography
    Dalton, B. [kmgov] Ending technobabble in Knowledge Management. Knowledge Management Working Group. kmgov@list.jpl.nasa.gov(23 Jan 2011).
    Grayson, C. S., Jackson, C., Essaides, J., & O'Dell, N. (1998). If Only We Knew What We Know. New York, NY: Simon & Schuster.
    Gregory, H. (poster) (2010, June 28). Knowing What You Already Know - A Case for the Adoption of a Knowledge Management Approach to Standardized Patient Case Creation, Management and Storage. ASPE 2010. Poster created for the Association of Standardized Patient Educators, Baltimore, Maryland.