http://www.hcltech.com/travel-transportation-logistics/overview ~ for more Logistics

4. 80% offshore leverage helps a
global logistics giant optimize
operational costs
BACKGROUND
 A logistics giant operating a network of high-velocity transportation
facilities and distribution infrastructure, faced several challenges in the
area of fleet management. It’s business critical application - the Field
Information System [FIS] - which enables 80% of its revenues, was a
legacy system that required modernization with new functionalities
and features
 It partnered with HCL [it’s first and only outsourcing partner] to
develop an optimized fleet management solution to enhance and
optimize its business operations
CHALLENGES / OBJECTIVES SNAPSHOT
 IT Road map development [including BAIT (Business Aligned IT) &
 Vertical: Travel, Transportation & Logistics
APO (Application Portfolio Optimization)]  Micro-vertical: Logistics
 Provide visibility and a single view of IT for business
 Legacy modernization of the most critical business system – FIS (Field  Service Areas: Application Development &
Information System) Enhancement, Corrective & Preventive
 Cost reduction in application development and maintenance services Maintenance, Production Support
 IT resources requirements to meet business peaks - access to a  Technologies: AS/400, EDI - GIS (Gentran
readily available pool of niche technology skill-sets integration suite) 4.3 and Gentran
5.2), Microsoft tech
 Leverage HCL’s CMMi complaint IT processes
(ASP.NET, VB.NET), DB2, Oracle, SQL
Server, JWALK, Silverlight

5. THE SOLUTION
HCL’s solution lay in leveraging its extensive offshore network where several of the systems were developed and
interlinked.
 Field Information System (FIS): Billing (Rental, Lease, Sales & Service, Misc), Fuel processing and billing, Rental
Counter activities, Invoicing, Sales Tax, Applications, Rental billing
 Customer Management Solutions: Contact Information Management, Pipeline Deals Management, Pricing Model and
System Analytics in the context of the client’s sales processes
 EDI with trading partners: HCL supports the client’s EDI production environment for 18 hours a day split into two
shifts. This model is running successfully for over 2 years and HCL brought good practices and support methodologies
to the table which helped the client reduce support related issues
 SMO (Shop Management Online): A web based application built in JWALK / AS400 that allows the client effectively
maintain its fleet of trucks, providing maintenance functionality for Repair Orders, Inventory and Employee Attendance.
 Rydesmart: A fully featured GPS vehicle that allows location tracking, distance travelled, and vehicle performance
 Eliminate Night Shop: The client runs a list of scheduled jobs, day and night and these pertain to various activities like
purging of aged data, reorganization of database files, managing backups, reporting, etc. Some of these jobs run during
the night, hence the project was to optimize overnight jobs and make the system available for users 24x6
 Rental COI: The key business objective of this project is centralization and maintenance of local rental rates and
insurance certificates which subsequently reduce rental errors, billing and credit memos
RESULTS / BENEFITS
 80% offshore leverage resulting in huge savings
 100% offshore leverage for ASM work
 Zero business disruption of present systems and services
 Development and support processes based on CMMi standards. The client’s IT and Business staff enter issues/requirements in
an online tool - Quality Centre. The HCL team addresses these issues based on priority as defined by the client
 In our 5-year engagement history, the client has moved from a T&M model to a Managed Services model which is bringing
about greater operational efficiencies and savings

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com