How HCL improved Agility for a US national provider of wireless voice, messaging and data services

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US national provider of wireless voice, messaging and data services company facing the following challenges. …

US national provider of wireless voice, messaging and data services company facing the following challenges.
 High maintenance cost
 Months to add a partner
 Bad store experience for consumer
 Scattered data
 Low maintainability
 Need to increase the following:
 3X increase in subscriber base
 5X Increase in number of systems in 4 Years
 10X Increase in transactions per day
 3 Billion messages per day
 Need to reduce unplanned down time

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  • 1. Platform Transformation for improving Agility for a US national provider of wireless voice, messaging and data services Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  • 2. Customer Business Challenges.. Business challenges High maintenance cost and months to add a partner Bad store experience for customer and scattered data Low maintainability Need to increase the following: • 3X increase in subscriber base • 5X increase in number of systems in 4 years • 10X increase in transactions per day • 3 Billion messages per day Need to reduce unplanned down time 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  • 3. HCL’s Solution Deployed HCL’s Retail Service Platform Enabled an architecture that guided all aspects of creating and using business processes, packaged as services Provided the customer with the freedom to pursue strategic goals associated with service-oriented computing by leveraging future technology advancements 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  • 4. Customer Outcomes.. Partner integration time reduced from 3 months to 2-3 weeks Activation time reduced from 30 minutes to less than 10 minutes Reduction of unplanned down-time from 7 days to 5 minutes per year 600 reusable services, 8 Silos 3B Messages monitored daily 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  • 5. What else you need to know... For more details to understand the HCL solution please click on the link below CLICK TO DOWNLOAD THE BROCHURE HCL invites you to undertake our free Next Generation Banking Analytics Assessment to help your analysis of the right approach for your company. We would be happy to demonstrate our BW on HANA proof of concept, showing the power of an integrated finance and risk architecture. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com