The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focuses on aligning IT services with the needs of business.

1. HB Education and Consulting Services (P) Ltd
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ITIL Syllabus
Content:
• Concepts of IT service management
• ITIL Service Lifecycle
• Identifying and Documenting the Services
• Optimizing the Infrastructure
• Value-creation through Services
• Exploring the importance of People, Processes, Products and Partners
• Service Strategy, Design, Transition, Operation
• Continual Service Improvement
• Service Management Functions and Roles